We are looking for a Duty Manager to join our team in Veranda Grand Baie!
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\n Overview of the Role Ensure the smooth, secure, and efficient operation of the hotel during night hours by overseeing staff performance, maintaining service excellence, handling guest relations, and ensuring compliance with operational, safety, and quality standards.Key Responsibilities \u2022Maintain team discipline and report issues to management\/HR\u2022Coach and support team members\u2022Oversee shift handovers and ensure staff presence at night\u2022Ensure a professional and welcoming guest experience\u2022Handle guest complaints and follow up accordingly\u2022Interact with guests to gather feedback and ensure proper conduct\u2022Manage check-in\/check-out, including early arrivals and late departures\u2022Welcome and escort VIP guests\u2022Supervise reports, statistics, and billing accuracy\u2022Approve billing adjustments and monitor client accounts\u2022Ensure compliance with Quality and S&H standards\u2022Maintain housekeeping standards across the hotel\u2022Verify arrivals, departures, and billing details\u2022Supervise security and respond to emergencies\u2022Conduct regular hotel inspections at night\u2022Coordinate with Reception Management and Night Reception team\u2022Manage responsibility for general pass keysIdeal Candidate Profile \u2022Degree or Diploma in Hospitality Management, Business Administration, or equivalent qualification\u2022Certification in Business Administration\/Management would be an advantage\u2022Minimum of 5 years\u2019 experience in Front Office operations, including at least 3 years in a supervisory role\u2022Proficient in computer applications and hotel management systems (e.g., Opera, Micros, Win HMS)\u2022Fluent in English and French (both written and spoken); a third language is an advantageWhat’s in it for you? \u2022 Medical Insurance \u2013 Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.\u2022 24Hrs Personal Accident Cover \u2013 Up to Rs 100,000 cover for accidents, 24\/7.\u2022 Pension Scheme \u2013 Enjoy a pension plan with company contributions for your future.\u2022 Company Doctor Services \u2013 Free on-site medical consultations for your health needs.\u2022 Performance Bonus \u2013 Earn a bonus for your hard work.\u2022 Incredible discounts at our restaurants \u2013 Save 25% at Domino\u2019s Pizza and 15% at Ocean Basket.\u2022 Exclusive Employee Discounts \u2013 Benefit from a wide range of discounts with MyExperience Mobile App.\u2022 Wedding & Newborn Gifts \u2013 Celebrate major life events with special company gifts.\u2022 Instant Leave Benefits \u2013 Earn 1 annual and 1 sick leave monthly from day one.\u2022 Birthday Leave \u2013 Celebrate your Birthday with 1 additional day on top of your entitled local leave.\u2022 Career Growth & Internal Mobility \u2013 Find diverse career and internal mobility options within our various clusters.\u2022 Learning & Development \u2013 Grow with training and development opportunities through our Training Academy.<\/p>\n
Village Labourdonnais, Mapou, Mauritius<\/p>\n
Phone: 266 9700<\/p>\n
Apply Via:<\/p>\n
career@rogershospitality.com<\/p>\n
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<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"career@rogershospitality.com","_company_name":"ER Hospitality","_company_website":"https:\/\/erhospitality.mu\/","_company_tagline":"At ER Hospitality, we create 'Mauments'. We come from different companies and different backgrounds, ranging from hotels and resorts, to food & beverages, but we are all driven by the same passion, the same philosophy: curating handpicked and typical Mauritian moments meant to make a lasting impression on our clientele, while nurturing a positive impact on our communities and the island at large.With a combined 74 years of iconic presence in the Mauritian landscape, we are building on the heritage of VLH and Island Living to offer more than just hospitality. We create moments to remember.\u00a0More info on:\u00a0https:\/\/erhospitality.mu\/Job Portal:\u00a0https:\/\/jobs.erhospitality.mu\/ Village Labourdonnais, Mapou, Mauritius 266 9700","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[17],"job-categories":[],"job-types":[12],"class_list":{"0":"post-24152","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-riviere-du-rempart","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/24152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=24152"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=24152"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=24152"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=24152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}