Company: TRAX APPAREL GLOBAL LIMITED
Location: Cross River
Job Type: Full-time
Salary: NGN 200000
Apply Before: 2026-07-28
Job Description
Job Summary
The Customer Experience Associate is responsible for delivering exceptional customer service by managing customer inquiries, resolving complaints, processing orders, and ensuring a positive customer journey from initial contact to post-service follow-up.
Key Responsibilities
Respond promptly and professionally to customer inquiries across phone, email, WhatsApp, and social media.
Process customer orders, bookings, and service requests accurately.
Follow up on quotations, orders, payments, and deliveries to ensure customer satisfaction.
Resolve customer complaints efficiently and escalate complex issues where necessary.
Maintain accurate customer records and update the CRM or relevant databases.
Coordinate with Sales, Operations, Production, and Logistics to ensure seamless service delivery.
Conduct post-service follow-ups and gather customer feedback.
Support customer retention initiatives and identify opportunities to improve the customer experience.
Prepare periodic customer service reports and performance updates.
Perform other duties assigned by Management.
Qualifications & Experience
Bachelor’s degree or HND in Business Administration, Marketing, Mass Communication, or a related field.
1 – 2 years’ experience in customer service, customer relations, or a similar role.
Proficiency in Microsoft Office, Google Workspace, and CRM systems is an added advantage.
Key Competencies:
Excellent communication and interpersonal skills.
Strong customer service orientation.
Problem-solving and conflict resolution skills.
Attention to detail and accuracy.
Time management and ability to multitask.
Professionalism, empathy, and patience.
Ability to work under pressure and in a fast-paced environment.
How to Apply
Send application to people@traxapparel.fashion
Source: HotNigerianJobs