Reporting to the Sales & Partners relationship Manager, the selected candidate will be responsible for the end-to-end coordination of international patient enquiries, from first contact through to the issuance of medical quotations.
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\n Acting as the single point of contact for international patients and partners, this role ensures structured medical information collection, coordination with doctors and Business Units, teleconsultation management, pricing follow-up with PACS, and rigorous administrative control. The role requires a strong medical background combined with coordination and commercial acumen, with a focus on accuracy, follow-up, and service excellence.What you will be doing:Act as the single point of contact for all international patient enquiries, ensuring timely acknowledgement and follow-up.Manage relationships with international patients, partners, and insurers in alignment with Sales & Partnerships objectives.Coordinate the collection, validation, and completeness of medical files for clinical review.Liaise with International Desks and internal teams to resolve missing or incomplete information efficiently.Coordinate clinical input, including organizing teleconsultations where required.Work closely with doctors, Business Units, and PACS teams to support clinical validation and cost estimation.Ensure alignment between clinical recommendations and commercial proposals.Prepare and issue clear, accurate, and timely medical quotations.Support patient and partner decision-making through structured follow-up to improve conversion rates.Maintain structured tracking of all international patient cases and monitor turnaround times and SLAs.Prepare regular activity and performance reports for Sales & Partnerships management.Identify trends, bottlenecks, and opportunities for process improvement.Ensure compliance with internal standards, policies, and quality requirements.Contribute to continuous improvement of international patient coordination processes.\u00a0What are we looking for?Bachelor\u2019s degree in Marketing, Healthcare Management, International Business, or a Medical\/healthcare-related qualification2\u20133 years\u2019 in healthcare administration, medical coordination, patient services or medical sales.Strong knowledge of medical terminology and clinical documentationExperience transitioning from a clinical\/medical background into a coordination or commercial role is highly desirableExposure to international patients or private healthcare environments is an advantageAbility to liaise effectively with doctors and multidisciplinary teamsStrong organisational, administrative, and follow-up skillsAbility to manage multiple cases simultaneously with high accuracyProficiency in Microsoft Office (Excel, Word, Outlook)Excellent interpersonal and communication skillsProactive, solution-oriented, and persistent mindsetStrong sense of ownership, accountability, and attention to detailAbility to remain calm and professional under pressureClient-focused with a strong service excellence mindset\u00a0\u00a0Location: C-Care Corporate Office, Moka, MauritiusManagement reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.\u00a0<\/p>\n
Royal Road Moka, Moka, Mauritius<\/p>\n
Phone: 605 1000 Corporate office\/ 601 2300 C-Care Darn\u00e9\/<\/p>\n
Apply Via:<\/p>\n
recruitment@c-care.mu<\/p>\n
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<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"recruitment@c-care.mu","_company_name":"C-Care (Mauritius) Ltd","_company_website":"https:\/\/ccare.freshteam.com\/jobs","_company_tagline":"C-Care is our commitment to provide the best quality healthcare in Mauritius and in the region. We listen carefully to our patients; we work as a team and leverage on the very best medical expertise and latest healthcare technology in a wide range of specialties. We strive to constantly improve our services to live up to the trust that you place in our hands. \u00a0C-Care is a Mauritian private healthcare group, owning and operating the two main private healthcare facilities in Mauritius, namely Clinique Darn\u00e9 and Wellkin Hospital. C-Care also owns and manages C-Care Clinic and C-Lab. The Group created in 2008 and formerly known as The Medical and Surgical Centre\u00a0Limited is part of the CIEL Healthcare network whose majority shareholder is CIEL, a Mauritian diversified Investment Group. Royal Road Moka, Moka, Mauritius 605 1000 Corporate office\/ 601 2300 C-Care Darn\u00e9\/","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[18],"job-categories":[],"job-types":[12],"class_list":{"0":"post-24394","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-moka","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/24394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=24394"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=24394"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=24394"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=24394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}