The Assistant Level 1 \u2013 Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance.
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\n The Assistant Level 1 \u2013 Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance.\u00a0ResponsibilityManage high volumes of calls, emails, and requests, and follow up when neededAim for first\u2011contact resolution and escalate unresolved queriesDeliver friendly and professional customer careSupport the team when requiredHandle customer issues and complaints in line with company policiesHelp improve feedback and complaints processesRecord accurate customer information in the systemBuild positive customer relationshipsMaintain customer satisfaction levels and meet KPIsStay updated on products, services, and policies through mandatory trainingParticipate in sales campaigns and achieve set targetsFollow work schedules to support service deliveryPrepare and send memos, letters, and formsPerform general administrative tasksHandle confidential information responsiblyCarry out other related duties within the Business Unit\u00a0\u00a0ProfileSchool Leavers Certificate2\u20133 years of call centre experience (an advantage)Customer\u2011focused and able to work well with different peopleGood typing and data\u2011entry skillsClear phone and verbal communication, with strong listening skillsStrong written and spoken English and FrenchAble to stay calm and handle pressure positivelyCan multitask, prioritise, and manage time effectivelyProfessional, reliable, and respectfulCreative and solution\u2011oriented\u00a0\u00a0Detail\u2011driven and committed to quality\u00a0Basic understanding of customer service processes\u00a0Confident using Microsoft Office and general IT tools\u00a0<\/p>\n
P.O Box 297, Manhattan Building , Edith Cavell & M\u00e8re Bart\u00e9lemy Street, Port Louis, Mauritius<\/p>\n
Phone: 203 6800<\/p>\n
Apply Via:<\/p>\n
career@cim.mu<\/p>\n
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