Le Groupe International SOS et ses marques, ont pour mission de sauver des vies et de prot\u00e9ger les employ\u00e9s \u00e9voluant \u00e0 l\u2019international contre les menaces pour leur sant\u00e9 et leur s\u00e9curit\u00e9.
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\n Key responsibilitiesProvide operations and logistics expertise in the understanding\u00a0 and fulfilment of requests for assistance from our clients and subscribers, in collaboration with internal and external stakeholders.Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance.Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.Plan and coordinate the full range services for clients, utilising the internal resources of International SOS and external correspondents where necessary.Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings proceduresManage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.Seek and listen to customer feedback and escalate for quality improvement. Take responsibility for correcting customer service problems promptly.Provide fully comprehensive billing information together with cost estimates where relevant – securing payment prior to delivery of services to non-clients. Recognise and escalate any opportunities for cost containment.Effectively manage and communicate workload and movements to the line manager.Forward relevant information to assist with the development of the network of service providers.Required Skills and KnowledgeOperations, customer service and logistics skills.Multi tasking and prioristisation skills, ability to multi task and handle several requests at the same time, prioritising tasks appropriately.Resilience and ability to work well under pressure.Attention to detail.Situational awareness skills, ability to perceive, understand and effectively respom to situation.Expert communication skills, communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing.Teamworking skills.IT literacy and proficiency in the usage of contemporary computer software including Microsoft Outlook , Word and Excel.Required Qualifications and ExperienceMinimum HSC, a high school diploma or equivalent.Teritiary level education is desired.Typically, at least 2 \u2013 3 years of experience in logistics and customer service is required.Experience working in logistics, travel and\/or healthcare sector is desirable.Experience in phone-based or bpo environment is desirable.Excellent written and spoken French language.Fluency in English, Portuguese and Spanish is an advantageExperience of working in a fast-paced, demanding environment.Shift work including occasional overtime based on operational requirements.Shift work in accordance with a pre-published duty roster(24 hours a day, 365 days a year)We offer:Good salary packageFully sponsored medical coveragePrivate pension planInspiring working environment with lots of career growth opportunities.Training and development required to succeed.Opportunity to team up with great professionals to deliver.Interested to join our team in Mauritius\u00a0– We encourage you to apply by submitting your updated resume\/CV, highlighting your relevant experience, qualifications, and specific areas of interest.To discover how you could make a difference, every day, visit: internationalsos.com\/careers<\/p>\n
The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius<\/p>\n
Phone: 4342778<\/p>\n
Apply Via:<\/p>\n
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<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"International SOS African Services Ltd","_company_website":"http:\/\/www.internationalsos.com","_company_tagline":"About the International SOS Group of Companies\u00a0The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help you meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.\u00a0Founded in 1985, the International SOS Group is trusted by 12,000 organisations, including over half of the Fortune Global 500, multi-national corporate clients and mid-size enterprises, governments, educational institutions and NGOs. 10,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 85 countries, 24\/7, 365 days.\u00a0\u00a0\u00a0To protect your workforce, we are at your fingertips: www.internationalsos.com The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius 4342778","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[18],"job-categories":[],"job-types":[12],"class_list":{"0":"post-22628","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-moka","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/22628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=22628"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=22628"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=22628"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=22628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}