Oversee Front Office operations, including guest check-in\/out, reservations, complaints, billing, and interdepartmental coordination, while maintaining professional service standards. Assist in training, shift leadership, and smooth daily operations.
\n \u00a0
\n Job Description\u00a0\u2022To organize, provide and coordinate training for new starters\u2022To take over Shift leader position when required.\u2022 Have a good knowledge of the local area and where to find relevant information.\u2022 To know the operating hours of each outlets within the hotel.\u2022 To communicate with all guest and employees in a professional and courteous manner at all time.\u2022 Adhere to all company policies and procedures.\u2022 Covering other Front Office department positions when required.\u2022 Perform any reasonable task requested by the shift leaders and reception supervisor.\u2022 Respond to guest complaints in a professional manner at all times and record all relevantinformation.\u2022 Ensure the Front Desk and back offices are being kept clean and tidy at all times.\u2022 Maintain a high standard of personal hygiene, cleanliness and appearance at all times.\u2022 Always use the correct standard to answer the telephone.\u2022 Constantly check the handover, memo file and ensure checklists are completed at the end of yourshift.\u2022 Report any unusual occurrences and any concerns to the reception shift leaders and supervisor.\u2022 Welcome all guests upon arrival according to the CLPM standards.\u2022 Ensure that procedures for rooming are being adhered to.\u2022 Promote the hotel facilities efficiently.\u2022 Ensure all special requests on the arrival list are being action and followed up.\u2022 Verify that all registration cards and keys have been prepared for the day.\u2022 Update any information from the guest registration card onto Visual Oui.\u2022 Liaise with the Concierge desk for the delivery and collect of luggage.\u2022 Follow up with the concerned airlines and agencies in case of any guest\u2019s lost luggage.\u2022 Ensure that upon arrival, information on guest\u2019s voucher matches the one in our reservationsystem. If incorrect or wrong, ensure proper action is taken.\u2022 Reconfirm airline ticket for all direct guests and follow up on any query from agencies\u2019 guests.\u2022 Ensure that cash box and float are properly handed over by adhering the correct procedures andpolicies.\u2022 Assist guest with foreign exchange by adhering the hotel policies and country laws.\u2022 Posting and filling of all manual bills.\u2022 Prepare authorization form for direct guest.\u2022 Prepare the registration card for the next day.\u2022 Verify \/ print \/ attach with departure letter the bill for the next day departure.\u2022 Ensure that the check-in forms are correctly filled in before faxing to the central bank.\u2022 Ensure that parcel, faxes, messages are delivered to guests on time.\u2022 Constantly liaise with all the resort departments to ensure smooth running of the operations.\u2022 Sorting and filling of guests\u2019 bills from the outlets.\u2022 Clearing out the dockets of the check out guests.\u2022 Prepare and update the departure control sheet for the next day.\u00a0\u00a0Qualifications\u00a0\u2022 Middle or Secondary Education + Additional training or certificates in the relevant field.Experience:\u2022 A minimum of 1 year of experience in hotel industry.\u2022 Proven experience working in a top luxury resorts.\u2022 Experience working in remote island locations is a plus.Technical skills:\u2022 Basic computer skills.\u2022 Good knowledge of math.\u2022 Organized\u2022 Phone Etiquette\u2022 Fluency in English or another language, written and verbal communication.\u2022 Knowledge of a third language is a plus.\u00a0<\/p>\n
Constance Le Chaland Blue Bay Marine Park Le Chaland, Plaine Magnien, Mauritius<\/p>\n
Phone: 6515000<\/p>\n
Apply Via:<\/p>\n
gpittea@anantara.com<\/p>\n
<\/p>\n
<\/p>\n
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