CDS Mauritius Ltd (filiale informatique du Groupe COLAS) est \u00e0 la recherche d’un Cadre Support Fonctionnel (COUPA) pour rejoindre une \u00e9quipe internationale et d\u00e9marrer une nouvelle aventure.
\n \u00a0
\n L\u2019opportunit\u00e9 et les avantagesL\u2019opportunit\u00e9\u00a0:\u00a0\u00a0\u00a0Faire partie\u00a0du Groupe COLAS, une soci\u00e9t\u00e9 de renomm\u00e9e internationale\u00a0qui est un des\u00a0leaders mondiaux\u00a0des infrastructures de transport et du BTP.Des\u00a0interactions enrichissantes\u00a0avec des collaborateurs de\u00a0plusieurs pays.L\u2019acc\u00e8s aux\u00a0technologies informatiques r\u00e9centes et \u00e9volutivesDes possibilit\u00e9s\u00a0d\u2019\u00e9volution de carri\u00e8re\u00a0Les avantages\u00a0:\u00a0Un\u00a0salaire comp\u00e9titifEnvironnement de travail\u00a0collaboratif et convivialAllocation de transport fixe (d\u00e9pendant du niveau du poste)Possibilit\u00e9 de\u00a0t\u00e9l\u00e9travailler\u00a0(hybride)Prime de performance\u00a0mensuelleFormations\u00a0ad\u00e9quatesAssurance m\u00e9dicalePossibilit\u00e9 de voyager \u00e0 l\u2019\u00e9tranger pour des besoins de formations ou d\u2019\u00e9changes\u00a0 \u00a0\u00a01. POSITION\u00a0Plac\u00e9 sous l\u2019autorit\u00e9 du Responsable support\u00a02. MISSIONS PERMANENTESNiveaux de responsabilit\u00e9\u00a0:Garant des SLA au sein de l\u2019\u00e9quipe sur le domaine de comp\u00e9tence.\u00a0Animateur de la Base de connaissance\u00a0et arbre de d\u00e9cision.\u00a0Missions\u00a0:Prise en charge des incidents sur COUPA (traitements ou escalade vers le bon groupe) dans les temps (SLA) avec une mise \u00e0 jour r\u00e9guli\u00e8re de l\u2019outil de suivi.Mise \u00e0 jour des connaissances, suivi des indicateurs li\u00e9s au domaine de r\u00e9f\u00e9rence.Evaluation et mise \u00e0 jour des priorit\u00e9s suivant la p\u00e9riode.Assurer le transfert de comp\u00e9tence vers le N1 et en assurer le suivi.Domaine de r\u00e9f\u00e9rence\u00a0:Rechercher et mettre en place des am\u00e9liorations au quotidien, notamment dans la tra\u00e7abilit\u00e9 et dans la d\u00e9tection des anomalies.Identifier les besoins (formations, documentations, etc.) pour am\u00e9liorer l\u2019exp\u00e9rience utilisateur et participer \u00e0 la mise en place des outils.Suivi de la satisfaction utilisateur.Respecter les proc\u00e9dures qualit\u00e9 en vigueur.\u00a0\u00a03. Profil recherch\u00e9De formation BAC +2\/3, vous justifiez d\u2019une\u00a0premi\u00e8re exp\u00e9rience professionnelle probante\u00a0dans un\u00a0poste similaireVous avez un\u00a0esprit logique et \u00eates organis\u00e9\u00a0ce qui vous permet d\u2019identifier rapidement les probl\u00e8mes des utilisateurs.Vous\u00a0communiquez parfaitement en Fran\u00e7ais et en anglais\u00a0tant \u00e0 l\u2019orale qu\u2019\u00e0 l\u2019\u00e9crit.\u00a0\u00a04. Qualites requises\u00a0Savoir\u00a0Connaissance des architectures informatiques de l\u2019entreprise.\u00a0Possession d\u2019un esprit d\u2019analyse et de synth\u00e8se.\u00a0Capacit\u00e9 \u00e0 \u00e9valuer l\u2019importance d\u2019un probl\u00e8me soulev\u00e9 par un utilisateur.\u00a0\u00a0Savoir Faire\u00a0Optimiser l\u2019utilisation des ressources \u00e0 sa disposition.\u00a0Respect des plannings et des consignes.\u00a0Avoir le sens des priorit\u00e9s.\u00a0Organiser et planifier.\u00a0Synth\u00e9tiser et analyser les informations et remarques des utilisateurs pour en tirer des conclusions pertinentes et proposer des plans d\u2019actions ad\u00e9quats.\u00a0\u00a0SAVOIR\u00a0 ETRE- Motiv\u00e9- M\u00e9thodique- Communicant- Attentif \u00e0 ses interlocuteurs- Psychologue- Disponible- Evolutif- Esprit d\u2019entreprise- Convaincant<\/p>\n
Level 5, Nexteracom Tower I, Cybercity, Eb\u00e8ne, Mauritius<\/p>\n
Phone: 4687300<\/p>\n
Apply Via:<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Centre Digital Solutions (Mauritius) Ltd","_company_website":"https:\/\/www.colasdigitalsolutions.com\/","_company_tagline":"CDS Mauritius Ltd is the IT and Digital Services Center of the COLAS Group (Bouygues), located in Cybercity, Eb\u00e8ne, Mauritius. Through its affiliation with Colas Digital Solutions, the company supports the digital transformation of COLAS entities worldwide.Originally founded as SPEIG in 1970 and becoming Colas Digital Solutions in 2019, the organization has over 50 years of experience in delivering innovative IT solutions and supporting business evolution. CDS is responsible for deploying, maintaining, and operating IT infrastructures while providing secure and value-added digital solutions that enable business performance and innovation.The COLAS Group, world leader in the construction and maintenance of transport infrastructure, undertakes more than 60,000 projects annually through a network of 800 construction units and 3,000 material production and recycling sites across nearly 50 countries on five continents. CDS contributes to this global ecosystem by ensuring reliable and efficient digital services for more than 35,000 COLAS users worldwide.Core ActivitiesNetwork and Systems MonitoringDatacenter AdministrationNetwork and System SecurityTelecommunications ServicesEnd-User Support and IT Service ManagementOur Values Respect \u2013 Commitment \u2013 Pioneer Spirit \u2013 Knowledge SharingCDS Mauritius Founded in 2021 with a team of four people, CDS Mauritius has experienced rapid and steady growth. Today, the company employs more than 30 professionals, reflecting its strong commitment to excellence, innovation, and continuous development in a dynamic digital environment. CDS Mauritius has established itself as a trusted partner by delivering high-quality IT services and tailored solutions aligned with client and business needs.Websites:\u00a0https:\/\/www.linkedin.com\/company\/colasdigitalsolutions\/posts\/?feedView=all Level 5, Nexteracom Tower I, Cybercity, Eb\u00e8ne, Mauritius 4687300","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[13],"job-categories":[],"job-types":[12],"class_list":{"0":"post-23890","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-plaine-wilhems","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/23890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=23890"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=23890"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=23890"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=23890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}