{"id":3148,"date":"2026-07-29T09:51:41","date_gmt":"2026-07-29T09:51:41","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/nigeria\/uncategorized\/state-coordinator-pos\/"},"modified":"2026-07-29T09:51:41","modified_gmt":"2026-07-29T09:51:41","slug":"state-coordinator-pos","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/nigeria\/jobs\/enugu\/state-coordinator-pos\/","title":{"rendered":"State Coordinator (POS)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"State Coordinator (POS)\", \"description\": \"Key Responsibilities\\nOversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery\\nRecruit, onboard, and manage POS agents, merchants, and field officers across the state\\nMonitor daily POS transaction volumes, agent performance, uptime, and revenue growth\\nEnsure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)\\nManage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints\\nCollaborate with technical, support, and operations teams to resolve system issues and improve POS performance\\nDevelop and execute strategies to expand agent networks and increase market penetration within the state\\nConduct regular training and performance reviews for POS agents and field teams\\nAnalyze market trends, competitor activities, and customer feedback to identify growth opportunities\\nPrepare and submit periodic performance, risk, and operational reports to regional or national management\\nEnsure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team\\nEnforce fraud prevention measures and promptly report suspicious activities\\nRepresent the company in engagements with local partners, merchants, and government stakeholders when required\\nOperational Performance KPIs:\\nPOS terminal uptime percentage\\nNumber of active POS terminals vs. deployed terminals\\nTransaction success rate (%)\\nAverage transaction processing time\\nNumber of unresolved operational issues beyond SLA\\nAgent & Network Growth KPIs:\\nNumber of active POS agents in the state\\nNet new POS agent acquisitions per month\\nAgent activation rate after onboarding (%)\\nAgent retention rate\\nAgent productivity (average transactions per agent per day\/month)\\nRevenue & Volume KPIs:\\nTotal transaction volume (value and count)\\nRevenue generated from POS transactions\\nMonth-on-month transaction growth rate\\nAverage revenue per agent (ARPA)\\nContribution of the state to national POS revenue\\nCompliance & Risk KPIs:\\nKYC compliance rate among agents\\nNumber of regulatory or audit issues reported\\nFraud incidence rate and loss value\\nTimeliness of fraud reporting and resolution\\nSettlement accuracy rate\\nCustomer Experience KPIs:\\nNumber of customer complaints related to POS services\\nAverage complaint resolution time\\nCustomer satisfaction score (CSAT) or agent satisfaction score\\nPOS downtime incidents impacting\\nTeam & Execution KPIs:\\nField team productivity (visits, activations, trainings conducted)\\nTraining completion rate for agents and staff\\nExecution rate of state-level growth initiatives\\nTimeliness and accuracy of performance reporting\\nEducational Qualification and Skills\\nBachelor\u2019s Degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.\\nCommunication and interpersonal Skills, Analytical and Problem-Solving Skills,\\nTechnical and Operational Skills.\", \"datePosted\": \"2026-07-24\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Palmpay Limited\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Enugu\", \"addressCountry\": \"NG\"}}, \"directApply\": true, \"validThrough\": \"2026-09-23T23:59:59\", \"employmentType\": \"CONTRACTOR\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Palmpay Limited<\/p>\n<p><strong>Location:<\/strong> Enugu<\/p>\n<p><strong>Job Type:<\/strong> Contract<\/p>\n<p><strong>Apply Before:<\/strong> 2026-09-23<\/p>\n<h3>Job Description<\/h3>\n<p>Key Responsibilities<br \/>Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery<br \/>Recruit, onboard, and manage POS agents, merchants, and field officers across the state<br \/>Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth<br \/>Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)<br \/>Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints<br \/>Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance<br \/>Develop and execute strategies to expand agent networks and increase market penetration within the state<br \/>Conduct regular training and performance reviews for POS agents and field teams<br \/>Analyze market trends, competitor activities, and customer feedback to identify growth opportunities<br \/>Prepare and submit periodic performance, risk, and operational reports to regional or national management<br \/>Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team<br \/>Enforce fraud prevention measures and promptly report suspicious activities<br \/>Represent the company in engagements with local partners, merchants, and government stakeholders when required<br \/>Operational Performance KPIs:<br \/>POS terminal uptime percentage<br \/>Number of active POS terminals vs. deployed terminals<br \/>Transaction success rate (%)<br \/>Average transaction processing time<br \/>Number of unresolved operational issues beyond SLA<br \/>Agent &#038; Network Growth KPIs:<br \/>Number of active POS agents in the state<br \/>Net new POS agent acquisitions per month<br \/>Agent activation rate after onboarding (%)<br \/>Agent retention rate<br \/>Agent productivity (average transactions per agent per day\/month)<br \/>Revenue &#038; Volume KPIs:<br \/>Total transaction volume (value and count)<br \/>Revenue generated from POS transactions<br \/>Month-on-month transaction growth rate<br \/>Average revenue per agent (ARPA)<br \/>Contribution of the state to national POS revenue<br \/>Compliance &#038; Risk KPIs:<br \/>KYC compliance rate among agents<br \/>Number of regulatory or audit issues reported<br \/>Fraud incidence rate and loss value<br \/>Timeliness of fraud reporting and resolution<br \/>Settlement accuracy rate<br \/>Customer Experience KPIs:<br \/>Number of customer complaints related to POS services<br \/>Average complaint resolution time<br \/>Customer satisfaction score (CSAT) or agent satisfaction score<br \/>POS downtime incidents impacting<br \/>Team &#038; Execution KPIs:<br \/>Field team productivity (visits, activations, trainings conducted)<br \/>Training completion rate for agents and staff<br \/>Execution rate of state-level growth initiatives<br \/>Timeliness and accuracy of performance reporting<br \/>Educational Qualification and Skills<br \/>Bachelor\u2019s Degree in Business Administration, Banking &#038; Finance, Economics, Accounting, Marketing, or a related field.<br \/>Communication and interpersonal Skills, Analytical and Problem-Solving Skills,<br \/>Technical and Operational Skills.<\/p>\n<h3>How to Apply<\/h3>\n<p>Click here to apply online<\/p>\n<p><a href=\"https:\/\/palmpaylimited.applytojob.com\/apply\/Kp0EQjIRkO\/State-Coordinator-POS-\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: HotNigerianJobs<\/small><\/p>\n<p><!-- job-expiry: 2026-09-23 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Palmpay Limited Location: Enugu Job Type: Contract Apply Before: 2026-09-23 Job Description Key ResponsibilitiesOversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service deliveryRecruit, onboard, and manage POS agents, merchants, and field officers across the stateMonitor daily POS transaction volumes, agent performance, uptime, and revenue growthEnsure compliance with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37,13],"tags":[66,230,18,476],"class_list":["post-3148","post","type-post","status-publish","format-standard","hentry","category-enugu","category-jobs","tag-contract","tag-hotnigerianjobs","tag-job-listing","tag-palmpay-limited"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/3148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/comments?post=3148"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/3148\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/media?parent=3148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/categories?post=3148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/tags?post=3148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}