{"id":2609,"date":"2026-07-21T17:49:57","date_gmt":"2026-07-21T17:49:57","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/nigeria\/uncategorized\/customer-service-officer\/"},"modified":"2026-07-21T17:49:57","modified_gmt":"2026-07-21T17:49:57","slug":"customer-service-officer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/nigeria\/jobs\/lagos\/customer-service-officer\/","title":{"rendered":"Customer Service Officer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Service Officer\", \"description\": \"Job Description\\nThe Customer Service Officer is responsible for providing excellent support to customers, ensuring smooth communication between clients, riders, and the operations team.\\nThe officer handles inquiries, tracks deliveries, resolves complaints, and ensures customers receive timely updates on their shipments.\\nKey Responsibilities\\nRespond promptly to customer calls, WhatsApp messages, emails, and social media inquiries.\\nReceive and process delivery requests accurately.\\nTrack parcels and provide customers with real-time delivery updates.\\nCoordinate with dispatch riders to ensure timely pickups and deliveries.\\nResolve customer complaints professionally and escalate complex issues when necessary.\\nRecord customer complaints, feedback, and delivery issues.\\nConfirm successful deliveries and follow up on pending deliveries.\\nMaintain accurate customer records and delivery information.\\nEducate customers about the company's delivery services, pricing, and promotions.\\nWork closely with the operations and warehouse teams to ensure efficient service.\\nPrepare daily customer service reports and update management on recurring issues.\\nPromote a positive image of the company through courteous and professional communication.\\nRequirements\\nMinimum of SSCE, OND, HND, or Bachelor's Degree.\\nPrevious customer service experience is an advantage but not compulsory.\\nGood communication and interpersonal skills.\\nAbility to work under pressure and solve problems quickly.\\nBasic computer knowledge and familiarity with Microsoft Office.\\nAbility to use WhatsApp Business and other customer communication platforms.\\nGood organizational and time management skills.\\nFriendly, patient, honest, and professional attitude.\\nThe interested candidate must leave around Iyana Ipaja and its environment.\", \"datePosted\": \"2026-07-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"confidential\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Lagos\", \"addressCountry\": \"NG\"}}, \"directApply\": true, \"validThrough\": \"2026-07-30T23:59:59\", \"employmentType\": \"FULL_TIME\", \"baseSalary\": {\"@type\": \"MonetaryAmount\", \"currency\": \"NGN\", \"value\": {\"@type\": \"QuantitativeValue\", \"value\": 70000.0, \"unitText\": \"MONTH\"}}}<\/script><\/p>\n<p><strong>Company:<\/strong> confidential<\/p>\n<p><strong>Location:<\/strong> Lagos<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Salary:<\/strong> NGN 70000<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-30<\/p>\n<h3>Job Description<\/h3>\n<p>Job Description<br \/>The Customer Service Officer is responsible for providing excellent support to customers, ensuring smooth communication between clients, riders, and the operations team.<br \/>The officer handles inquiries, tracks deliveries, resolves complaints, and ensures customers receive timely updates on their shipments.<br \/>Key Responsibilities<br \/>Respond promptly to customer calls, WhatsApp messages, emails, and social media inquiries.<br \/>Receive and process delivery requests accurately.<br \/>Track parcels and provide customers with real-time delivery updates.<br \/>Coordinate with dispatch riders to ensure timely pickups and deliveries.<br \/>Resolve customer complaints professionally and escalate complex issues when necessary.<br \/>Record customer complaints, feedback, and delivery issues.<br \/>Confirm successful deliveries and follow up on pending deliveries.<br \/>Maintain accurate customer records and delivery information.<br \/>Educate customers about the company&#8217;s delivery services, pricing, and promotions.<br \/>Work closely with the operations and warehouse teams to ensure efficient service.<br \/>Prepare daily customer service reports and update management on recurring issues.<br \/>Promote a positive image of the company through courteous and professional communication.<br \/>Requirements<br \/>Minimum of SSCE, OND, HND, or Bachelor&#8217;s Degree.<br \/>Previous customer service experience is an advantage but not compulsory.<br \/>Good communication and interpersonal skills.<br \/>Ability to work under pressure and solve problems quickly.<br \/>Basic computer knowledge and familiarity with Microsoft Office.<br \/>Ability to use WhatsApp Business and other customer communication platforms.<br \/>Good organizational and time management skills.<br \/>Friendly, patient, honest, and professional attitude.<br \/>The interested candidate must leave around Iyana Ipaja and its environment.<\/p>\n<h3>How to Apply<\/h3>\n<p>nelsoncourierandtransport@gmail.com<\/p>\n<p><a href=\"mailto:nelsoncourierandtransport@gmail.com\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: HotNigerianJobs<\/small><\/p>\n<p><!-- job-expiry: 2026-07-30 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: confidential Location: Lagos Job Type: Full-time Salary: NGN 70000 Apply Before: 2026-07-30 Job Description Job DescriptionThe Customer Service Officer is responsible for providing excellent support to customers, ensuring smooth communication between clients, riders, and the operations team.The officer handles inquiries, tracks deliveries, resolves complaints, and ensures customers receive timely updates on their shipments.Key ResponsibilitiesRespond [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,21],"tags":[231,228,230,18],"class_list":["post-2609","post","type-post","status-publish","format-standard","hentry","category-jobs","category-lagos","tag-confidential","tag-full-time-2","tag-hotnigerianjobs","tag-job-listing"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/2609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/comments?post=2609"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/2609\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/media?parent=2609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/categories?post=2609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/tags?post=2609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}