The Reservation Coordinator has the main responsibility to ensure that all systems and procedures run smoothly and efficiently at all times.
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\n JOB SUMMARYThe Reservation Coordinator has the main responsibility to ensure that all systems and procedures run smoothly and efficiently at all times.DUTIES AND RESPONSIBILITIESResponsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.To answer telephone calls & give information + availability.To deal with direct bookings as well as Travel Agents bookings.To trace pending files.To check Rooming List sent by Ground Handling Agents.To input all confirmed bookings in the \u2018Materialised Bookings\u2019 Chart.To revise all bookings for the coming month on Saturdays.To follow up pro-forma invoices for bookings for the coming month.To follow up group bookings as well as Prime SeasonTo ensure all customers\u2019 requests are handled quickly and efficiently.To activate quick response to guest problem, and then follow up to ensure the guest is satisfied with the end result.To control and monitor out of order room status to ensure a maximum rooms revenue.To develop systems when necessary to ensure a smooth process of paper work or communication between other hotel departments.To upsell wherever possible to ensure a maximum room rate is achievedTo perform any other duties as may be assigned by the ManagementHave a good knowledge of the local area and where to find relevant information.To know the operating hours of each outlets within the hotel.To communicate with all guest and employees in a professional and courteous manner at all time.Adhere to all company policies and procedures.Promote the upselling of hotel products and services.Respect the shift system and report on duty as per the Roster done by the superiors.Covering other Front Office department positions when required.Respond to guest complaints in a professional manner at all times and record all relevant information.Ensure the back offices are being kept clean and tidy at all times.Maintain a high standard of personal hygiene, cleanliness and appearance at all times.Always use the correct standard to answer the telephone.Promote the hotel facilities efficiently.Ensure all special requests on the arrival list are being action and followed up.Adhere to the grooming policy, code of conduct and any other policy related to the department and the hotel.Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy\u00a0Promote energy efficiency and environment friendly actionsParticipate in trainings as and when requested by Management.CANDIDATE PROFILESC holder or equivalentA minimum of 2 years\u2019 experience in the hospitality industryGood communication skillsTact and diplomacy for dealing with demanding customersTeam PlayerHaving a flexible approach to work<\/p>\n
Coastal Road, Palmar, Mauritius<\/p>\n
Phone: 4601026<\/p>\n
Apply Via:<\/p>\n
gino.c@c-resorts.com<\/p>\n
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<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"gino.c@c-resorts.com","_company_name":"C Mauritius (Constance)","_company_website":"http:\/\/www.c-resorts.com","_company_tagline":"An Upper Upscale lifestyle brand for curious travellers wishing to let go and seeking more than a fly and flop holiday. C Resorts, the sister brand of Constance Hotels & Resorts was created with the inner child in mind. It is a place to let go of all adult concerns and to enjoy the simple pleasures in life. Fun, cool and cheeky, C Mauritius is the first hotel of C Resorts based in Palmar. We are interested with your smile and great personality before your certificates as we value passion over stamps. If you are happy to wake up every day to come to work, happy to belong and eager to surpass; your place is with us! Working at C means working in a cheerful environment without compromise on your uniqueness (Yes, tattoos allowed). The key of our success: a passionate, creative and versatile team. So, if you are looking for a new adventure in hospitality, you\u2019ve come to the right place! Coastal Road, Palmar, Mauritius 4601026","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[22],"job-categories":[],"job-types":[12],"class_list":{"0":"post-21861","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-flacq","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/21861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=21861"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=21861"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=21861"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=21861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}