We are looking for a Data Analyst & Performance Monitoring Officer to support our operations through smart analytics and actionable insights.
\nYou will analyze delivery data, monitor operational KPIs, build dashboards, and
\nrecommend improvements that drive service quality and customer satisfaction.
\n \u00a0
\n Are you passionate about data, performance insights, and improving operationalefficiency?Join our team and play a key role in optimizing last\u2011mile delivery performance acrossthe network.About the RoleWe are looking for a Data Analyst &Performance Monitoring Officer to support ouroperations through smart analytics and actionable insights.You will analyze delivery data, monitor operational KPIs, build dashboards, andrecommend improvements that drive service quality and customer satisfaction.What You\u2019ll Do\u00a0Analyse delivery and operational data to identify trends and performance gapsMonitor key KPIs: delivery success rate, transit times, courier productivity, routeperformanceDevelop dashboards and automated reports for managementConduct root\u2011cause analysis on delays, failed deliveries, and exceptionsCollaborate with operations, dispatch, customer service, and IT teamsEnsure data accuracy, reliability, and timely reportingSupport forecasting, resource planning, and continuous improvement initiativesWhat We\u2019re Looking For\u00a0Strong analytical and problem\u2011solving skillsProficiency in Excel, Power BI, SQL (or similar tools)Ability to work with large datasetsExperience in logistics, courier services, or last\u2011mile delivery is an advantageClear communicator with strong attention to detailNice to Have\u00a0Experience with delivery tracking platforms or route optimisation toolsPrevious exposure to performance monitoring in logistics or e\u2011commerce<\/p>\n
IBL BUSINESS PARK , ROYAL ROAD, CASSIS, Port Louis, Mauritius<\/p>\n
Phone: 4602828<\/p>\n
Apply Via:<\/p>\n
recruitment@chronopost.mu<\/p>\n
<\/p>\n
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