Kindly see job description below:
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\n One of our client is looking for a Business Support Executive.Kindly see below all details and the job descriptions:Working Days:\u00a0Monday to FridayWorking Hours:\u00a08:15 AM to 4:30 PMWork Experience:\u00a0Minimum 3 years in a similar positionAcademic Requirements:\u00a0Degree in Business Administration\/ BSC ChemistryMain Purpose:The job incumbent shall be responsible for providing operational and administrative support to the business developement & Sales team. He\/She shall coordinate with different departments, supporting decision-making through reporting and analysis and ensuring smooth documentation and follow up across the organisation.Key Responsibilities:Product & Business Support:\u00a0Requests and follows up quotes from suppliers and clientsAssists sales team with order processing and required documentation\u00a0Ensures timely availability and communication of product documentation (MSDS\/TDS\/COA)Coordinate with invoicing to validate purchase orders and pricesAdministrative Support:\u00a0Monitors, updates and secures bulk purchase orders from clients and keeps track of sameSend bulk purchase orders tracking to clients as and when requiredProvides clients with tracking updates and monthly reportsMaintains accurate customer records and secure filing of documents\u00a0Issues proforma invoices for clients as requestedReporting & Analysis:\u00a0Prepares monthly sales analysis and trend reports for managementMonitors and report turnaround time for quotations and confirmationsTracks budget versus actual and highlight variancesProvides sales performance reports to clients and managementDelivery & Payment Follow up:\u00a0Oversees that delivery of goods are done efficientlyInforms client of any discrepancy in delivery as advised by operations team\u00a0Follows up on payments and outstanding invoicesStock Management:\u00a0Verifies accuracy of works carried out at client’s place as per details obtained from storekeeper and update the system accordingly\u00a0Ensures updates and accurate price list as when required and communicates same to sales teamsSales & Marketing Support:\u00a0Maintains and update client databases, sales pipelines and CRM systemsSupports Business Development and Sales Team in ensuring high service levelsCoordinates statement of Accounts with Finance team as and when requestedClient Relationship and Retention:\u00a0Handles client queries, complaints and feedback promptlyMonitor retention rates and analyses client behavior (order frequency, product mix, margins etc)Compares growth from new versus existing clientsIdentifies opportunities for cross-sell and upsellIdentifies over reliance on particular clients and predicts futures orders using trends and patternsTracks overdue invoices and payment patternsTender\/ Costing:\u00a0Maintains supplier database with relevant informationAssists in preparation of tenders by selecting best suppliers based in price, product, country of origin, payment terms amongst others and provide same to sales tePerforms provisional costing for products by estimating costs and related charges by referring to internal software and providing same to MD or Sales team as requiredCommunicates with suppliers as and when requested<\/p>\n
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