{"id":1951,"date":"2026-07-18T08:50:38","date_gmt":"2026-07-18T08:50:38","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/nigeria\/uncategorized\/customer-experience-associate\/"},"modified":"2026-07-18T08:50:38","modified_gmt":"2026-07-18T08:50:38","slug":"customer-experience-associate","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/nigeria\/jobs\/cross-river\/customer-experience-associate\/","title":{"rendered":"Customer Experience Associate"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Experience Associate\", \"description\": \"Job Summary\\nThe Customer Experience Associate is responsible for delivering exceptional customer service by managing customer inquiries, resolving complaints, processing orders, and ensuring a positive customer journey from initial contact to post-service follow-up.\\nKey Responsibilities\\nRespond promptly and professionally to customer inquiries across phone, email, WhatsApp, and social media.\\nProcess customer orders, bookings, and service requests accurately.\\nFollow up on quotations, orders, payments, and deliveries to ensure customer satisfaction.\\nResolve customer complaints efficiently and escalate complex issues where necessary.\\nMaintain accurate customer records and update the CRM or relevant databases.\\nCoordinate with Sales, Operations, Production, and Logistics to ensure seamless service delivery.\\nConduct post-service follow-ups and gather customer feedback.\\nSupport customer retention initiatives and identify opportunities to improve the customer experience.\\nPrepare periodic customer service reports and performance updates.\\nPerform other duties assigned by Management.\\nQualifications & Experience\\nBachelor's degree or HND in Business Administration, Marketing, Mass Communication, or a related field.\\n1 \u2013 2 years' experience in customer service, customer relations, or a similar role.\\nProficiency in Microsoft Office, Google Workspace, and CRM systems is an added advantage.\\nKey Competencies:\\nExcellent communication and interpersonal skills.\\nStrong customer service orientation.\\nProblem-solving and conflict resolution skills.\\nAttention to detail and accuracy.\\nTime management and ability to multitask.\\nProfessionalism, empathy, and patience.\\nAbility to work under pressure and in a fast-paced environment.\", \"datePosted\": \"2026-07-16\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"TRAX APPAREL GLOBAL LIMITED\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Cross River\", \"addressCountry\": \"NG\"}}, \"directApply\": true, \"validThrough\": \"2026-07-28T23:59:59\", \"employmentType\": \"FULL_TIME\", \"baseSalary\": {\"@type\": \"MonetaryAmount\", \"currency\": \"NGN\", \"value\": {\"@type\": \"QuantitativeValue\", \"value\": 200000.0, \"unitText\": \"MONTH\"}}}<\/script><\/p>\n<p><strong>Company:<\/strong> TRAX APPAREL GLOBAL LIMITED<\/p>\n<p><strong>Location:<\/strong> Cross River<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Salary:<\/strong> NGN 200000<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-28<\/p>\n<h3>Job Description<\/h3>\n<p>Job Summary<br \/>The Customer Experience Associate is responsible for delivering exceptional customer service by managing customer inquiries, resolving complaints, processing orders, and ensuring a positive customer journey from initial contact to post-service follow-up.<br \/>Key Responsibilities<br \/>Respond promptly and professionally to customer inquiries across phone, email, WhatsApp, and social media.<br \/>Process customer orders, bookings, and service requests accurately.<br \/>Follow up on quotations, orders, payments, and deliveries to ensure customer satisfaction.<br \/>Resolve customer complaints efficiently and escalate complex issues where necessary.<br \/>Maintain accurate customer records and update the CRM or relevant databases.<br \/>Coordinate with Sales, Operations, Production, and Logistics to ensure seamless service delivery.<br \/>Conduct post-service follow-ups and gather customer feedback.<br \/>Support customer retention initiatives and identify opportunities to improve the customer experience.<br \/>Prepare periodic customer service reports and performance updates.<br \/>Perform other duties assigned by Management.<br \/>Qualifications &#038; Experience<br \/>Bachelor&#8217;s degree or HND in Business Administration, Marketing, Mass Communication, or a related field.<br \/>1 \u2013 2 years&#8217; experience in customer service, customer relations, or a similar role.<br \/>Proficiency in Microsoft Office, Google Workspace, and CRM systems is an added advantage.<br \/>Key Competencies:<br \/>Excellent communication and interpersonal skills.<br \/>Strong customer service orientation.<br \/>Problem-solving and conflict resolution skills.<br \/>Attention to detail and accuracy.<br \/>Time management and ability to multitask.<br \/>Professionalism, empathy, and patience.<br \/>Ability to work under pressure and in a fast-paced environment.<\/p>\n<h3>How to Apply<\/h3>\n<p>Send application to people@traxapparel.fashion<\/p>\n<p><a href=\"mailto:people@traxapparel.fashion\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: HotNigerianJobs<\/small><\/p>\n<p><!-- job-expiry: 2026-07-28 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: TRAX APPAREL GLOBAL LIMITED Location: Cross River Job Type: Full-time Salary: NGN 200000 Apply Before: 2026-07-28 Job Description Job SummaryThe Customer Experience Associate is responsible for delivering exceptional customer service by managing customer inquiries, resolving complaints, processing orders, and ensuring a positive customer journey from initial contact to post-service follow-up.Key ResponsibilitiesRespond promptly and professionally [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[181,13],"tags":[228,230,18,741],"class_list":["post-1951","post","type-post","status-publish","format-standard","hentry","category-cross-river","category-jobs","tag-full-time-2","tag-hotnigerianjobs","tag-job-listing","tag-trax-apparel-global-limited"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/1951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/comments?post=1951"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/1951\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/media?parent=1951"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/categories?post=1951"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/tags?post=1951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}