{"id":1876,"date":"2026-07-18T08:16:56","date_gmt":"2026-07-18T08:16:56","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/nigeria\/uncategorized\/head-network-operations-service-delivery\/"},"modified":"2026-07-18T08:16:56","modified_gmt":"2026-07-18T08:16:56","slug":"head-network-operations-service-delivery","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/nigeria\/jobs\/lagos\/head-network-operations-service-delivery\/","title":{"rendered":"Head, Network Operations &#038; Service Delivery"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Head, Network Operations & Service Delivery\", \"description\": \"Job Summary\\nThe Head, Network Operations & Service Delivery is responsible for leading the operational management, service assurance and delivery governance of NTEL\u2019s technology infrastructure and customer services. The role provides leadership across Network Operations, Service Delivery, Operational Excellence and the Technology Mobilisation Office TMO, ensuring that network services remain reliable, customer-focused and operationally efficient. The position establishes operational governance, standard operating procedures, service management frameworks and operational readiness processes to support NTEL\u2019s technology transformation and commercial growth. The role serves as the operational authority within the Chief Technology & Innovation Office CTIO, ensuring seamless transition of projects into Business-as-Usual BAU operations while driving continuous improvement across technology operations\\nKey Responsibilities\\nNetwork Operations\\nLead the day-to-day operation of NTEL\u2019s technology infrastructure and Network Operations Centre NOC.\\nEnsure proactive monitoring of network performance, service availability and operational health.\\nManage Incident, Problem and Change Management processes.\\nCoordinate operational response during critical network events.\\nDrive operational efficiency through automation and continuous improvement.\\nEnsure operational readiness for new technologies and service launches.\\nService Assurance\\nLead end-to-end service assurance across all technology services.\\nMonitor service quality and customer experience.\\nCoordinate resolution of major incidents and customer-impacting issues.\\nEstablish service reporting dashboards and operational performance reviews.\\nEnsure compliance with agreed Service Level Agreements SLAs.\\nDelivery Governance\\nEstablish operational governance across network deployment and service delivery activities.\\nReview operational readiness for project implementation and customer acceptance.\\nParticipate in Change Advisory Boards CAB and operational governance forums.\\nEnsure compliance with operational standards, methodologies and quality processes.\\nCoordinate cross-functional operational planning across Engineering, Commercial and Enterprise teams.\\nOperational Excellence & Process Improvement\\nDevelop and maintain Standard Operating Procedures SOPs.\\nStandardise operational workflows across the Technology organisation.\\nDrive automation initiatives to improve operational efficiency.\\nLead continuous improvement programmes across Operations.\\nMonitor operational KPIs and implement improvement initiatives.\\nPromote operational best practices and governance.\\nTechnology Mobilisation Office TMO\\nEstablish and coordinate the Technology Mobilisation Office TMO.\\nCoordinate operational readiness for all technology programmes.\\nEnsure structured transition from project implementation into operational support.\\nCoordinate Go-Live readiness assessments.\\nTrack implementation milestones and operational dependencies.\\nFacilitate cross-functional programme governance and executive reporting.\\nStrategic Programme Support Provide operational leadership for:\\nNational Roaming Programme\\nProject NOVA\\nAir Fiber Expansion\\nEnterprise Connectivity Services\\nDigital Services\\nFuture Technology Deployments\\nResponsibilities include:\\nOperational readiness Service acceptance\\nOperational risk assessment\\nGo-Live planning\\nService transition\\nPost Go-Live support\\nCustomer Experience & Service Quality\\nMonitor customer-impacting operational performance.\\nDrive initiatives to improve service quality and customer satisfaction.\\nAnalyse operational trends and recommend corrective actions.\\nEnsure operational decisions support customer experience objectives.\\nVendor & Service Partner Management\\nManage operational relationships with managed service providers and technology vendors.\\nMonitor vendor performance against agreed SLAs and KPIs.\\nCoordinate operational escalations with external partners.\\nSupport operational acceptance of vendor deliverables.\\nEnsure vendor compliance with operational standards.\\nTeam Leadership\\nLead and develop Operations, Service Assurance and TMO teams.\\nBuild a culture of operational discipline, accountability and customer focus.\\nDevelop technical capability and succession plans.\\nPromote continuous learning and operational excellence.\\nFoster collaboration across Engineering, IT, Commercial and Enterprise teams.\\nRequirements\\nBachelor\u2019s Degree in Electrical\/Electronics Engineering, Telecommunications Engineering, Computer Science or a related discipline.\\nMaster\u2019s Degree is an added advantage.\\nMinimum of 8\u201310 years\u2019 experience in telecommunications operations, network rollout or managed services.\\nMinimum of 3 years in a technical operations, service delivery or network implementation leadership role.\\nDemonstrated experience managing multi-vendor telecommunications environments.\\nExperience establishing operational governance, delivery processes and service management frameworks.\\nStrong understanding of mobile, fixed and\", \"datePosted\": \"2026-07-16\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Ntel Nigeria\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Lagos\", \"addressCountry\": \"NG\"}}, \"directApply\": true, \"validThrough\": \"2026-07-30T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Ntel Nigeria<\/p>\n<p><strong>Location:<\/strong> Lagos<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-30<\/p>\n<h3>Job Description<\/h3>\n<p>Job Summary<br \/>The Head, Network Operations &#038; Service Delivery is responsible for leading the operational management, service assurance and delivery governance of NTEL\u2019s technology infrastructure and customer services. The role provides leadership across Network Operations, Service Delivery, Operational Excellence and the Technology Mobilisation Office TMO, ensuring that network services remain reliable, customer-focused and operationally efficient. The position establishes operational governance, standard operating procedures, service management frameworks and operational readiness processes to support NTEL\u2019s technology transformation and commercial growth. The role serves as the operational authority within the Chief Technology &#038; Innovation Office CTIO, ensuring seamless transition of projects into Business-as-Usual BAU operations while driving continuous improvement across technology operations<br \/>Key Responsibilities<br \/>Network Operations<br \/>Lead the day-to-day operation of NTEL\u2019s technology infrastructure and Network Operations Centre NOC.<br \/>Ensure proactive monitoring of network performance, service availability and operational health.<br \/>Manage Incident, Problem and Change Management processes.<br \/>Coordinate operational response during critical network events.<br \/>Drive operational efficiency through automation and continuous improvement.<br \/>Ensure operational readiness for new technologies and service launches.<br \/>Service Assurance<br \/>Lead end-to-end service assurance across all technology services.<br \/>Monitor service quality and customer experience.<br \/>Coordinate resolution of major incidents and customer-impacting issues.<br \/>Establish service reporting dashboards and operational performance reviews.<br \/>Ensure compliance with agreed Service Level Agreements SLAs.<br \/>Delivery Governance<br \/>Establish operational governance across network deployment and service delivery activities.<br \/>Review operational readiness for project implementation and customer acceptance.<br \/>Participate in Change Advisory Boards CAB and operational governance forums.<br \/>Ensure compliance with operational standards, methodologies and quality processes.<br \/>Coordinate cross-functional operational planning across Engineering, Commercial and Enterprise teams.<br \/>Operational Excellence &#038; Process Improvement<br \/>Develop and maintain Standard Operating Procedures SOPs.<br \/>Standardise operational workflows across the Technology organisation.<br \/>Drive automation initiatives to improve operational efficiency.<br \/>Lead continuous improvement programmes across Operations.<br \/>Monitor operational KPIs and implement improvement initiatives.<br \/>Promote operational best practices and governance.<br \/>Technology Mobilisation Office TMO<br \/>Establish and coordinate the Technology Mobilisation Office TMO.<br \/>Coordinate operational readiness for all technology programmes.<br \/>Ensure structured transition from project implementation into operational support.<br \/>Coordinate Go-Live readiness assessments.<br \/>Track implementation milestones and operational dependencies.<br \/>Facilitate cross-functional programme governance and executive reporting.<br \/>Strategic Programme Support Provide operational leadership for:<br \/>National Roaming Programme<br \/>Project NOVA<br \/>Air Fiber Expansion<br \/>Enterprise Connectivity Services<br \/>Digital Services<br \/>Future Technology Deployments<br \/>Responsibilities include:<br \/>Operational readiness Service acceptance<br \/>Operational risk assessment<br \/>Go-Live planning<br \/>Service transition<br \/>Post Go-Live support<br \/>Customer Experience &#038; Service Quality<br \/>Monitor customer-impacting operational performance.<br \/>Drive initiatives to improve service quality and customer satisfaction.<br \/>Analyse operational trends and recommend corrective actions.<br \/>Ensure operational decisions support customer experience objectives.<br \/>Vendor &#038; Service Partner Management<br \/>Manage operational relationships with managed service providers and technology vendors.<br \/>Monitor vendor performance against agreed SLAs and KPIs.<br \/>Coordinate operational escalations with external partners.<br \/>Support operational acceptance of vendor deliverables.<br \/>Ensure vendor compliance with operational standards.<br \/>Team Leadership<br \/>Lead and develop Operations, Service Assurance and TMO teams.<br \/>Build a culture of operational discipline, accountability and customer focus.<br \/>Develop technical capability and succession plans.<br \/>Promote continuous learning and operational excellence.<br \/>Foster collaboration across Engineering, IT, Commercial and Enterprise teams.<br \/>Requirements<br \/>Bachelor\u2019s Degree in Electrical\/Electronics Engineering, Telecommunications Engineering, Computer Science or a related discipline.<br \/>Master\u2019s Degree is an added advantage.<br \/>Minimum of 8\u201310 years\u2019 experience in telecommunications operations, network rollout or managed services.<br \/>Minimum of 3 years in a technical operations, service delivery or network implementation leadership role.<br \/>Demonstrated experience managing multi-vendor telecommunications environments.<br \/>Experience establishing operational governance, delivery processes and service management frameworks.<br \/>Strong understanding of mobile, fixed and enterprise telecommunications operations.<\/p>\n<h3>How to Apply<\/h3>\n<p>Send your CV (pdf) to careers@ntel.com.ng<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"mailto:careers@ntel.com.ng\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-30 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Ntel Nigeria Location: Lagos Job Type: Full Time Apply Before: 2026-07-30 Job Description Job SummaryThe Head, Network Operations &#038; Service Delivery is responsible for leading the operational management, service assurance and delivery governance of NTEL\u2019s technology infrastructure and customer services. The role provides leadership across Network Operations, Service Delivery, Operational Excellence and the Technology [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,21],"tags":[51,18,17,715],"class_list":["post-1876","post","type-post","status-publish","format-standard","hentry","category-jobs","category-lagos","tag-full-time","tag-job-listing","tag-myjobmag","tag-ntel-nigeria"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/1876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/comments?post=1876"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/1876\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/media?parent=1876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/categories?post=1876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/tags?post=1876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}