Bachelor’s degree
\n \u00a0
\n Missions principales:Le ou la Customer Contract Manager est garant\u00b7e de la bonne ex\u00e9cution des contrats clients tout au long de leur cycle de vie. Il\/elle veille \u00e0 la transformation des engagements contractuels en chiffre d\u2019affaires, puis en encaissements, en assurant la satisfaction client et en contribuant \u00e0 la rentabilit\u00e9.\u00a0\u00a0\u00a01. Garantir l\u2019ex\u00e9cution contractuelle et la performance financi\u00e8re\u00a0Participer en avant-vente \u00e0 l\u2019\u00e9laboration des propositions de services : volet contractuel, tarification, engagement.\u00a0Identifier et ma\u00eetriser les risques contractuels (financiers, p\u00e9nalit\u00e9s, faisabilit\u00e9).\u00a0Organiser le lancement du contrat, coordonner les interfaces internes et externes.\u00a0Assurer le suivi du contrat (revues de gouvernance, respect des engagements).\u00a0D\u00e9finir et piloter les plans d\u2019actions correctifs si besoin (alertes, crises, litiges).\u00a0Contribuer au suivi et aux pr\u00e9visions de chiffre d\u2019affaires.\u00a0Assurer la coordination entre les \u00e9quipes commerciales et op\u00e9rationnelles.\u00a02. Piloter la relation et la satisfaction client\u00a0\u00catre l\u2019interlocuteur privil\u00e9gi\u00e9 du client pour tous les aspects contractuels.\u00a0Mettre en place les dispositifs de mesure de satisfaction client.\u00a0Piloter les plans d\u2019action associ\u00e9s aux retours clients.\u00a0Animer l\u2019\u00e9quipe-client au sein d\u2019Orange, en favorisant une approche collaborative transverse.\u00a03. Contribuer \u00e0 l\u2019am\u00e9lioration de la profitabilit\u00e9 et au d\u00e9veloppement business\u00a0Suivre et analyser la rentabilit\u00e9 (P&L) du portefeuille confi\u00e9.\u00a0Identifier des leviers d\u2019optimisation (marges, co\u00fbts, qualit\u00e9).\u00a0Valoriser les demandes hors p\u00e9rim\u00e8tre initial via des avenants ou de nouvelles offres.\u00a0Participer \u00e0 la construction et \u00e0 l\u2019animation des Business Reviews.\u00a0Sp\u00e9cificit\u00e9s du Secteur \/ Client\u00a0\u00a0\u00a0Possibles sp\u00e9cificit\u00e9s :\u00a0Contexte international\u00a0(\u00e9change \u00e9crit et oral avec client et\/ou \u00e9quipe en interne orange en anglais),\u00a0Environnement soumis \u00e0\u00a0des habilitations sp\u00e9cifiques (secret d\u00e9fense\u2026)Pr\u00e9sentation de l’entit\u00e9\u00a0Business & Customer Performance (BCP), au sein de la Business Line Communication & Mobility Services, est une entit\u00e9 d\u2019Orange Business, cr\u00e9\u00e9e en mars 2025 dans le but d\u2019am\u00e9liorer la performance op\u00e9rationnelle et financi\u00e8re des services d\u00e9livr\u00e9s. Elle regroupe plus de 500 collaborateurs r\u00e9partis en France, au Maroc, \u00e0 Maurice et \u00e0 Madagascar.\u00a0\u00a0BCP s\u2019articulent autour de cinq m\u00e9tiers cl\u00e9s : Gestion de contrats, Management de projets, Facturation, Performance et soutien m\u00e9tier. Les enjeux de l\u2019entit\u00e9 sont clairs : am\u00e9liorer le suivi des marges et des contrats, simplifier les modes de fonctionnement, renforcer les comp\u00e9tences, structurer la performance et la qualit\u00e9.\u00a0\u00a0\u00a0Profil recherch\u00e9\u00a0Exp\u00e9rience en gestion de contrats, service client ou gestion de projets.\u00a0Connaissance des offres de services t\u00e9l\u00e9coms et IT (connectivit\u00e9, voix, mobilit\u00e9, etc.).\u00a0Capacit\u00e9 \u00e0 comprendre des environnements techniques et commerciaux complexes.\u00a0Autonomie, rigueur, capacit\u00e9 d\u2019analyse et de synth\u00e8se.\u00a0Qualit\u00e9s relationnelles fortes, sens du service et orientation client.\u00a0\u00c0 l\u2019aise avec les chiffres et les outils de gestion.\u00a0Capacit\u00e9 \u00e0 travailler en \u00e9quipe transverse et \u00e0 f\u00e9d\u00e9rer des acteurs multiples.\u00a0What we offer\u00a0\u2022 Global Opportunities:\u00a0Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.\u00a0\u2022 Flexible Work Environment:\u00a0Flexible working hours and possibility to combine work from office and home (hybrid ways of working).\u00a0\u2022 Professional Development:\u00a0training programs and upskilling\/re-skilling opportunities.\u00a0\u2022 Career Growth:\u00a0Internal growth and mobility opportunities within Orange.\u00a0\u2022 Caring and Daring Culture:\u00a0Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.\u00a0\u2022 Reward Programs:\u00a0Employee Referral Program, Change Maker Awards.\u00a0<\/p>\n
10th Floor Cyber Tower 2, Ebene Cyber City, 72201 Ebene, Republic of Mauritius, Ebene, Mauritius<\/p>\n
Phone: 402-9400<\/p>\n
Apply Via:<\/p>\n
recruit.mauritius@orange.com<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"recruit.mauritius@orange.com","_company_name":"Orange Business Services Mauritius Limited","_company_website":"https:\/\/www.orange-business.com\/en","_company_tagline":"We are making business life easier, every day and all around the world.As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers \u2013 connecting their people, sites and machines securely and reliably.Through a unique combination of robust network and IT infrastructure, managed services and professional, reliable people, we do everything we can to offer an outstanding customer experience - helping to change business life for the better.Some facts & figures:We have nearly 20,000 staff in 166 countries & territoriesOur network, the world's largest, reaches 220 countries and territories, including 88 Russian regional subdivisions and 200 Chinese cities.About our customers:3,750 multinationals | 2\/3 of top global 100 companies | 70% of Fortune 500 financial services companies | 8 million business mobile usersOrange Group has once again been named Top Employer Global & Mauritius 2019!Facebook link: https:\/\/www.facebook.com\/OBS.Mauritius\/Twitter Link: https:\/\/twitter.com\/orangebusiness 10th Floor Cyber Tower 2, Ebene Cyber City, 72201 Ebene, Republic of Mauritius, Ebene, Mauritius 402-9400","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[13],"job-categories":[],"job-types":[12],"class_list":{"0":"post-23896","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-plaine-wilhems","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/23896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=23896"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=23896"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=23896"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=23896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}