{"id":2266,"date":"2026-07-21T15:16:19","date_gmt":"2026-07-21T15:16:19","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/nigeria\/uncategorized\/telesales-officer\/"},"modified":"2026-07-21T15:16:19","modified_gmt":"2026-07-21T15:16:19","slug":"telesales-officer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/nigeria\/jobs\/lagos\/telesales-officer\/","title":{"rendered":"Telesales Officer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Telesales Officer\", \"description\": \"Department\\nSales Department \/ Call Centre\\nReports To\\nTelesales Supervisor \/ Sales Manager\\nMain Objective\\nConvert sales leads into orders through telephone calls and WhatsApp follow-up\\nThis is a sales position, not a general customer-service role. The successful candidate will be responsible for individual sales and conversion targets.\\nKey Responsibilities\\nOutbound Sales Calls\\nCall potential customers from company-provided lead lists.\\nContact customers generated through advertising, social media, retail stores, exhibitions, referrals, and dealer channels.\\nIdentify customers\u2019 power problems, product requirements, budgets, and expected purchase timelines.\\nIntroduce BlueWave inverters, lithium batteries, portable power stations, and solar energy storage solutions.\\nProfessionally handle customer questions and objections.\\nCustomer Needs Assessment\\nDuring each call, the Telesales Officer should identify:\\nWhether the customer is a residential user, commercial customer, installer, or dealer.\\nWhether the customer currently uses grid power, a generator, solar power, or another energy source.\\nWhether the customer\u2019s main problem is power outages, high diesel costs, high electricity bills, or insufficient backup power.\\nWhether the customer requires equipment only, installation services, or an installment-payment plan.\\nThe customer\u2019s budget, decision-maker, location, and expected purchase date.\\nLead Conversion\\nFollow up consistently with interested customers.\\nSend product information, quotations, photos, videos, and payment details.\\nArrange customer visits to the office, showroom, or project site.\\nRefer engineering customers to the appropriate sales engineer for load assessment or site inspection.\\nEncourage customers to pay a deposit, down payment, or full payment.\\nFollow up with customers who have not purchased and record the reason for non-conversion.\\nMaintain a clear next action for every active customer.\\nWhatsApp Sales Follow-Up\\nSend approved product information and quotations through WhatsApp.\\nMaintain professional and organized customer communication.\\nFollow up according to the customer\u2019s buying stage.\\nShare approved promotional offers, financing information, and energy solutions.\\nAvoid excessive or unplanned messages that may disturb customers.\\nCustomer Data and CRM Management\\nRecord every customer call, requirement, objection, and follow-up action in the CRM system or approved company tracking sheet.\\nCorrectly classify each customer under the appropriate sales stage:\\nNew Lead \u2192 Contacted \u2192 Qualified Requirement \u2192 Quotation Sent \u2192 Appointment Booked \u2192 Awaiting Payment \u2192 Sold \u2192 Follow-Up Later \/ Invalid\\nEnsure customer records are complete, accurate, and traceable.\\nSubmit daily telesales reports.\\nProtect all company and customer information.\\nCustomer Retention and Repeat Sales\\nConduct customer satisfaction follow-up after purchase.\\nIdentify additional product, battery expansion, or upgrade requirements.\\nEncourage customer referrals and repeat purchases.\\nRefer technical complaints to the technical support or after-sales department.\\nFollow up to confirm that reported issues have been properly resolved.\\nQualifications and Requirements\\nMinimum Requirements\\nOND, HND, or Bachelor\u2019s degree.\\nPrevious experience in telesales, call-centre operations, customer service, or direct sales.\\nAbility to use telephone systems, WhatsApp, Excel, CRM software, and basic office applications.\\nClear, polite, confident, and persuasive communication skills.\\nAbility to work under sales targets, call-volume targets, and conversion-rate targets.\\nMust be available to work on-site in Lagos.\\nStrong customer follow-up and record-keeping ability.\\nPreferred Experience\\nCandidates with experience in any of the following industries will have an advantage:\\nSolar energy, inverters, lithium batteries, or energy storage\\nConsumer electronics, mobile phones, or home appliances\\nReal estate, insurance, financial services, or installment-payment businesses\\nE-commerce, call-centre sales, or fast-moving consumer goods\\nB2B dealer development or commercial project sales\\nRequired Personal Qualities\\nComfortable making frequent sales calls.\\nAble to remain confident after customer rejection.\\nAble to identify genuine purchasing interest quickly.\\nSkilled at asking relevant questions rather than only reading a sales script.\\nStrong follow-up discipline and closing mindset.\\nHonest, punctual, responsible, and target-driven.\\nAble to take ownership of assigned leads and sales results.\\nKey Performance Indicators\\nKPI\\nMinimum Standard\\nDaily outbound calls\\nAt least 80\\nDaily meaningful customer conversations\\nAt least 25\\nDaily new qualified leads\\nAt least 8\\nCustomer-record completion rate\\nAt least 95%\\nOn-time quotation follow-up rate\\nAt least 95%\\nQualified lead conversion rate\\nAt least 6%\\nCustomer appointments or visits\\nBased on monthly target\\nPersonal sales revenue\\nBased on monthly sales target\\nDefinition of a Meaningful Customer Conversation\\nThe following do not count as meaningful \", \"datePosted\": \"2026-07-20\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"BlueWave New Energy Technology Nigeria Company Limited\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Lagos\", \"addressCountry\": \"NG\"}}, \"directApply\": true, \"validThrough\": \"2026-08-03T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> BlueWave New Energy Technology Nigeria Company Limited<\/p>\n<p><strong>Location:<\/strong> Lagos<\/p>\n<p><strong>Job Type:<\/strong> Full Time , Onsite<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-03<\/p>\n<h3>Job Description<\/h3>\n<p>Department<br \/>Sales Department \/ Call Centre<br \/>Reports To<br \/>Telesales Supervisor \/ Sales Manager<br \/>Main Objective<br \/>Convert sales leads into orders through telephone calls and WhatsApp follow-up<br \/>This is a sales position, not a general customer-service role. The successful candidate will be responsible for individual sales and conversion targets.<br \/>Key Responsibilities<br \/>Outbound Sales Calls<br \/>Call potential customers from company-provided lead lists.<br \/>Contact customers generated through advertising, social media, retail stores, exhibitions, referrals, and dealer channels.<br \/>Identify customers\u2019 power problems, product requirements, budgets, and expected purchase timelines.<br \/>Introduce BlueWave inverters, lithium batteries, portable power stations, and solar energy storage solutions.<br \/>Professionally handle customer questions and objections.<br \/>Customer Needs Assessment<br \/>During each call, the Telesales Officer should identify:<br \/>Whether the customer is a residential user, commercial customer, installer, or dealer.<br \/>Whether the customer currently uses grid power, a generator, solar power, or another energy source.<br \/>Whether the customer\u2019s main problem is power outages, high diesel costs, high electricity bills, or insufficient backup power.<br \/>Whether the customer requires equipment only, installation services, or an installment-payment plan.<br \/>The customer\u2019s budget, decision-maker, location, and expected purchase date.<br \/>Lead Conversion<br \/>Follow up consistently with interested customers.<br \/>Send product information, quotations, photos, videos, and payment details.<br \/>Arrange customer visits to the office, showroom, or project site.<br \/>Refer engineering customers to the appropriate sales engineer for load assessment or site inspection.<br \/>Encourage customers to pay a deposit, down payment, or full payment.<br \/>Follow up with customers who have not purchased and record the reason for non-conversion.<br \/>Maintain a clear next action for every active customer.<br \/>WhatsApp Sales Follow-Up<br \/>Send approved product information and quotations through WhatsApp.<br \/>Maintain professional and organized customer communication.<br \/>Follow up according to the customer\u2019s buying stage.<br \/>Share approved promotional offers, financing information, and energy solutions.<br \/>Avoid excessive or unplanned messages that may disturb customers.<br \/>Customer Data and CRM Management<br \/>Record every customer call, requirement, objection, and follow-up action in the CRM system or approved company tracking sheet.<br \/>Correctly classify each customer under the appropriate sales stage:<br \/>New Lead \u2192 Contacted \u2192 Qualified Requirement \u2192 Quotation Sent \u2192 Appointment Booked \u2192 Awaiting Payment \u2192 Sold \u2192 Follow-Up Later \/ Invalid<br \/>Ensure customer records are complete, accurate, and traceable.<br \/>Submit daily telesales reports.<br \/>Protect all company and customer information.<br \/>Customer Retention and Repeat Sales<br \/>Conduct customer satisfaction follow-up after purchase.<br \/>Identify additional product, battery expansion, or upgrade requirements.<br \/>Encourage customer referrals and repeat purchases.<br \/>Refer technical complaints to the technical support or after-sales department.<br \/>Follow up to confirm that reported issues have been properly resolved.<br \/>Qualifications and Requirements<br \/>Minimum Requirements<br \/>OND, HND, or Bachelor\u2019s degree.<br \/>Previous experience in telesales, call-centre operations, customer service, or direct sales.<br \/>Ability to use telephone systems, WhatsApp, Excel, CRM software, and basic office applications.<br \/>Clear, polite, confident, and persuasive communication skills.<br \/>Ability to work under sales targets, call-volume targets, and conversion-rate targets.<br \/>Must be available to work on-site in Lagos.<br \/>Strong customer follow-up and record-keeping ability.<br \/>Preferred Experience<br \/>Candidates with experience in any of the following industries will have an advantage:<br \/>Solar energy, inverters, lithium batteries, or energy storage<br \/>Consumer electronics, mobile phones, or home appliances<br \/>Real estate, insurance, financial services, or installment-payment businesses<br \/>E-commerce, call-centre sales, or fast-moving consumer goods<br \/>B2B dealer development or commercial project sales<br \/>Required Personal Qualities<br \/>Comfortable making frequent sales calls.<br \/>Able to remain confident after customer rejection.<br \/>Able to identify genuine purchasing interest quickly.<br \/>Skilled at asking relevant questions rather than only reading a sales script.<br \/>Strong follow-up discipline and closing mindset.<br \/>Honest, punctual, responsible, and target-driven.<br \/>Able to take ownership of assigned leads and sales results.<br \/>Key Performance Indicators<br \/>KPI<br \/>Minimum Standard<br \/>Daily outbound calls<br \/>At least 80<br \/>Daily meaningful customer conversations<br \/>At least 25<br \/>Daily new qualified leads<br \/>At least 8<br \/>Customer-record completion rate<br \/>At least 95%<br \/>On-time quotation follow-up rate<br \/>At least 95%<br \/>Qualified lead conversion rate<br \/>At least 6%<br \/>Customer appointments or visits<br \/>Based on monthly target<br \/>Personal sales revenue<br \/>Based on monthly sales target<br \/>Definition of a Meaningful Customer Conversation<br \/>The following do not count as meaningful conversations:<br \/>The call was not answered.<br \/>The customer immediately ended the call.<br \/>The telephone number was incorrect.<br \/>The officer did not assess the customer\u2019s needs.<br \/>No next follow-up action was agreed or recorded.<br \/>A meaningful customer conversation must include:<br \/>Confirmation of the customer\u2019s identity.<br \/>Identification of the customer\u2019s basic requirement.<br \/>Assessment of the customer\u2019s level of interest.<br \/>Agreement on the next action.<br \/>Complete recording of the conversation.<br \/>Compensation and Career Development<br \/>BlueWave offers:<br \/>Basic salary<br \/>Sales commission<br \/>Monthly performance incentives<br \/>Product and sales training<br \/>Career-development opportunities<br \/>Career Path<br \/>Telesales Officer \u2192 Senior Telesales Officer \u2192 Telesales Team Leader \u2192 Telesales Supervisor \u2192 Call Centre Manager<br \/>Employment and Compliance Requirements<br \/>Customer information must be treated as confidential.<br \/>Company leads must not be transferred, deleted, copied, or used for personal business.<br \/>Employees must not offer unauthorized prices, discounts, credit terms, or commitments.<br \/>False call records, fake customer leads, and false sales reports are prohibited.<br \/>All customer communication and follow-up activity must be recorded.<br \/>Employees must comply with company sales procedures, pricing policies, and reporting requirements.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified candidates should forward the below\u00a0to: hr@bluewave.top using the position as subject of email. Applicants should submit: Updated CV Current residential address Details of telesales or relevant sales experience Products previously sold and personal sales achievements Earliest available starting date<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"mailto:hr@bluewave.top\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-03 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: BlueWave New Energy Technology Nigeria Company Limited Location: Lagos Job Type: Full Time , Onsite Apply Before: 2026-08-03 Job Description DepartmentSales Department \/ Call CentreReports ToTelesales Supervisor \/ Sales ManagerMain ObjectiveConvert sales leads into orders through telephone calls and WhatsApp follow-upThis is a sales position, not a general customer-service role. The successful candidate will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,21],"tags":[804,15,18,17],"class_list":["post-2266","post","type-post","status-publish","format-standard","hentry","category-jobs","category-lagos","tag-bluewave-new-energy-technology-nigeria-company-limited","tag-full-time-onsite","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/2266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/comments?post=2266"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/2266\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/media?parent=2266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/categories?post=2266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/tags?post=2266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}