We look for ambitious, focused and energetic individuals to work in our RI family. We are big on culture and being a great place to work.
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\n Company DescriptionThe Rank Group is growing rapidly within both our Venues and Digital businesses. If you\u2019re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally.We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining\u00a0you\u2019ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.We look for ambitious, focused and energetic individuals to work in our\u00a0RI family. We are big on culture and being a great place to work.\u00a0\u00a0\u00a0Job DescriptionReview new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.Chargeback defence, highlighting any observations made during this processPerform on-going due diligence review for customer card or personal details changesPrimary Manual Payments approvals for chaps & transfersManage duplicate accounts and ensure terms and conditions are adhered tooOmnichannel fraud screeningScreen and approve withdrawalsInitial review of missing payments queries, escalating when it\u2019s not user error\/ARN relatedAssisting with ad hoc fraud queries or department requirementsProviding responses to customers payment related\/KYC emails within the departments SLA\u2019sValidate customers (where required) by gathering all KYC documents and in line with proceduresWhitelisting devices and review of any linked accountsReviewing Iovation related user queries, email alerts and daily breaches on device countCompleting potential VIP account checks in line with the policyWork closely with Customer Operations providing support when needed through multiple channelsUphold Company\u2019s commitment to the protection of young and vulnerable people, in accordance with the company\u2019s responsible gambling policy and proceduresMonitor transactions and report any observations madeKeep up to date with fraud trends and patternsManage accounts\u2019 financial evolution and changes in patterns with the view of mitigating risks and improve potential valueConducting outbound calls\u00a0\u00a0QualificationsAML (Anti-Money Laundering) RegulationsUnderstanding of AML frameworks and reporting obligations.Transaction MonitoringExperience with tools and techniques for detecting suspicious activity.Chargeback and Dispute ManagementFamiliarity with card scheme rules and handling customer disputes.Payment Systems KnowledgeUnderstanding of payment gateways, acquirers, and settlement processes.Regulatory ComplianceAwareness of GDPR, and other relevant financial regulations.Risk Assessment & MitigationAbility to assess fraud risk and implement controls to reduce exposure.Data Analysis & ReportingProficiency in analyzing fraud trends and producing actionable insights.Customer Verification ProcessesDeep understanding of KYC &\u00a0document verification.Collaboration with Law Enforcement or Legal TeamsExperience in preparing case files or evidence for investigations.\u00a0\u00a0Additional InformationExceptional prioritizing and multi-tasking skills.Ability to trust own judgment and make recommendationsAttention to detailsTeam playerGood communicator, both written and verbalAbility to meet strict deadlinesAbility to function under pressureGood analytical and logical skills\u00a0\u00a0You\u2019re probably wondering outside of a fun, exciting and varied role \u2013 what else do you get? You\u2019ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too… From hybrid working and colleague support networks to menopause support and weekly PepTalks, we\u2019re here for you.\u00a0We\u2019ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.\u00a0Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.\u00a0The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.\u00a0\u00a0We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.<\/p>\n
Ground Floor, Standard Chartered Tower, Lot 19, Cybercity, Ebene, Mauritius<\/p>\n
Phone: 52519994 \/ 52589152<\/p>\n
Apply Via:<\/p>\n
recruit@rank.com<\/p>\n
<\/p>\n
<\/p>\n
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