Shanti Maurice Resort & Spa is currently seeking for dynamic, motivated and talented “Guest Services Supervisor” to join our team. If you are looking for an exciting challenge, this opportunity is just for you!
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\n RESPONSIBILITIES\u2022 Be knowledgeable of all your duties and follow the set guidelines Standards of Operation (SOP) and checklists at Shanti Maurice.\u2022 Keep your work area clean and organized.\u2022 Handle guest complaints with a sense of ownership in a calm and solution-oriented manner.\u2022 Being present and actively take part in meetings and trainings given by Management.\u2022 Greet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.\u2022 Always stay informed on other resort activities and actively promote the same.\u2022 Answer all telephone calls within 3 rings in a friendly and prompt manner. Always follow the guidelines of standard telephone etiquettes as per the standards of Shanti Maurice.\u2022 Be genuinely committed to clients and your fellow colleague\u2019s care. Take care and show ownership of the client from their arrival to their departure to and from the Estate. Do your best to accommodate guest needs and requests at all times.\u2022 To perform such cognate duties as may be assigned.EXPERIENCE At least 2 years in a similar position in a hotel environment would be a definite advantage.OTHER SKILLS & PREREQUISITE Excellent planning, organizing and interpersonal skills. Proactive, creative, outgoing and outspoken personality Good Listener, able to react in all situations Fluent in English \/ French, a third language is a definite advantage. Thorough Knowledge of OPERA<\/p>\n
Coastal Road, St Felix, Mauritius<\/p>\n
Phone: 59889627<\/p>\n
Apply Via:<\/p>\n
mycareer@shantimaurice.com<\/p>\n
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