{"id":2499,"date":"2026-07-21T17:01:24","date_gmt":"2026-07-21T17:01:24","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/nigeria\/uncategorized\/customer-relationship-manager-crm\/"},"modified":"2026-07-21T17:01:24","modified_gmt":"2026-07-21T17:01:24","slug":"customer-relationship-manager-crm","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/nigeria\/jobs\/abuja\/customer-relationship-manager-crm\/","title":{"rendered":"Customer Relationship Manager (CRM)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Relationship Manager (CRM)\", \"description\": \"Job Summary\\nThe Customer Relationship Manager CRM is responsible for developing and implementing customer engagement strategies that foster long-term client relationships, enhance customer satisfaction, and drive business growth.\\nThe role oversees the end-to-end customer journey, ensuring every interaction reflects the organization's commitment to excellence in service delivery.\\nWorking within the Spa, Beauty, Wellness, Cosmetics, and Personal Care industry, the CRM Manager is expected to create memorable customer experiences, increase customer retention, manage loyalty programs, resolve complaints efficiently, and leverage CRM technology to improve customer insights and business performance.\\nThe role collaborates closely with Marketing, Operations, Sales, and Spa teams to ensure consistent service standards while maximizing customer lifetime value and strengthening the company's reputation as a premium wellness brand.\\nKey Responsibilities\\nDevelop and implement customer relationship strategies aligned with the company's vision and growth objectives.\\nDesign customer journey maps to ensure seamless and memorable client experiences across all touchpoints.\\nEstablish service excellence standards that promote professionalism, empathy, and personalized care.\\nDevelop and manage customer loyalty and membership programmes.\\nIncrease customer retention through personalized engagement strategies.\\nMonitor repeat customer rates and implement initiatives to improve customer lifetime value.\\nEnsure complaints are resolved within agreed service level timelines.\\nMaintain comprehensive records of customer concerns and resolutions\\nCollaborate with Marketing to create personalized customer communications.\\nPromote wellness packages, beauty treatments, and product offerings through targeted engagement initiatives.\\nQualifications\\nInterested candidates should possess a Bachelor Degree, HND with 3 - 8 years of experience.\", \"datePosted\": \"2026-07-20\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Universal Human Resource Consult\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Abuja\", \"addressCountry\": \"NG\"}}, \"directApply\": true, \"validThrough\": \"2026-08-03T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Universal Human Resource Consult<\/p>\n<p><strong>Location:<\/strong> Abuja<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-03<\/p>\n<h3>Job Description<\/h3>\n<p>Job Summary<br \/>The Customer Relationship Manager CRM is responsible for developing and implementing customer engagement strategies that foster long-term client relationships, enhance customer satisfaction, and drive business growth.<br \/>The role oversees the end-to-end customer journey, ensuring every interaction reflects the organization&#8217;s commitment to excellence in service delivery.<br \/>Working within the Spa, Beauty, Wellness, Cosmetics, and Personal Care industry, the CRM Manager is expected to create memorable customer experiences, increase customer retention, manage loyalty programs, resolve complaints efficiently, and leverage CRM technology to improve customer insights and business performance.<br \/>The role collaborates closely with Marketing, Operations, Sales, and Spa teams to ensure consistent service standards while maximizing customer lifetime value and strengthening the company&#8217;s reputation as a premium wellness brand.<br \/>Key Responsibilities<br \/>Develop and implement customer relationship strategies aligned with the company&#8217;s vision and growth objectives.<br \/>Design customer journey maps to ensure seamless and memorable client experiences across all touchpoints.<br \/>Establish service excellence standards that promote professionalism, empathy, and personalized care.<br \/>Develop and manage customer loyalty and membership programmes.<br \/>Increase customer retention through personalized engagement strategies.<br \/>Monitor repeat customer rates and implement initiatives to improve customer lifetime value.<br \/>Ensure complaints are resolved within agreed service level timelines.<br \/>Maintain comprehensive records of customer concerns and resolutions<br \/>Collaborate with Marketing to create personalized customer communications.<br \/>Promote wellness packages, beauty treatments, and product offerings through targeted engagement initiatives.<br \/>Qualifications<br \/>Interested candidates should possess a Bachelor Degree, HND with 3 &#8211; 8 years of experience.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified candidates should send their CV in PDF format to:\u00a0u hrconsultlimited2019@gmail.com using the job title as the subject of the mail.<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"mailto:hrconsultlimited2019@gmail.com\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-03 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Universal Human Resource Consult Location: Abuja Job Type: Full Time Apply Before: 2026-08-03 Job Description Job SummaryThe Customer Relationship Manager CRM is responsible for developing and implementing customer engagement strategies that foster long-term client relationships, enhance customer satisfaction, and drive business growth.The role oversees the end-to-end customer journey, ensuring every interaction reflects the organization&#8217;s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19,13],"tags":[51,18,17,427],"class_list":["post-2499","post","type-post","status-publish","format-standard","hentry","category-abuja","category-jobs","tag-full-time","tag-job-listing","tag-myjobmag","tag-universal-human-resource-consult"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/2499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/comments?post=2499"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/2499\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/media?parent=2499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/categories?post=2499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/tags?post=2499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}