The role involves identifying suspicious activity, managing duplicate and VIP accounts, supporting customer payment and KYC queries within SLAs, and collaborating closely with Customer Operations while ensuring compliance with responsible gambling and regulatory requirements.
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\n Job DescriptionReview new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.Chargeback defence, highlighting any observations made during this processPerform on-going due diligence review for customer card or personal details changesPrimary Manual Payments approvals for chaps & transfersManage duplicate accounts and ensure terms and conditions are adhered tooOmnichannel fraud screeningScreen and approve withdrawalsInitial review of missing payments queries, escalating when it\u2019s not user error\/ARN relatedAssisting with ad hoc fraud queries or department requirementsProviding responses to customers payment related\/KYC emails within the departments SLA\u2019sValidate customers (where required) by gathering all KYC documents and in line with proceduresWhitelisting devices and review of any linked accountsReviewing Iovation related user queries, email alerts and daily breaches on device countCompleting potential VIP account checks in line with the policyWork closely with Customer Operations providing support when needed through multiple channelsUphold Company\u2019s commitment to the protection of young and vulnerable people, in accordance with the company\u2019s responsible gambling policy and proceduresMonitor transactions and report any observations madeKeep up to date with fraud trends and patternsManage accounts\u2019 financial evolution and changes in patterns with the view of mitigating risks and improve potential valueConducting outbound callsQualificationsExperience within a customer service environment and\/or fraud analysisRelevant experience within an online environment either with an operator or payments company or other relevant companyExperience of working to strict fraud prevention related goals and objectivesExperience of working with other operational departmentsBasic Microsoft officeRelevant qualifications would be a distinct advantage\u00a0Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment \u2013 so you can #BeYourself\u00a0You\u2019ll get a competitive salary combined with some great benefits.\u00a0Wellbeing@Rank is important… From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we\u2019re here for you.\u00a0We\u2019ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.\u00a0Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.\u00a0From pensions to bonus schemes, and private medical insurance to life insurance \u2013 we’ve got you covered.\u00a0\u00a0*Our benefits vary by brand and\/or location. Please have a chat with your local Talent Acquisition specialist to find out what\u2019s in place in your location.\u00a0We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.#Interactive<\/p>\n
Level 7, Block B, Nexera Technology Park Tower, Cote D\u2019Or Technopole, Moka, Ebene, Mauritius<\/p>\n
Phone: 4021984<\/p>\n
Apply Via:<\/p>\n
recruit@rank.com<\/p>\n
<\/p>\n
<\/p>\n
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