Notre client dans le secteur financier souhaite recruter un\/une Charg\u00e9(e) de Suivi – Appels & Relances. Le\/La Charg\u00e9(e) de Suivi – Appels & Relances travaille en collaboration directe avec l’\u00e9quipe Suivi Client. Il\/Elle contribue \u00e0 la structuration et \u00e0 la fluidification de l’activit\u00e9 du service.
\n \u00a0
\n Le\/La Charg\u00e9(e) de Suivi – Appels & Relances a pour mission principale d’assurer les contacts t\u00e9l\u00e9phoniques sortants aupr\u00e8s des clients afin de proposer des rendez-vous de suivi; planifier des entretiens relatifs aux mises \u00e0 jour ou aux services ” Classeur & D\u00e9marches “; effectuer les relances n\u00e9cessaires. Le poste est volontairement centr\u00e9 sur des missions op\u00e9rationnelles simples, avec une prise de poste rapide et une formation courte.Missions:Appels sortants (mission prioritaire):Contacter les clients suite aux mails ventes D\u00e9marche r\u00e9alis\u00e9es \u00e0 ce jour.Pr\u00e9senter bri\u00e8vement les services de suivi ou de mise \u00e0 jour.Proposer et positionner des rendez-vous pour les Charg\u00e9s de Suivi.Assurer les relances t\u00e9l\u00e9phoniques n\u00e9cessaires (mise \u00e0 jour, classeur retraite).Volume actuel : environ 200+ dossiers \u00e0 traiter.Prise de rendez-vous:Planifier les rendez-vous dans l’agenda du service Suivi.Qualifier bri\u00e8vement le besoin client.Renseigner les informations dans le CRM (Salesforce).Transmettre les \u00e9l\u00e9ments utiles au Charg\u00e9 de Suivi concern\u00e9.Relances administratives simples:Relances li\u00e9es aux mises \u00e0 jour de planification.Traiter l’ensemble du stock d’appels en attente.Assurer un taux de prise de rendez-vous optimal.Maintenir une qualit\u00e9 d’\u00e9change professionnelle et conforme \u00e0 l’image de l’entreprise.Fluidifier le travail des Charg\u00e9s de Suivi en leur fournissant des rendez-vous qualifi\u00e9s.Profil:Formation commerciale, administrative ou relation client.Une premi\u00e8re exp\u00e9rience en centre d’appels, t\u00e9l\u00e9prospection ou service client est un atout.Aucune expertise retraite requise (formation interne pr\u00e9vue).Aisance t\u00e9l\u00e9phonique.Bonne organisation.Ma\u00eetrise basique des outils informatiques (CRM, Outlook, Teams).Capacit\u00e9 \u00e0 suivre un script d’appel structur\u00e9.Dynamisme et pers\u00e9v\u00e9rance.Bonne \u00e9locution.Capacit\u00e9 \u00e0 cr\u00e9er un climat de confiance rapidement.R\u00e9silience face aux refus.Rigueur dans le suivi.<\/p>\n
The Factory, Viv\u00e9a Business Park, Moka, Mauritius<\/p>\n
Phone: 405 7100 \/ 4057100<\/p>\n
Apply Via:<\/p>\n
recruitment@alentaris.com<\/p>\n
<\/p>\n
<\/p>\n
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