To provide first and second level technical support to end-users, ensuring timely resolution of incidents, service requests, and maintaining availability of end-user computing services across all branches.
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\n Job Title: IT Support OfficerDepartment: Information Systems \u2013 Infrastructure & OperationsJob SummaryTo provide first and second level technical support to end-users, ensuring timely resolution of incidents, service requests, and maintaining availability of end-user computing services across all branches.Main ResponsibilitiesOversee IT helpdesk operations to ensure timely and effective incident and service request resolution.Monitor SLA compliance and prepare regular performance and service reports.Develop, maintain, and enforce IT standard operating procedures (SOPs) and knowledge base documentation.Manage endpoint security controls and user provisioning activities.Provide end-user support for laptops, Microsoft 365, business applications, video. conferencing systems (Visio\/VC), and Citrix environments.Assist with basic network troubleshooting and connectivity issues.Maintain IT asset inventory and tagging.Support IT projects, including digital transformation and cloud-related initiatives.Identify opportunities for process improvement and operational efficiency within IT support services.\u00a0Job RequirementsMinimum a Diploma \/ Bacc +2Minimum 2 years of relevant experienceGood understanding of Windows OS, Microsoft 365, Teams, OutlookBasic networking knowledge (LAN\/WAN, Wi-Fi troubleshooting)Hands-on experience with laptops, desktops, printers, and peripheralsFamiliarity with IT ticketing systemsUnderstanding of IT security basics (password hygiene, phishing awareness)Excellent communication and customer service skillsAbility to multitask in a fast-paced environmentStrong organisational skills with attention to detailAbility to handle end-users with patience and professionalismTeam player with positive attitude toward learning\u00a0The company reserves the right to call only the qualified candidates for the selection exercises. Applications received after the closing date might not be considered. The company also reserves the right not to proceed with the vacancies<\/p>\n
4, L\u00e9oville L`homme Street, Port Louis, Mauritius<\/p>\n
Phone: 2075500<\/p>\n
Apply Via:<\/p>\n
recruitment@mua.mu<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"recruitment@mua.mu","_company_name":"Mauritius Union Group","_company_website":"https:\/\/www.mua.mu","_company_tagline":"\u00a0MUA offers an enriching, unique and collaborative work experience.\u00a0If you believe in results and are looking for challenges,\u00a0Don't wait and join us today!MUA operates within the financial services industry specialising in short-term and long-terminsurance, offering corporate and individual clients an array of pension, investment, savings andstockbroking solutions.The group comprises five subsidiaries. MUA Life Ltd, MUA Pension Ltd, MUA Mutual Fund Ltd andMUA TransAfrica Holdings Ltd are fully owned subsidiaries. The group also owns an 80% stake inMUA Stockbroking Ltd.MUA Life Ltd is our subsidiary dedicated to life insurance products. MUA Pension specialises in theimplementation and management of pension funds for enterprises. MUA Mutual Fund is a fundmanagement company which focuses on two collective investments schemes. MUA Stockbrokingprovides stockbroking services and is a member of the Stock Exchange of Mauritius Ltd.Since 2014, MUA is also present in East Africa through its acquisition of MUA TransAfricaHoldings Ltd. With headquarters in Nairobi (Kenya) the subsidiary also has offices in Tanzania,Uganda and Rwanda. 4, L\u00e9oville L`homme Street, Port Louis, Mauritius 2075500","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[14],"job-categories":[],"job-types":[12],"class_list":{"0":"post-20856","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-port-louis","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/20856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=20856"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=20856"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=20856"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=20856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}