Jobs in Nigeria

Tag: Jumia Nigeria

  • Warehouse Manager

    Company: Jumia Nigeria

    Location: Cross River

    Job Type: Full-time

    Apply Before: 2026-10-12

    Job Description

    Job Overview
    The Warehouse Manager owns end-to-end warehouse performance at Jumia’s fulfillment center, spanning inbound, inventory, and outbound operations, driving cost efficiency, team performance, and continuous process improvement.
    What You Will Be Doing
    Ensure compliance with inbound volume projections and schedules; liaise with commercial, vendor management, and finance teams on prioritization and reconciliation of items to be inbounded.
    Ensure quality checks and enforce proper packaging guidelines on all inbound items.
    Manage performance to ensure out-of-stock stays within monthly target; ensure regular cycle counts are carried out and reported.
    Continuously assess and manage storage capacity; improve picking efficiency through SKU storage standardization.
    Ensure all items from inbound, order processing, and aftersales are put away within defined SLAs.
    Organize offline sales for defective and damaged items; advise commercial teams on aged and slow-moving SKUs.
    Manage the outbound process, including pick, sort, pack, and ship of Jumia Express orders within SLA.
    Plan capacity in line with weekly volume projections; manage projection, utilization, and storage of packaging materials.
    Manage daily order transactions, ensuring smooth operations across inbound, inventory, order processing, and network teams.
    Drive performance management, including benchmarking with other countries, appraisals, and team coaching.
    Continuously find innovative ways to reduce costs across warehouse operations, including loss due to theft and damage.
    Conduct capacity planning, team allocation, and monitoring of tasks and duties.
    Conduct regular 5S audits/spot checks and provide clear feedback on findings.
    Escalate issues to senior management within an appropriate time frame and provide the head of fulfillment with end-of-day/shift handover information.
    What We Are Looking For
    Bachelor’s Degree in Business Administration, Logistics/Supply Chain, Economics, or Engineering; a relevant professional certification in Logistics or Supply Chain Management is an added advantage.
    Proven experience in FMCG, e-commerce, or warehouse management, including demonstrated experience managing warehouse operations at scale (multiple sub-teams: inbound, inventory, outbound, aftersales).
    Track record of managing warehouse P&L-adjacent metrics, including cost per unit, loss/write-off ratios, and operational budget adherence.
    Hands-on experience with Warehouse Management Systems (WMS) and inventory management software; advanced Excel skills including macros, pivot tables, and VLOOKUPs for reporting and analysis.
    Strong working knowledge of e-commerce fulfillment best practices, order lifecycle management, and customer/vendor SLA structures.
    Experience leading large, multi-shift warehouse teams, including hiring, training, performance management, and succession planning for team leads and supervisors.
    Demonstrated ability to design and enforce SOPs across multiple functional areas, with a track record of driving measurable efficiency or cost-reduction gains.
    Working knowledge of health, safety, and facility compliance standards relevant to warehouse operations.
    Strong analytical and problem-solving skills, with the ability to translate operational data into actionable decisions under time pressure.
    Excellent stakeholder management skills, with experience coordinating across commercial, finance, vendor management, and logistics/network teams.
    Resilient and adaptable, comfortable operating in a fast-paced, high-growth environment with frequently shifting priorities
    Must have NYSC certificate or possess a valid exemption letter.
    Candidate must be based in Abuja.

    How to Apply

    Click here to apply online

    Apply Now

    Source: HotNigerianJobs

  • Sorting Hub Team Lead

    Company: Jumia Nigeria

    Location: Abuja (FCT)

    Job Type: Full-time

    Apply Before: 2026-10-12

    Job Description

    Job Overview
    The Sorting Hub Team Lead supervises and leads a team of sorting hub operators at Jumia, ensuring efficient sorting, handling, and processing of incoming and outgoing shipments while driving productivity, quality compliance, and team performance within the hub.
    What You Will Be Doing
    Supervise and lead a team of sorting hub operators and senior operators, providing guidance, coaching, and support.
    Assign daily tasks and prioritize workload across the sorting hub team to meet operational targets and deadlines.
    Ensure timely scanning at every leg of the shipment journey, updating systems for accurate movement tracking.
    Drive same-day shipping targets for all Jumia Express shipments, with full adherence to cut-off times.
    Coordinate pickup cut-off times with 3PL and controlled fleet partners, and manage exception handling for delayed or mismatched shipments.
    Train, mentor, and performance-manage sorting hub operators, ensuring adherence to SOPs and safety protocols.
    Monitor sorting equipment and machinery, identifying maintenance needs and coordinating repairs or downtime mitigation.
    Conduct regular quality checks and inspections of sorted items to ensure compliance with customer specifications and regulatory requirements.
    Resolve escalated operational issues and customer or vendor inquiries related to sorting and handling processes.
    Maintain accurate records of sorting activities, including shipment volumes, processing times, and inventory levels.
    Collaborate with Logistics, Warehouse, Network, and Customer Service teams to coordinate inbound and outbound shipments and facilitate smooth handovers.
    Lead continuous improvement initiatives to optimize sorting processes, reduce errors, and improve overall efficiency.
    Conduct performance reviews and reporting for the sorting hub team, including benchmarking against other hubs.
    Promote a culture of safety, quality, and teamwork among sorting hub staff.
    What We Are Looking For
    Experience in sorting hub operations, logistics, or warehouse management, with demonstrated leadership and supervisory skills.
    Proven ability to operate and troubleshoot sorting equipment and machinery, including conveyors, scanners, and sorting systems.
    Strong organizational and problem-solving skills, with the ability to prioritize, make decisions, and resolve issues in a fast-paced environment.
    Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
    Proficiency in using technology tools and systems for tracking, monitoring, and reporting sorting activities.
    Knowledge of safety regulations and best practices in sorting hub operations.
    Ability to work independently with minimal supervision and manage a team effectively.
    Flexibility to work shifts, including evenings, weekends, and holidays.
    Must have NYSC certificate or possess a valid exemption letter.
    Candidate must be based in Abuja.

    How to Apply

    Click here to apply online

    Apply Now

    Source: HotNigerianJobs

  • Sorting Hub Senior Operator

    Company: Jumia Nigeria

    Location: Delta

    Job Type: Full-time

    Apply Before: 2026-10-12

    Job Description

    Job Overview
    The Sorting Hub Senior Operator supports daily sorting hub operations at Jumia, ensuring efficient sorting, handling, and processing of incoming and outgoing shipments while maintaining quality, safety, and SLA adherence.
    What You Will Be Doing
    Oversee operators within the sorting hub, ensuring efficient sorting, handling, and processing of shipments.
    Ensure timely scanning at every leg of the shipment journey, updating systems for accurate movement tracking.
    Support same-day shipping targets for all Jumia Express shipments.
    Coordinate with sorting hub staff to assign tasks, prioritize workload, and optimize workflow.
    Support coordination of pickup cut-off times with 3PL and controlled fleet partners.
    Train, mentor, and supervise sorting hub operators to ensure adherence to SOPs and safety protocols.
    Monitor sorting equipment and machinery, identifying maintenance needs and coordinating repairs.
    Conduct regular quality checks and inspections of sorted items.
    Support exception handling for mismatched or delayed shipments in transit.
    Resolve operational issues and address inquiries related to sorting and handling processes.
    Maintain accurate records of sorting activities, including shipment volumes and processing times.
    Collaborate with Logistics, Warehouse, and Customer Service to coordinate inbound and outbound shipments.
    Implement continuous improvement initiatives to optimize sorting processes.
    Promote a culture of safety, quality, and teamwork among sorting hub staff.
    What We Are Looking For
    Experience in sorting hub operations, logistics, or warehouse management, with demonstrated leadership skills.
    Proven ability to operate sorting equipment and machinery, including conveyors, scanners, and sorting systems.
    Strong organizational and problem-solving skills.
    Excellent communication and interpersonal skills.
    Proficiency in technology tools for tracking, monitoring, and reporting.
    Knowledge of safety regulations and best practices in sorting hub operations.
    Flexibility to work shifts, including evenings, weekends, and holidays.
    Must have NYSC certificate or possess a valid exemption letter
    Candidate must be based in Asba.

    How to Apply

    Click here to apply online

    Apply Now

    Source: HotNigerianJobs

  • Aftersales Team Lead

    Company: Jumia Nigeria

    Location: Abuja (FCT)

    Job Type: Full-time

    Apply Before: 2026-10-12

    Job Description

    Job Overview
    The Aftersales Team Lead is responsible for accurately processing customer returns by evaluating claims and product details, managing the flow of items to inventory, vendors, and customers.
    What You Will Be Doing
    Oversee the process of receiving and reconciliation of packages from the Network team.
    Ensure proper quality checks are done on each item to ascertain customer claims.
    Ensure all packages are processed on time.
    Prevent losses through continuous process monitoring and tracking of all items processed by aftersales.
    Manage the queue of items in transit to, and received at, aftersales.
    Drive performance management, including appraisals and training of the aftersales team on system improvements.
    Improve overall efficiency in aftersales by suggesting system improvements.
    Escalate issues to senior management within an appropriate time frame and provide the fulfilment manager with end-of-day/shift handover information.
    What We Are Looking For
    Bachelor’s Degree (Logistics, Supply Chain, or a good Degree).
    Proficient in Microsoft Office (Excel, PowerPoint, Word, Email, Internet, etc.).
    Proficient in Google Office Suite (Drive, Sheets, Docs, Gmail, etc.).
    Proven experience in FMCG, warehouse management, or order management experience.
    Experience with quality assessment and control management.
    Experience managing an aftersales process in FMCG or e-commerce is an added advantage.
    Performance-driven, able to handle pressure and meet strict deadlines.
    Attention to detail and high level of accuracy and precision.
    Self-organization, coordination, prioritization, follow-up, and problem-solving skills.
    Excellent written and verbal communication skills.
    Strong interpersonal skills and the ability to motivate staff.
    Willingness to work overtime from time to time as mutually agreed.
    Must have NYSC certificate or possess a valid exemption letter.
    Candidate must be based in Abuja.

    How to Apply

    Click here to apply online

    Apply Now

    Source: HotNigerianJobs