The receptionist is responsible for providing excellent customer service, managing front desk operations, and ensuring a welcoming atmosphere for visitors, members, and staff.
\n \u00a0
\n They serve as the first point of contact, handling inquiries, bookings, payments, and administrative tasks to ensure smooth daily operations.\u00a0Key Responsibilities:\u00a0Greet and assist members, visitors, and guests in a friendly and professional manner.Answer phone calls, emails, and in-person inquiries regarding memberships, facilities, and events.Register new members and process membership renewals.Provide information about the services, programs, and facilities of Synergy and Moka Rangers.Provide information about sports programs, classes, and schedules.Process new memberships, renewals, and cancellations.Maintain accurate records of members and visitors.Manage payments and financial transactions for Synergy and Moka Rangers.-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Collect payments for memberships, facility rentals, and classes.-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Issue receipts and maintain financial records.-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Handle cash and card transactions securely.Facilitate the sale of both consumable and non-consumable products.Maintain cleanliness and order at the front desk and reception area.Assist with data entry, filing, and reports related to attendance and memberships.Coordinate with trainers, coaches, and management for scheduling and operational updates.Collaborate with other staff members to ensure the daily smooth operation of the center.Ensure visitors follow safety protocols and guidelines.Monitor access to the centre and ensure only authorized individuals enter.Respond to emergency situations and report incidents to management.Assist in organizing sports events and promotional activities.Report maintenance issues or facility concerns to the appropriate department.Support marketing and communication efforts by distributing promotional materials.Ability to work on sundays and public holidays on a roaster basisQualification, Skills and Experiences:HSC \/ Bac \/ International Baccalaureat.An experience in hospitality will be an advantage.Minimum 3 years experience in front desk position.Excellent verbal and written communication skills.Ability to work independently and as part of a team.Strong organizational skills and ability to manage multiple tasks simultaneously.Ability to work well under pressure in a dynamic environment.Basic knowledge of membership management software or the ability to learn quickly.Positive, customer-service-oriented attitude.Passion for fitness and well-being.<\/p>\n
ER House, Viv\u00e9a Business Park, Moka, Mauritius, Moka, Mauritius<\/p>\n
Phone: 404 9500<\/p>\n
Apply Via:<\/p>\n
info@enl.mu<\/p>\n
<\/p>\n
<\/p>\n
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