Tag: Sixthlab Medical Nigeria Limited

  • Procurement, Inventory & Store Manager

    Company: Sixthlab Medical Nigeria Limited

    Location: Lagos

    Job Type: Full Time

    Apply Before: 2026-08-20

    Job Description

    Job Summary
    The Inventory & Store Manager is responsible for overseeing the efficient management of the company’s inventory, warehouse, and fixed assets.
    The role ensures the accurate receipt, storage, issuance, and distribution of medical equipment, reagents, consumables, spare parts, and other inventory items while maintaining optimal stock levels and minimizing losses.
    The successful candidate will work closely with Procurement, Sales, Finance, Biomedical Engineering, Logistics, and Customer Experience teams to ensure inventory availability, operational efficiency, and timely fulfilment of customer and internal requirements.
    The role is also responsible for maintaining accurate inventory records using Zoho Inventory/ERP and ensuring compliance with inventory control procedures.
    Key Responsibilities
    Inventory & Store Management:
    Manage the receipt, storage, issuance, and distribution of inventory items.
    Maintain accurate inventory records and ensure stock levels are sufficient to support business operations.
    Conduct periodic stock counts and reconcile inventory discrepancies.
    Monitor inventory movement and recommend replenishment to prevent stock-outs and overstocking.
    Ensure proper storage, labelling, and handling of medical equipment, reagents, consumables, and spare parts.
    Warehouse & Asset Management:
    Oversee the day-to-day operations of the warehouse and store.
    Maintain a clean, safe, and well-organized storage environment.
    Manage the company’s fixed asset register, including tagging, tracking, issuance, transfers, and disposal of company assets.
    Ensure proper custody and accountability of company assets.
    Inventory Control & Compliance:
    Implement and enforce inventory control policies and standard operating procedures.
    Minimize inventory losses, damages, expiries, and wastage.
    Support internal and external inventory audits.
    Ensure all inventory transactions are accurately documented and updated in the inventory management system.
    Cross-Functional Coordination:
    Work closely with Procurement to plan inventory replenishment.
    Coordinate with Sales, Customer Experience, Logistics, and Biomedical Engineering teams to ensure timely order fulfilment and service delivery.
    Support Finance with inventory valuation, reconciliation, and reporting.
    Reporting & Team Leadership:
    Prepare weekly and monthly inventory and stock movement reports.
    Monitor inventory performance and recommend process improvements.
    Supervise store personnel, allocate responsibilities, and ensure adherence to company procedures.
    Promote a culture of accountability, accuracy, and continuous improvement.
    Qualifications & Experience
    Education:
    Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, Purchasing & Supply, Warehouse Management, or a related discipline.
    Experience:
    Minimum of 4–6 years’ experience in inventory, warehouse, or store management.
    At least 2 years in a supervisory or managerial role.
    Experience in the medical, diagnostics, pharmaceutical, or healthcare industry is an added advantage.
    Skills & Competencies:
    Inventory and warehouse management
    Stock planning and inventory control
    Leadership and team management
    Strong analytical and problem-solving skills
    Attention to detail and accuracy
    Report writing and data analysis
    Proficiency in Microsoft Office Suite, Microsoft Excel, and Zoho Inventory/ERP systems
    Good communication and interpersonal skills.

    How to Apply

    Interested and qualified candidates should send their CV to: hrsixthlab@gmail.com using the job title as the subject of the email.
    Build your CV for free. Download in different templates.

    Apply Now

    Source: MyJobMag

  • Customer Experience Manager

    Company: Sixthlab Medical Nigeria Limited

    Location: Lagos

    Job Type: Full Time

    Apply Before: 2026-08-20

    Job Description

    Job Summary
    The Customer Experience Manager is responsible for overseeing and improving the end-to-end customer experience at Sixthlab Medical Nigeria Limited.
    The role ensures customers receive exceptional service from initial enquiry through product delivery, installation, after-sales support, and ongoing relationship management.
    The successful candidate will coordinate closely with the Sales, Biomedical Engineering, Logistics, Procurement, Finance, and HR teams to ensure timely service delivery, effective complaint resolution, customer retention, and continuous improvement of the customer journey.
    The role will also drive the effective use of Zoho CRM to ensure customer information, service activities, and follow-ups are accurately captured and managed.
    Key Responsibilities
    Customer Experience & Relationship Management:
    Manage and continuously improve the entire customer journey across all touchpoints.
    Develop and implement initiatives to improve customer satisfaction, loyalty, and retention.
    Build and maintain strong relationships with key customers and stakeholders.
    Conduct regular customer follow-ups and satisfaction surveys.
    Customer Service Operations:
    Ensure prompt and professional handling of customer enquiries, requests, and complaints.
    Establish service standards and monitor adherence to agreed response and resolution timelines.
    Coordinate customer onboarding, product orientation, and after-sales support activities.
    Ensure customers receive timely updates on deliveries, installations, preventive maintenance, and service requests.
    Complaint Resolution:
    Manage customer complaints through to resolution while ensuring excellent customer communication.
    Coordinate with relevant departments to resolve issues promptly.
    Identify recurring customer concerns and recommend process improvements to prevent recurrence.
    Cross-Functional Coordination:
    Work closely with Sales, Technical, Logistics, Procurement, and Finance teams to ensure seamless service delivery.
    Monitor outstanding customer issues and drive timely resolution.
    Support effective communication between internal teams and customers.
    CRM & Reporting:
    Manage the effective use of Zoho CRM for customer records, interactions, service requests, and follow-ups.
    Ensure customer information is accurate, complete, and up to date.
    Prepare weekly and monthly customer experience reports, highlighting trends, customer feedback, complaints, and improvement opportunities.
    Team Leadership:
    Supervise Customer Service personnel and provide coaching where required.
    Develop customer service procedures and standard operating processes.
    Promote a customer-first culture across the organization.
    Key Performance Indicators KPIs
    Customer Satisfaction Score CSAT
    Customer Retention Rate
    Complaint Resolution Time
    First Response Time to Customer Enquiries
    Customer Complaint Closure Rate
    CRM Data Accuracy and Compliance
    Customer Follow-up Completion Rate
    Service Delivery Turnaround Time
    Number of Customer Experience Improvement Initiatives Implemented
    Qualifications & Experience
    Education:
    Bachelor’s Degree in Business Administration, Marketing, Customer Service, Healthcare Administration, or a related discipline.
    Experience:
    Minimum of 4–6 years’ experience in Customer Service, Customer Experience, Customer Success, or Operations Management.
    At least 2 years in a supervisory or managerial role.
    Experience in the medical, healthcare, diagnostics, pharmaceutical, or related industry is an added advantage

    How to Apply

    Interested and qualified candidates should send their CV to: hrsixthlab@gmail.com using the job title as the subject of the email.
    Build your CV for free. Download in different templates.

    Apply Now

    Source: MyJobMag