Join us in creating exceptional customer experiences! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges.
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\n Responsibilities:Identify and log customer issues and outages to ensure effective tracking.Monitor incidents and escalate as necessary to meet service level agreements.Analyze trends and suggest improvements to enhance service delivery.Deploy service management procedures and tools to ensure compliance with documentation standards.Operate IT production services in alignment with established protocols.\u00a0HERE’S WHAT YOU WILL NEED:Intermediate proficiency in Customer Technical Support.Intermediate proficiency in IT Infrastructure Operations.A minimum of 1 year of experience in relevant related skills.\u00a0BONUS POINTS IF YOU HAVE:Intermediate proficiency in Computer Security Incident Response.Intermediate proficiency in Customer Satisfaction.Intermediate proficiency in IT Troubleshooting.\u00a0Qualifications:Diploma in IT or any other relevant qualifications.\u00a0About AccentureAccenture is a leading global professional services company that helps the world\u2019s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services\u2014creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world\u2019s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360\u00b0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360\u00b0 value we create for our clients, each other, our shareholders, partners and communities.Visit us at\u00a0www.accenture.com\u00a0\u00a0\u00a0Equal Employment Opportunity Statement:We believe that no one should be discriminated against because of their differences.\u202fAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.\u202fOur rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.<\/p>\n
Accenture (Mauritius) Services Ltd 9th Floor, Nexteracom Building, Tower II, Ebene Cybercity, Mauritius<\/p>\n
Phone: 230 402 5300 \/ 230 404 4500<\/p>\n
Apply Via:<\/p>\n
careers.mauritius@accenture.com<\/p>\n
<\/p>\n
<\/p>\n
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