Company: Hope Payment Service Bank
Location: Lagos
Job Type: Full Time
Apply Before: 2026-07-24
Job Description
JOB PURPOSE:
The position reports Group Head, Payment Services and is responsible for the profitability and overall customer satisfaction for the Bank’s Payment Services/ Solution. The Head, Payment Services is responsible for all aspect of the Payment services Business and is therefore accountable for sourcing, collating and high-level evaluation of product concepts and requirements
To grow and acquire customer base merchant acquisition, microfinance banks, neo-banks, non-bank Financial Institutions, e-commerce and other commercial and corporate business base and grow transaction counts and volume from time to time.
Manage sales strategies and the various platforms used to conduct digital sales and increase market share from time to time.
JOB RESPONSIBILITIES:
Business and Financial Performance:
Merchant Services:
Income Generation and deposit mobilisation
Acquire and Manage Billers/Merchant On-boarding process. Identify and sign new partnerships.
Win new businesses from clients and manage relationship with clients to grow the existing business
Prompt deployment and proper maintenance of POS Terminals/Telephone POS and preparing monthly report showing the various income lines which is presented to management
Develop strategies and implement same to deepen product penetration and increase product market share in Nigeria
Find and assess business opportunities in assigned channels and market
Relationship team and merchant training on the use of electronic channels payment and collections
Analyze and guide sales network on quality leads generated per product across applicable market sectors
Establish and maintain excellent working relationship with support teams e.g. settlement team, Clearing, Information Technology etc.
Develop and deliver the marketing strategies and operational plan for achieving growth objectives for revenue and profit for the Acquiring Business
Develop a rapport with strategic/key clients, set targets for sales Network Team and provide support that will continually improve the business relationship.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Manage the relationship and performance of Third-Party Processors TPPs, Payment Terminal Service Providers PTSPs and other relevant vendors.
Perform industry analysis and research to identify business opportunities to grow the collections of Hope PS Bank.
Provide feedback from merchants and market feedback to meet market demands and generate product development ideas.
Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence.
Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc.
E-Commerce:
Develop and manage strategies to/and Acquire Merchants for the Banks e-commerce platforms and solutions
Develop innovative solutions and products tailored to specific needs of the markets
Manage existing relationship with clients to increase the share of wallets of the clients.
Carry out strategic online marketing plans of the bank
Manage the overall user experience including site navigation, content development and promotional campaigns
Create engaging content for a variety of mediums including web, social media and more
Ensuring an appropriate design, programming, and testing of the bank’s online based activities.
Analysis of the e-commerce related performance.
Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
Creating frameworks that transform our social media sites into highly profitable platforms.
Analyzing traffic to inform website maintenance and the effectiveness of Hope marketplace.
Process, Control and Operational Performance:
Utilize the internal control system in place to minimize operational losses and monitor its adequacy and effectiveness
Leadership:
Motivate and lead team to achieve consistent profitability in line with approved KPIs
Conduct regular people performance and productivity reviews
Build healthy talent pipeline
Strategically align with the bank’s execution plan for best-in-class digital solutions delivery
Relationship Management
Drive customer service excellence
Establish and sustain a customer-centric business culture, leveraging on technology
Ensure high customer satisfaction as measured and monitored through Customer feedback surveys
Governance
Awareness and understanding of the regulatory framework, in which the business operates, and the regulatory requirements and expectations relevant to this role
Responsible for delivering effective governance, capability to challenge stakeholders effectively; and willingness to work with any local regulators in an open and cooperative manner.
Others as maybe assigned.
EDUCATIONAL QUALIFICATIONS:
Minimum of first degree is required while master’s degree and professional qualification or accreditation is desirable
Functional knowledge of digital channels and emerging payments,
A sound analysis of current market/ competitive positioning
Strong interpersonal, influencing and communication skills.
SKILLS NECESSARY FOR JOB FUNCTION:
Good knowledge of MS Office.
Analytical Skills
Results-oriented/self-motivated
Goal seeker
Ability to multitask
Initiative/Creative
Detail oriented
Ability to identify and implement business projects
Excellent presentation skills
Good Communication skills – verbal and written
EXPERIENCE:
Minimum of 10 years post-graduation experience in Banking, Mobile Money, Aggregators, Telcos, FMCG, Micro Finance, Banking/Financial Services sectors.
How to Apply
Interested and qualified candidates should forward their CV to: recruitment@hopepsbank.com using the position as subject of email.
Build your CV for free. Download in different templates.
Apply Now
Source: MyJobMag