Jobs in Nigeria

Tag: Prestigious Consulting Group

  • Customer Service Supervisor

    Company: Prestigious Consulting Group

    Location: Lagos

    Job Type: Full Time

    Apply Before: 2026-09-01

    Job Description

    Job Summary
    We are looking for a highly experienced, customer-focused, and professionally grounded Customer Service Supervisor with a strong background in electronics showrooms, consumer electronics retail, home appliances, or major brands such as LG, Samsung, Hisense, or similar electronics environments.
    The successful candidate will be responsible for supervising the customer service function across all branches, managing customer complaints and after-sales processes, supporting branch teams, and ensuring that every customer interaction reflects the professionalism and service standards expected of a leading electronics retail business.
    This role requires someone who has hands-on experience attending to customer queries in an electronics retail environment, understands warranty and after-sales processes, and can effectively coordinate customer service operations across multiple locations.
    Key Responsibilities
    Customer Service Operations:
    Supervise and coordinate customer service activities across all branches.
    Ensure consistent customer service standards and professional communication across all locations.
    Monitor customer interactions, complaints, enquiries, and service requests to ensure timely resolution.
    Develop and implement customer service procedures, escalation processes, and service standards.
    Complaint Resolution & After-Sales Support:
    Handle escalated customer complaints involving electronics, appliances, warranty claims, deliveries, and after-sales issues.
    Liaise with manufacturers, suppliers, and service partners e.g., LG and other electronics brands to resolve customer concerns efficiently.
    Track unresolved cases and ensure customers receive regular updates until closure.
    Maintain accurate records of complaints, resolutions, warranty claims, and service activities.
    Multi-Branch Oversight:
    Provide oversight and support to customer service personnel across all branches.
    Conduct regular reviews of branch customer service performance.
    Identify recurring customer issues and recommend corrective actions.
    Ensure all branches follow the approved customer service and escalation procedures.
    Team Leadership & Training:
    Train branch staff on professional customer communication, complaint handling, product support, and service etiquette.
    Coach employees on managing difficult customers and maintaining professionalism under pressure.
    Monitor staff responsiveness, communication quality, and customer handling skills.
    Support performance improvement initiatives within the customer service unit.
    Customer Experience Improvement:
    Analyze customer feedback, reviews, and complaint trends to identify improvement opportunities.
    Work with operations and branch managers to improve the overall customer experience.
    Support initiatives aimed at increasing customer satisfaction, retention, and brand trust.
    Help strengthen the company’s online reputation through improved service delivery and customer follow-up.
    Reporting & Administration:
    Prepare weekly and monthly customer service reports for management.
    Track key customer service metrics, complaint resolution timelines, and branch performance.
    Maintain organized documentation of customer cases, escalations, and service outcomes.
    Provide management with insights on recurring operational or service-related issues affecting customers.
    Key Performance Indicators KPIs
    Customer satisfaction levels.
    Complaint resolution turnaround time.
    Number of unresolved escalations.
    Innovative and Creative
    Customer retention and repeat patronage.
    Branch customer service compliance.
    Quality of customer communication and follow-up.
    Online customer feedback and reputation trends.
    Requirements
    Education:
    Bachelor’s Degree or HND in Business Administration, Marketing, Customer Service Management, Mass Communication, or a related field.
    Experience:
    Candidates must have:
    Minimum of 3 years’ experience in customer service within an electronics showroom, consumer electronics retail store, home appliance company, LG showroom, or similar electronics environment.
    Proven experience handling customer complaints, warranty issues, and after-sales service processes.
    Experience supervising or coordinating customer service teams is highly preferred.
    Exposure to multi-branch or retail operations is an added advantage.
    Required Skills & Competencies:
    Excellent customer relationship management skills.
    Strong verbal and written communication skills.
    Professional phone, WhatsApp, email, and in-person communication etiquette.
    Strong complaint resolution and conflict management abilities.
    Ability to manage difficult customer situations calmly and professionally.
    Good understanding of electronics retail operations and after-sales processes.
    Strong organizational and reporting skills.
    Leadership and team coordination capability.
    Proficiency in Microsoft Office Excel, Word, and Outlook.
    What We’re Looking For
    The ideal candidate should:
    Have worked in an LG showroom, electronics showroom, electronics retail store, or home appliance company.
    Be confident communicating with customers professionally across phone, email, WhatsApp, and in-store channels.
    Understand warranty processes, product support, and after-sales customer expectations.
    Be capable of overseeing customer service operations across multiple branches.
    Have a strong service mindset and a track record of resolving customer issues effectively.
    Be proactive, organized, and able to drive accountability within the customer service team.
    Benefits
    Competitive salary N200,000 – N300,000 depending on experience.
    Opportunity to lead customer service operations across a growing multi-branch electronics business.
    Professional growth and leadership development opportunities.
    Supportive and performance-driven work environment.

    How to Apply

    Interested and qualified candidates should send their CV and to : hr@prestigiousconsultinggroup.ng using the job title e.g “Sales Executive” as the subject of the mail. Note : Only shortlisted candidates will be selected.
    Build your CV for free. Download in different templates.

    Apply Now

    Source: MyJobMag

  • General Manager – Electronics & Home Appliances

    Company: Prestigious Consulting Group

    Location: Lagos

    Job Type: Full Time

    Apply Before: 2026-09-01

    Job Description

    Job Summary
    We are seeking an experienced and results-driven General Manager to lead the operations and commercial performance of a fast-growing consumer electronics and home appliances retail business.
    The ideal candidate will have a proven track record of managing multiple retail branches, driving sales growth, improving operational efficiency, and building high-performing teams.
    This is a leadership role for someone who can hit the ground running and deliver measurable business results.
    Branches to Oversee:
    Lagos 3
    Abuja
    Warri
    Key Responsibilities
    Provide strategic leadership across all branches.
    Drive sales growth and improve business profitability.
    Oversee day-to-day retail operations and ensure operational excellence.
    Lead, coach, and manage Branch Managers and regional teams.
    Monitor branch performance and implement improvement strategies.
    Develop and execute business growth initiatives.
    Manage inventory, stock control, and loss prevention.
    Ensure excellent customer service across all locations.
    Prepare and present business performance reports.
    Develop and enforce operational policies and procedures.
    Recruit, develop, and retain high-performing employees.
    Ensure compliance with company policies and industry best practices.
    Qualifications & Experience
    Bachelor’s Degree in Business Administration, Marketing, Management, or a related field MBA is an added advantage.
    8–10 years’ experience in consumer electronics, home appliances, or retail operations.
    At least 5 years’ experience managing multiple retail branches or regional operations.
    Proven track record of increasing sales, profitability, and operational efficiency.
    Strong leadership, commercial, and financial management skills.
    Experience in inventory management and retail performance analysis.
    Excellent communication, problem-solving, and decision-making abilities.
    Proficient in Microsoft Office, particularly Excel and business reporting.

    How to Apply

    Interested and qualified candidates should send their CV and to : hr@prestigiousconsultinggroup.ng using the job title e.g “Sales Executive” as the subject of the mail. Note : Only shortlisted candidates will be selected.
    Build your CV for free. Download in different templates.

    Apply Now

    Source: MyJobMag

  • Senior Pharmaceutical Project Manager – Manufacturing and Commercialization

    Company: Prestigious Consulting Group

    Location: Lagos

    Job Type: Full Time

    Apply Before: 2026-09-01

    Job Description

    Job Summary
    We are seeking an experienced Pharmaceutical Project Manager to lead pharmaceutical manufacturing projects from concept to commercialization.
    The successful candidate will oversee project execution, manufacturing strategy, regulatory compliance, GMP remediation, contract manufacturing, and commercialization while working with regulators, manufacturers, investors, and technical partners.
    Key Responsibilities
    Lead pharmaceutical manufacturing projects from planning through commercialization.
    Develop project plans, timelines, budgets, and execution strategies.
    Coordinate manufacturing scale-up and operational readiness.
    Identify and manage contract manufacturing opportunities.
    Lead GMP gap assessments and remediation programmes.
    Coordinate NAFDAC registration, regulatory approvals, and support WHO GMP/WHO Prequalification initiatives where applicable.
    Prepare feasibility studies, business cases, and investment support documentation.
    Manage relationships with regulators, manufacturers, consultants, suppliers, and investors.
    Monitor industry trends and identify new pharmaceutical manufacturing opportunities.
    Ensure compliance with GMP and applicable pharmaceutical regulations.
    Key Performance Indicators KPIs
    Successful delivery of pharmaceutical projects.
    Completion of GMP remediation programmes.
    Progress of NAFDAC registrations and regulatory approvals.
    Execution of contract manufacturing partnerships.
    Commercial readiness of manufacturing projects.
    Quality of feasibility studies and investment support.
    Stakeholder satisfaction and project delivery.
    Requirements
    Bachelor’s Degree in Pharmacy, Pharmaceutical Sciences, Industrial Pharmacy, Pharmaceutical Technology, Biochemistry, Industrial Chemistry, or a related field.
    Minimum 6 years of experience in pharmaceutical manufacturing, operations, regulatory affairs, or pharmaceutical project management.
    Practical experience within a pharmaceutical manufacturing consulting company.
    Strong knowledge of GMP, NAFDAC regulatory processes, manufacturing operations, and commercialization.
    Experience with contract manufacturing, GMP remediation, and pharmaceutical product commercialization.
    PMP, PRINCE2, or similar project management certification is an added advantage.
    Excellent leadership, stakeholder management, communication, and project management skills.

    How to Apply

    Interested and qualified candidates should send their CV and to : hr@prestigiousconsultinggroup.ng using the job title e.g “Sales Executive” as the subject of the mail. Note : Only shortlisted candidates will be selected.
    Build your CV for free. Download in different templates.

    Apply Now

    Source: MyJobMag

  • Cosmetic Product Development & Business Manager

    Company: Prestigious Consulting Group

    Location: Lagos

    Job Type: Full Time

    Apply Before: 2026-09-01

    Job Description

    Job Summary
    We are seeking an experienced Cosmetic Product Development & Business Manager to lead the development and commercialization of cosmetic products from concept to market.
    The ideal candidate will combine cosmetic formulation expertise with strong project management, business strategy, and commercial acumen to develop innovative products, drive departmental growth, and identify new revenue opportunities.
    Key Responsibilities
    Lead cosmetic product development from formulation to commercial launch.
    Manage project timelines, budgets, and cross-functional teams.
    Conduct research on cosmetic trends, ingredients, and market opportunities.
    Ensure compliance with NAFDAC, GMP, and industry standards.
    Coordinate suppliers, manufacturers, and regulatory stakeholders.
    Support product pricing, commercialization, and go-to-market activities.
    Develop business strategies to grow the Cosmetics Department and identify new revenue-generating opportunities, including consulting, formulation services, contract manufacturing, product licensing, and strategic partnerships.
    Present project updates, business cases, and strategic recommendations to management.
    Requirements
    Bachelor’s Degree in Cosmetic Science, Chemistry, Biochemistry, Pharmacy, or a related field.
    5 – 6 years’ experience in cosmetic product development or manufacturing.
    Strong knowledge of cosmetic formulation, ingredient science, NAFDAC registration, and GMP.
    Proven experience managing products from concept to commercial launch.
    Strong business strategy, commercial planning, and revenue generation skills.
    Demonstrated ability to identify and develop new business opportunities beyond routine project execution.
    Cosmetics manufacturing experience is highly preferred.

    How to Apply

    Interested and qualified candidates should send their CV and to : hr@prestigiousconsultinggroup.ng using the job title e.g “Sales Executive” as the subject of the mail. Note : Only shortlisted candidates will be selected.
    Build your CV for free. Download in different templates.

    Apply Now

    Source: MyJobMag

  • Food Manufacturing Project Manager

    Company: Prestigious Consulting Group

    Location: Lagos

    Job Type: Full Time

    Apply Before: 2026-09-01

    Job Description

    Job Summary
    Prestigious Consulting Group is seeking an experienced Food Manufacturing Project Manager to lead food manufacturing and product development projects for clients across multiple industries.
    The successful candidate will manage projects from product concept through commercialization, ensuring regulatory compliance, manufacturing readiness, quality standards, and timely delivery while supporting business growth.
    Key Responsibilities
    Lead food manufacturing and product development projects from concept to market.
    Manage project timelines, budgets, deliverables, and client expectations.
    Coordinate product formulation, pilot production, scale-up, and commercialization.
    Ensure compliance with NAFDAC, GMP, HACCP, and other food safety standards.
    Work closely with manufacturing teams to improve production processes and product quality.
    Support proposal development, project scoping, and client engagement.
    Prepare project reports and provide regular updates to management.
    Requirements
    Bachelor’s Degree in Food Science, Food Technology,or a related field.
    4 – 6years’ experience in food manufacturing, product development, or food processing.
    Proven experience managing food products from concept to commercial production.
    Strong knowledge of NAFDAC registration, GMP, HACCP, and food manufacturing processes.
    Experience in FMCG or food manufacturing is highly preferred.
    Excellent project management, communication, and stakeholder management skills.
    Candidates must have hands-on experience working within a food manufacturing facility or food processing company.

    How to Apply

    Interested and qualified candidates should send their CV and to : hr@prestigiousconsultinggroup.ng using the job title e.g “Sales Executive” as the subject of the mail. Note : Only shortlisted candidates will be selected.
    Build your CV for free. Download in different templates.

    Apply Now

    Source: MyJobMag

  • Executive Assistant Intern

    Company: Prestigious Consulting Group

    Location: Ikoyi

    Job Type: Full Time

    Apply Before: 2026-08-20

    Job Description

    Job Description
    We are looking for an organized and proactive Executive / Personal Assistant to provide administrative and personal support to senior management.
    The ideal candidate will drive, manage schedules, coordinate meetings, handle correspondence, and ensure the smooth running of daily operations.
    Key Responsibilities
    Manage calendars, appointments, and travel arrangements.
    Prepare reports, presentations, and meeting minutes.
    Handle confidential documents and correspondence.
    Drive senior management staff
    Coordinate meetings and follow up on action points.
    Assist with office administration and daily operations.
    Run official errands when required.
    Requirements
    HND / B.Sc. in a relevant discipline.
    0 – 1 years’ experience in a similar role.
    Excellent communication and organizational skills.
    Proficiency in Microsoft Office.
    Must know how to drive and possess a valid driver’s license.
    Ability to multitask and maintain confidentiality.

    How to Apply

    Interested and qualified candidates should send their CV and Cover Letter to : hr@prestigiousconsultinggroup.ng using ” Executive/Personal Assistant” as the subject of the mail.
    Build your CV for free. Download in different templates.

    Apply Now

    Source: MyJobMag