Company: Integrated Software Services Limited
Location: Lagos
Job Type: Full Time
Apply Before: 2026-08-31
Job Description
Role
We’re looking for an experienced Implementation & Support Officer to lead the deployment, configuration, and ongoing support of IntegraBanking for our financial institution clients — primarily microfinance banks and finance houses.
You’ll be the technical and functional bridge between ISSL’s engineering team and client operations staff, ensuring smooth go-lives and reliable day-to-day support.
Responsibilities
Lead end-to-end implementation of IntegraBanking at client sites: requirements gathering, system configuration, data migration, user training, and go-live support
Provide first- and second-line production support to existing bank/finance house clients, troubleshooting issues and coordinating with engineering for escalations
Configure core banking parameters chart of accounts, product setup, interest/charges rules, workflow approvals to match each client’s operational requirements
Support CBN regulatory compliance rollouts e.g., AML/CFT/CPF reporting features at client sites
Document implementation procedures, support tickets, and client-specific configurations
Act as a trusted technical point of contact for client operations and IT teams.
Requirements
1+ years’ experience implementing or supporting core banking for MFBs, or finance houses
Strong understanding of banking operations: loans, deposits, GL, regulatory reporting
Comfortable working directly with client staff — trainers, operations officers, IT departments
SQL literacy for troubleshooting and data queries
Familiarity with CBN regulatory requirements is a strong plus
Based in or willing to relocate to Lagos; willing to travel to client sites within Nigeria.
How to Apply
Interested and qualified candidates should send their CV to: hr@isslng.com using “Implementation & Support Officer — [Your Name]” as the subject of the email.
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Source: MyJobMag