Nous recherchons un Technicien Support Applicatif et technique pour un poste \u00e0 responsabilit\u00e9s, en front office et back office.
\nVous aurez la charge de l\u2019assistance applicative aupr\u00e8s des utilisateurs tout en assurant le support et la gestion des syst\u00e8mes en arri\u00e8re-plan.
\n \u00a0
\n Information :\u00a0La ma\u00eetrise de la langue Fran\u00e7aise tant \u00e0 l\u2019oral qu\u2019\u00e0 l\u2019\u00e9crit (Client Fran\u00e7ais) sont requis.\u00a0Missions du poste\u00a0 \u00a0 \u00a0 Prise en charges des incidents et demandes des utilisateurs\u00a0\u00a0\u00a0\u00a0\u00a0 R\u00e9pondre aux sollicitations des utilisateurs via plusieurs canaux (t\u00e9l\u00e9phone, mail et tickets)\u00a0\u00a0\u00a0\u00a0\u00a0 Qualifier, filtrer, enrichir, analyser les incidents\u00a0\u00a0\u00a0\u00a0\u00a0 Diagnostiquer, r\u00e9soudre ou escalader les incidents au niveau sup\u00e9rieur de la chaine de support\u00a0\u00a0\u00a0\u00a0\u00a0 Traiter les incidents, les demandes fonctionnelles et techniques dans le respect des engagements de services fix\u00e9s par le client.\u00a0\u00a0\u00a0\u00a0\u00a0 Effectuer le suivi du traitement des incidents et des demandes\u00a0\u00a0\u00a0\u00a0\u00a0 Mesurer la criticit\u00e9 des incidents pour d\u00e9terminer les plans d\u2019actions\u00a0\u00a0\u00a0\u00a0\u00a0 Contr\u00f4ler l\u2019aboutissement de la solution propos\u00e9e et la satisfaction client\u00a0\u00a0\u00a0\u00a0\u00a0 Exploiter la base d\u2019incidents : relances, consolidation, analyse de tendance\u00a0\u00a0\u00a0\u00a0\u00a0 Concevoir et proposer des solutions de contournement des incidents\u00a0\u00a0\u00a0\u00a0\u00a0 Aide \u00e0 la conception et ou mise \u00e0 jour des proc\u00e9dures\u00a0\u00a0\u00a0\u00a0\u00a0 Participer aux projets et\/ou \u00e9volutions relatifs aux domaines d\u2019activit\u00e9s confi\u00e9s\u00a0\u00a0\u00a0\u00a0\u00a0 Accompagnement pour les migrations et ou mise \u00e0 jour des logiciels m\u00e9tiers\u00a0\u00a0\u00a0\u00a0\u00a0 R\u00e9diger des proc\u00e9dures afin d\u2019alimenter la base de connaissance\u00a0\u00a0\u00a0\u00a0\u00a0 Participer au d\u00e9veloppement et \u00e0 l’am\u00e9lioration du service\u00a0Environnement\u00a0\u00a0\u00a0\u00a0\u00a0 Applications M\u00e9tiers Client\u00a0\u00a0\u00a0\u00a0\u00a0 Windows 10 et Windows 11\u00a0\u00a0\u00a0\u00a0\u00a0 Suite office 365\u00a0\u00a0\u00a0\u00a0\u00a0 Outil de ticketing: Service Now, GLPI \u2026\u00a0Comp\u00e9tences requisesPonctualit\u00e9 et Assiduit\u00e9Bonne expression fran\u00e7aise \u00e9crite et oraleEsprit d\u2019\u00e9quipeSavoir-faire et savoir \u00eatreSens d\u00e9velopp\u00e9 du service aux utilisateursCapacit\u00e9 d\u2019\u00e9coute et d\u2019analyseAptitude au changement, polyvalenceGestion des objections\/stressRespect des proc\u00e9duresCurieux, pers\u00e9v\u00e9rant\u00a0<\/p>\n
Nexteracom Tower 1 Level 9, Ebene, Mauritius<\/p>\n
Phone: –<\/p>\n
Apply Via:<\/p>\n
gvmaurice@groupe-vital.com<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"gvmaurice@groupe-vital.com","_company_name":"Groupe Vital Ile Maurice Ltd","_company_website":"https:\/\/www.groupe-vital.com\/","_company_tagline":"Nexteracom Tower 1 Level 9, Ebene, Mauritius -","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[18],"job-categories":[],"job-types":[12],"class_list":{"0":"post-22305","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-moka","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/22305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=22305"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=22305"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=22305"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=22305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}