We are looking for a Guest Experience Coordinator to join our team in Veranda Grand Baie!
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\n Overview of the Role\u00a0 Ensure a seamless and positive guest experience by coordinating guest relations, capturing feedback, and promoting online reviews to enhance the hotel\u2019s reputation.Key Responsibilities\u00a0 \u2022 \u00a0\u00a0 Participate in training and ensure effective implementation\u2022 \u00a0\u00a0 Welcome guests and provide accurate information on services\u2022 \u00a0\u00a0 Handle guest complaints, feedback, and service recovery in coordination with relevant departments\u2022 \u00a0\u00a0 Support guest engagement, special events, and loyalty initiatives\u2022 \u00a0\u00a0 Maintain guest profiles, preferences, and CRM data\u2022 \u00a0\u00a0 Promote online reviews and social media engagement in line with brand guidelines\u2022 \u00a0\u00a0 Collaborate with the Communication & Digital Team to create and manage engaging content\u2022 \u00a0\u00a0 Monitor and respond to social media interactions and coordinate with influencers\u2022 \u00a0\u00a0 Contribute to improving service standards and team performance\u2022 \u00a0\u00a0 Promote upselling and support revenue generation initiatives\u2022 \u00a0\u00a0 Identify opportunities to reduce costs, loss, and wastage\u2022 \u00a0\u00a0 Apply basic principles of profitability and cost management\u2022 \u00a0\u00a0 Ensure effective communication and promotion of hotel events\u2022 \u00a0\u00a0 Report operational issues, risks, and opportunities to management\u2022 \u00a0\u00a0 Comply with all the sustainability commitments and practices implemented within business units \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u2022 \u00a0\u00a0 Notify the Sustainable Development Department of any matters that may pose any impact to the environment and societyIdeal Candidate Profile\u00a0 \u2022 \u00a0\u00a0 HSC or equivalent qualification; SC with relevant professional training will be considered\u2022 \u00a0\u00a0 Diploma in Front Office or related field from a recognized institution (e.g., NC4)\u2022 \u00a0\u00a0 Previous experience as a Receptionist or Guest Relations Officer or in a similar role\u2022 \u00a0\u00a0 Strong communication and interpersonal skills\u2022 \u00a0\u00a0 Fluent in English and French (written and spoken); a third language is an advantageWhat’s in it for you?\u00a0 \u2022 Medical Insurance \u2013 Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.\u2022 24Hrs Personal Accident Cover \u2013 Up to Rs 100,000 cover for accidents, 24\/7.\u2022 Pension Scheme \u2013 Enjoy a pension plan with company contributions for your future.\u2022 Company Doctor Services \u2013 Free on-site medical consultations for your health needs.\u2022 Performance Bonus \u2013 Earn a bonus for your hard work.\u2022 Incredible discounts at our restaurants \u2013 Save 25% at Domino\u2019s Pizza and 15% at Ocean Basket.\u2022 Exclusive Employee Discounts \u2013 Benefit from a wide range of discounts with MyExperience Mobile App.\u2022 Wedding & Newborn Gifts \u2013 Celebrate major life events with special company gifts.\u2022 Instant Leave Benefits \u2013 Earn 1 annual and 1 sick leave monthly from day one.\u2022 Birthday Leave \u2013 Celebrate your Birthday with 1 additional day on top of your entitled local leave.\u2022 Career Growth & Internal Mobility \u2013 Find diverse career and internal mobility options within our various clusters.\u2022 Learning & Development \u2013 Grow with training and development opportunities through our Training Academy.<\/p>\n
Village Labourdonnais, Mapou, Mauritius<\/p>\n
Phone: 266 9700<\/p>\n
Apply Via:<\/p>\n
career@rogershospitality.com<\/p>\n
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<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"career@rogershospitality.com","_company_name":"ER Hospitality","_company_website":"https:\/\/erhospitality.mu\/","_company_tagline":"At ER Hospitality, we create 'Mauments'. We come from different companies and different backgrounds, ranging from hotels and resorts, to food & beverages, but we are all driven by the same passion, the same philosophy: curating handpicked and typical Mauritian moments meant to make a lasting impression on our clientele, while nurturing a positive impact on our communities and the island at large.With a combined 74 years of iconic presence in the Mauritian landscape, we are building on the heritage of VLH and Island Living to offer more than just hospitality. We create moments to remember.\u00a0More info on:\u00a0https:\/\/erhospitality.mu\/Job Portal:\u00a0https:\/\/jobs.erhospitality.mu\/ Village Labourdonnais, Mapou, Mauritius 266 9700","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[17],"job-categories":[],"job-types":[12],"class_list":{"0":"post-24276","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-riviere-du-rempart","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/24276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=24276"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=24276"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=24276"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=24276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}