Responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll related tasks.
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\n About the opportunity The Managed Operations Specialist is responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll related tasks. The candidate should also be able to interface with peers and clients using critical thinking skills to resolve mild to complex problems.What you\u2019ll get to do Ensure completeness and professionalism while maintaining “Right the First Time” accuracy and schedule adherence.Prepare and respond to inquiries from peers and clients.Interface with clients and use critical thinking skills to resolve complex problems within a high-volume, fast-paced environmentManage assigned work in an organized, proactive manner to meet all required commitments, including KPI’s (metrics) and client SLA’s (service level agreements)Proactively highlight risks and prepare root cause analysis to ensure issues\/concerns are escalated for resolutionSupport peer work audit for accuracyAssist with root cause analysis and logging checksTrack and resolve errorsPerform miscellaneous requests from teamWork with cross-functional internal partners to resolve client payroll matters and employee inquiriesEnsure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clientsWork with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertiseProvide HR\/Payroll support services to clients according to Dayforce contract, government compliance and business needsCreate, update and review standard operating procedures and perform quarterly document reviewsHave an \u201cI own it\u201d attitude about deliverables and projects from start to finishProactively manage quarter and year-end payroll auditingThink and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvementsSkills and experience we value Eager to learn, grow and develop \u2013 self-study, company trainings, feedbackAbility to make sound decisions, work independently and assist other staff members.Ability to maintain a positive work atmosphere facilitating the success of the department.Ability to maintain sensitive and highly confidential informationSeek improvements, question processes, streamline, prioritize, and be efficientBe a global partner, take ownership, seek solutions even when it is not your jobFunctions well in a constantly changing environment, adaptabilityPartner cross functionally to align with Wage Administration department needsAbility to make sound decisions, work independently and assist other staff members.Excellent professional verbal and written communication skillsExceptional customer service abilitiesStrong attention to details and accuracySelf-motivated with the ability to succeed in a fast-paced\/high-volume transaction-based environment.Comfortable with meeting firm deadlines, SLA\u2019s\/service level agreements, and metricsCritical thinking and problem-solving skills a mustTime Management and PrioritizationAnalytical and Reporting SkillsComputer Literate (MS Word, Excel, PowerPoint, Outlook)HSC Holder or Higher EducationAt least 1-3 years of work experience in an office environment (desirable)Domain Knowledge – US\/CAN Payroll (desirable \u2013 else, to acquire during provided training)STANDARD DUTIES AND RESPONSIBILITIES\u2022 Achieve delivery of tasks in accordance with agreed schedules, procedures and standards –\u00a0Meet or exceed process KPIs\u2022 Drive customer satisfaction by providing high quality of service – Execute corrective and preventive action plans\u2022 Record key delivery data for metrics purposes\u2022 Aim at becoming a Subject Matter Expert in process\u2022 Be an effective team player –\u00a0Proactively highlight risks\u2022 Ensure that complaints are proactively escalated -Seek and respond to development feedback\u2022 Mentor & Coach new recruits in their process\u2022 Promptly escalate exceptions to the Seniors\/Team Lead\/Manager\u2022 Accountable for individual performanceWhat would make you really stand out:\u2022 Quality Focus\u2022 Results orientation\u2022 Capacity to adapt to Change\u2022 Initiative\u2022 People Sensitivity\u2022 Customer Orientation\u2022 Teamwork & CooperationOther Requirements:\u2022 Flexibility in terms of working hour – Night Shift Role – coverage from 4.00 or 5.00 PM (8 AM EST) to 4.00 or 5.00 AM (8 PM EST) – any 9-hour shift in that range.\u2022 Ability to work overtime (Weekday\/Weekend) during year end season and including public holidays.\u00a0<\/p>\n
Level 3, IconEbene 1, Lot B441, Rue L’institut, Ebene, Mauritius<\/p>\n
Phone: 401-9797 \/ 454-4036 \/ 401-9797<\/p>\n
Apply Via:<\/p>\n
recruitment.mauritius@ceridian.com<\/p>\n
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<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"recruitment.mauritius@ceridian.com","_company_name":"DAYFORCE","_company_website":"https:\/\/www.dayforce.com\/mu","_company_tagline":"Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.\u00a0Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Level 3, IconEbene 1, Lot B441, Rue L'institut, Ebene, Mauritius 401-9797 \/ 454-4036 \/ 401-9797","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[13],"job-categories":[],"job-types":[12],"class_list":{"0":"post-23672","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-plaine-wilhems","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/23672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=23672"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=23672"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=23672"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=23672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}