The Assistant Level 1 – Issuing is responsible for contacting clients to schedule appointments, meet them, and verify their KYC documents.
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\n The position also ensures that all requirements for KYC checks are met. Additionally, the role includes reaching out to clients to offer various card\u2011related services such as card activation, upgrades, new card offerings, or credit limit reviews.ResponsibilityUnderstand and follow Cards policies and procedures, including confidentiality standards.Accurately identify and validate customer KYC documents.Identify, document, and escalate customer issues and complaints.Provide effective solutions to customers while maintaining strong knowledge of Cim Finance\u2019s Cards & Payments offerings.Participate in Issuing campaigns, initiatives, roadshows, and related activities.Demonstrate a customer\u2011centric approach in all interactions.Support counter operations on an as\u2011needed basis.Perform outbound calls for key strategic initiatives including card activation, declined transactions, sales campaigns, and more.Liaise with internal stakeholders to follow up on pending tasks.Carry out any other related duties within the Business Unit, both frontline and back\u2011office, as required.ProfileHigher School Certificate.0\u20132 years of experience in a similar industry (fresh graduates are welcome).Valid driving license and access to a vehicle (motorbike or car).Excellent verbal communication skills.Strong email writing skills.Comfortable approaching and engaging potential customers.<\/p>\n
P.O Box 297, Manhattan Building , Edith Cavell & M\u00e8re Bart\u00e9lemy Street, Port Louis, Mauritius<\/p>\n
Phone: 203 6800<\/p>\n
Apply Via:<\/p>\n
career@cim.mu<\/p>\n
<\/p>\n
<\/p>\n
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