The Client Services Executive will provide consistent support to the Africa Regional and Cluster Sales Teams in relation to tracking project related expenses, the timely and accurate invoicing to clients and ad hoc project support.
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\n Key ResponsibilitiesKey responsibilities include, but are not limited to:\uf0b7 Identifying billable items from contracts\/agreements and preparing proper tracking mechanism to ensure readiness for invoicing as per contractual timelines.\uf0b7 Ensuring all systems (Salesforce\/Oryx) data comply to the contract terms and conditions.\uf0b7 Providing consistent administrative support to the Sales and Marketing Department in relation to tracking of project progress, project rechargeable expenses and invoicing to client.\uf0b7 Working with the Sales and Marketing, Client Services and Finance teams to maintain and update the Medical Staffing and rechargeable expenses tracker.\uf0b7 Interfacing effectively with the Sales and Marketing, Operations, Billing and Finance teams to develop and maintain strong working relationships to support the efficient and effective management of client requirements and satisfaction.\uf0b7 Coordinate with Sales and Marketing, Operations and Finance to proactively ensure system and information readiness to support accurate invoicing.\uf0b7 Ensure that IRF (Invoice Request Form) has been raised to meet CIT (Contractual Invoicing Time) targets.\uf0b7 Ensure monthly correct and on time submission of Invoice Request Forms by Client Services for Medical Staffing Programs to GSS (Global Shared Service).\uf0b7 Ensure Client Satisfaction by supporting Sales teams and Finance teams in answering clients queries and resolving problems.\uf0b7 Support the Head of Client Services & Account Management as well as the GM Sales and Marketing and any other member of the Africa regional S&M leadership Team as and when required with the reporting requirements.Job ProfileRequired Skills and Competencies\uf0b7 Computer literate (MS Word, Excel, PowerPoint, and CRM applications such as SFDC)\uf0b7 Strong Analytical thinker able to investigate complex issues, make decisions and develop solutions.\uf0b7 Teamwork \u2013 Strong individual who can work autonomously and within a team to deliver results.\uf0b7 Organisational Skills \u2013 Excellent time management skills with the ability to successfully manage numerous projects simultaneouslyPlanning \u2013 Accurately scopes out the length and difficulty of tasks and projects sets objectives and goals: breaks down work into the process steps; develops schedules and task\/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.\uf0b7 Cultural sensitivity and awareness \u2013 Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm.\uf0b7 Excellent communication and interpersonal skills.\uf0b7 Result Oriented \u2013 Can be counted on to exceed goals successfully. Very bottom-line oriented who steadfastly pushes self and others for results.\uf0b7 Business Acumen \u2013 Knowledgeable in current and future policies, practices, trends, technology, and information affecting his\/her business and organization.\uf0b7 Customer Focus \u2013 Is dedicated to meeting the expectations and requirements of internal and external customers.\uf0b7 Listening \u2013 Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even if he\/she disagrees.\uf0b7 Trustworthiness and Ethics \u2013 Living the International SOS values, Expertise, Respect, Care and PassionRequired Work Experience\uf0b7 Minimum 3 years\u2019 experience in an operationally \/ commercially focused analytical and\/or Customer Services role\uf0b7 Experience in CRM management (SFDC preferred)Required Qualification\uf0b7 Relevant Business \/ Commercial related degreeRequired Languages\uf0b7 Ability to communicate in English & French fluently (oral and written) is an explicit requirement of this role\uf0b7 Good command of Portuguese or Mandarin is a distinct advantage.Behaviours\uf0b7 Display consistent punctuality and attendance;\uf0b7 Remain calm and logical and professional in work ethic;\uf0b7 Show commitment to the team;\uf0b7 Display a “can-do” attitude, results driven and gets things done;\uf0b7 Alignment with the International SOS values of Passion, Expertise, Respect and Care.<\/p>\n
The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius<\/p>\n
Phone: 4342778<\/p>\n
Apply Via:<\/p>\n
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<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"International SOS African Services Ltd","_company_website":"http:\/\/www.internationalsos.com","_company_tagline":"About the International SOS Group of Companies\u00a0The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help you meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.\u00a0Founded in 1985, the International SOS Group is trusted by 12,000 organisations, including over half of the Fortune Global 500, multi-national corporate clients and mid-size enterprises, governments, educational institutions and NGOs. 10,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 85 countries, 24\/7, 365 days.\u00a0\u00a0\u00a0To protect your workforce, we are at your fingertips: www.internationalsos.com The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius 4342778","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[18],"job-categories":[],"job-types":[12],"class_list":{"0":"post-22946","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-moka","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/22946","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=22946"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=22946"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=22946"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=22946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}