Join our team as a Customer Experience Associate and make a real impact by delivering outstanding support, resolving customer needs with care, and creating seamless experiences every day. If you\u2019re proactive, detail-driven, and passionate about great service, this role is for you.
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\n Customer Experience AssociateJoin Our Growing TeamAre you passionate about delivering exceptional customer service and looking to grow within a dynamic, global company?We are currently seeking a proactive and detail-oriented Customer Experience Associate to join our Hyundai Power Equipment team. If you have a positive, \u201ccan-do\u201d attitude and take pride in providing outstanding customer support, we would love to hear from you.\u00a0\u00a0Why Join Us?In this role, you will play a key part in enhancing customer satisfaction by delivering high-quality post-sales support. You will handle customer queries, resolve issues efficiently, and help ensure a seamless customer journey. You\u2019ll also collaborate with internal teams to continuously improve processes and elevate the overall customer experience.\u00a0\u00a0Key ResponsibilitiesCustomer SupportRespond to customer enquiries via phone, email, and chat in a professional and timely mannerProvide accurate information on aftersales support (full training provided)Manage customer cases from start to resolution with a solution-oriented approachIssue ResolutionInvestigate and resolve customer concerns efficientlyLiaise with internal teams to address and resolve service-related issuesMaintain accurate records of interactions in line with data protection standardsCustomer SatisfactionMonitor customer feedback and satisfaction levelsProactively suggest improvements to enhance service quality and operational efficiency\u00a0\u00a0What We\u2019re Looking ForFluent in EnglishFrench (written and spoken) – French is a plusStrong formal email writing skills (experience with Zendesk is a plus)Excellent attention to detailProactive, energetic, and customer-focused mindsetStrong communication and active listening skillsWell-organised, reliable, and professional\u00a0\u00a0Preferred Skills & ExperienceMinimum qualification: HSC or equivalentPrevious experience in customer service or call centre environments is an advantageFamiliarity with CRM systemsStrong typing skillsAdditional administrative or marketing skills are a plus\u00a0\u00a0Perks & BenefitsCompetitive salary + transport allowance + performance bonusesComprehensive on-the-job trainingHybrid working model (office + remote options after probation)\u00a0\u00a0Working HoursMonday to Friday: 11:15 AM \u2013 8:00 PMSaturday working – Based on a rota basis when required.<\/p>\n
Ofiice 122,Ebene Junction, Rue De la Democratie, Ebene, Ebene, Mauritius<\/p>\n
Phone: –<\/p>\n
Apply Via:<\/p>\n
akhtar@purelifestylewonders.co.uk<\/p>\n
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<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"akhtar@purelifestylewonders.co.uk","_company_name":"Purel Service Ltd","_company_website":"http:\/\/-","_company_tagline":"\"Empowering Excellence: Elevate Your Experience with Purel Service Ltd \u2013 Where Customer Centricity Meets Unparalleled Quality\"\u00a0Welcome to Purel Service Ltd, a distinguished company with over 13 years of international presence, committed to delivering exceptional service and support to leading companies across the UK. With a steadfast dedication to excellence, we specialize in providing unparalleled quality and enhancing customer satisfaction within the UK market ecosystem.\u00a0Our Commitment: Customer Centricity and Brand Enhancement\u00a0At Purel Service Ltd, our ethos revolves around putting the customer first and elevating our UK partners' brands through exceptional customer experience and satisfaction.\u00a0A Culture of Collaboration and Growth\u00a0We place immense value on our team members and foster an environment of collaboration and growth within the corporate family. Embracing diversity and promoting a culture of inclusivity, we strive to create a workspace where every individual feels valued and empowered to contribute to the company's success.\u00a0Why Choose Purel Service Ltd?\u00a01)\u00a0\u00a0\u00a0 Unmatched Quality: Partnering with leading UK companies, we deliver the highest standards of service excellence to the outsourcing world.2)\u00a0\u00a0\u00a0 Customer Satisfaction: Our relentless focus on customer satisfaction ensures that every interaction is marked by excellence and professionalism.3)\u00a0\u00a0\u00a0 Employee Empowerment: We invest in our team members, providing opportunities for growth, development, and a fulfilling career journey.\u00a0Join Us in Elevating ExcellenceDiscover how Purel Service Ltd can elevate your career. Together, let's create a work environment where success is defined by a shared commitment to excellence and customer-centric values Ofiice 122,Ebene Junction, Rue De la Democratie, Ebene, Ebene, Mauritius -","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[18],"job-categories":[],"job-types":[12],"class_list":{"0":"post-23144","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-moka","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/23144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=23144"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=23144"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=23144"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=23144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}