{"id":3682,"date":"2026-08-04T07:56:28","date_gmt":"2026-08-04T07:56:28","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/nigeria\/uncategorized\/team-lead-customer-relationship-management\/"},"modified":"2026-08-04T07:56:28","modified_gmt":"2026-08-04T07:56:28","slug":"team-lead-customer-relationship-management","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/nigeria\/jobs\/lagos\/team-lead-customer-relationship-management\/","title":{"rendered":"Team Lead, Customer Relationship Management"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Team Lead, Customer Relationship Management\", \"description\": \"Job Overview\\nTo provide strategic leadership and oversight for the Bank\u2019s Customer Relationship Management (CRM) platform and services, ensuring reliable delivery, optimal system utilization, and seamless integration with enterprise and digital banking systems to support customer engagement and business objectives.\\nKey Responsibilities\\nDefine and execute the bank\u2019s CRM strategy aligned with business, digital, and customer experience objectives\\nOwn and manage enterprise CRM platforms (e.g., Salesforce, Microsoft Dynamics, Oracle CRM, or equivalent)\\nDrive customer segmentation, lifecycle management, personalization, and targeted engagement strategies\\nPartner with Business, Marketing, Digital Channels, IT, and Data teams to deliver CRM-driven initiatives\\nOversee CRM integrations with core banking systems, digital channels, contact centers, and analytics platforms\\nEnsure CRM supports multi-channel customer engagement (branch, mobile, web, contact center, email, SMS)\\nLead CRM-driven campaign management, customer journeys, and performance tracking\\nGovern customer data usage in line with data privacy, regulatory (NDPR), and security requirements\\nMonitor CRM system performance, data quality, and adoption across the organization\\nProvide executive dashboards and reports on customer behavior, engagement, churn, and lifetime value\\nLead vendor management, CRM enhancements, upgrades, and roadmap planning\\nDrive continuous improvement, automation, and innovation within CRM processes\\nPerform other duties as assigned by Executive Management\\nRequirements\\nQualification & Experience:\\nMandatory:\\nBachelor\u2019s Degree in STEM, Computer Science, Information Systems, Engineering, Business Administration, or related discipline\\nMinimum of 8 years cognate experience in CRM, customer analytics, digital channels, or related roles\\nAt least 3 years in a leadership or senior management position\\nITIL Certification\\nDesirable:\\nExperience supporting large-scale or highly regulated financial institution\\nMaster\u2019s Degree in relevant field\\nOther relevant professional certifications and qualifications\\nRequired Knowledge, Skills and Abilities:\\nTechnical & Functional Skills:\\nIn-depth knowledge of CRM platforms and customer data architecture\\nStrong understanding of customer lifecycle management and analytics\\nExperience integrating CRM with enterprise and digital banking systems\\nKnowledge of data governance, privacy, and security frameworks\\nStrong reporting and dashboarding skills\\nSupervisory skills:\\nStrategic thinking and execution\\nTeam leadership and people management\\nStakeholder management and cross-functional collaboration\\nVendor and contract management\\nCoaching and performance management\\nGeneric Skills:\\nAnalytical and problem-solving skills\\nStrong decision-making capability\\nInitiative and ownership\\nExcellent written and verbal communication\\nOrganizational and coordination skills.\", \"datePosted\": \"2026-07-30\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"confidential\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Lagos\", \"addressCountry\": \"NG\"}}, \"directApply\": true, \"validThrough\": \"2026-09-29T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> confidential<\/p>\n<p><strong>Location:<\/strong> Lagos<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-09-29<\/p>\n<h3>Job Description<\/h3>\n<p>Job Overview<br \/>To provide strategic leadership and oversight for the Bank\u2019s Customer Relationship Management (CRM) platform and services, ensuring reliable delivery, optimal system utilization, and seamless integration with enterprise and digital banking systems to support customer engagement and business objectives.<br \/>Key Responsibilities<br \/>Define and execute the bank\u2019s CRM strategy aligned with business, digital, and customer experience objectives<br \/>Own and manage enterprise CRM platforms (e.g., Salesforce, Microsoft Dynamics, Oracle CRM, or equivalent)<br \/>Drive customer segmentation, lifecycle management, personalization, and targeted engagement strategies<br \/>Partner with Business, Marketing, Digital Channels, IT, and Data teams to deliver CRM-driven initiatives<br \/>Oversee CRM integrations with core banking systems, digital channels, contact centers, and analytics platforms<br \/>Ensure CRM supports multi-channel customer engagement (branch, mobile, web, contact center, email, SMS)<br \/>Lead CRM-driven campaign management, customer journeys, and performance tracking<br \/>Govern customer data usage in line with data privacy, regulatory (NDPR), and security requirements<br \/>Monitor CRM system performance, data quality, and adoption across the organization<br \/>Provide executive dashboards and reports on customer behavior, engagement, churn, and lifetime value<br \/>Lead vendor management, CRM enhancements, upgrades, and roadmap planning<br \/>Drive continuous improvement, automation, and innovation within CRM processes<br \/>Perform other duties as assigned by Executive Management<br \/>Requirements<br \/>Qualification &#038; Experience:<br \/>Mandatory:<br \/>Bachelor\u2019s Degree in STEM, Computer Science, Information Systems, Engineering, Business Administration, or related discipline<br \/>Minimum of 8 years cognate experience in CRM, customer analytics, digital channels, or related roles<br \/>At least 3 years in a leadership or senior management position<br \/>ITIL Certification<br \/>Desirable:<br \/>Experience supporting large-scale or highly regulated financial institution<br \/>Master\u2019s Degree in relevant field<br \/>Other relevant professional certifications and qualifications<br \/>Required Knowledge, Skills and Abilities:<br \/>Technical &#038; Functional Skills:<br \/>In-depth knowledge of CRM platforms and customer data architecture<br \/>Strong understanding of customer lifecycle management and analytics<br \/>Experience integrating CRM with enterprise and digital banking systems<br \/>Knowledge of data governance, privacy, and security frameworks<br \/>Strong reporting and dashboarding skills<br \/>Supervisory skills:<br \/>Strategic thinking and execution<br \/>Team leadership and people management<br \/>Stakeholder management and cross-functional collaboration<br \/>Vendor and contract management<br \/>Coaching and performance management<br \/>Generic Skills:<br \/>Analytical and problem-solving skills<br \/>Strong decision-making capability<br \/>Initiative and ownership<br \/>Excellent written and verbal communication<br \/>Organizational and coordination skills.<\/p>\n<h3>How to Apply<\/h3>\n<p>Click here to apply online<\/p>\n<p><a href=\"https:\/\/jobs.workable.com\/en\/view\/9UPofmbJoG7AvCBFy9EzNm\/team-lead%2C-customer-relationship-management-in-lagos-at-access-bank-plc?utm_medium=social_share&#038;utm_source=copy_link\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: HotNigerianJobs<\/small><\/p>\n<p><!-- job-expiry: 2026-09-29 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: confidential Location: Lagos Job Type: Full-time Apply Before: 2026-09-29 Job Description Job OverviewTo provide strategic leadership and oversight for the Bank\u2019s Customer Relationship Management (CRM) platform and services, ensuring reliable delivery, optimal system utilization, and seamless integration with enterprise and digital banking systems to support customer engagement and business objectives.Key ResponsibilitiesDefine and execute the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,21],"tags":[231,228,230,18],"class_list":["post-3682","post","type-post","status-publish","format-standard","hentry","category-jobs","category-lagos","tag-confidential","tag-full-time-2","tag-hotnigerianjobs","tag-job-listing"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/3682","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/comments?post=3682"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/3682\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/media?parent=3682"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/categories?post=3682"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/tags?post=3682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}