{"id":5493,"date":"2026-08-19T10:58:37","date_gmt":"2026-08-19T10:58:37","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/nigeria\/uncategorized\/customer-service-specialist\/"},"modified":"2026-08-19T10:58:37","modified_gmt":"2026-08-19T10:58:37","slug":"customer-service-specialist","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/nigeria\/jobs\/lagos\/customer-service-specialist\/","title":{"rendered":"Customer Service Specialist"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Service Specialist\", \"description\": \"Job Summary\\nThe Customer Service Specialist will support the Customer experience Manager in ensuring\u00a0operational excellence across the Customer Experience function. The role is responsible for\u00a0driving complaint resolution, coordinating customer follow-ups, monitoring daily customer\u00a0service activities, ensuring service quality, and supporting continuous improvement\u00a0initiatives.\\nThe Specialist will serve as the first level of operational oversight for the Customer Service\\nExecutives by monitoring performance, ensuring timely resolution of customer issues,\u00a0coordinating daily work schedules, and maintaining excellent service delivery standards.\\nThis role is dynamic, and responsibilities may be adjusted from time to time to meet\u00a0organizational needs.\\nComplaint Resolution & Customer Follow-up\\nTake ownership of escalated customer complaints from initiation to resolution.\\nCoordinate with Technical, Sales, Logistics, Finance, and other departments to\u00a0ensure timely resolution of customer issues.\\nMaintain an accurate complaint tracking system and monitor the status of all open\u00a0cases.\\nConduct regular follow-up with customers to provide updates and ensure complete\u00a0resolution.\\nEnsure all complaints are properly documented within the CRM.\\nIdentify recurring customer issues and recommend preventive actions.\\nPrepare weekly and monthly complaint resolution reports, including root cause\u00a0analysis and improvement recommendations.\\nEnsure service level agreements SLAs for complaint resolution are consistently\u00a0met.\\nCustomer Service Operations & Daily Monitoring\\nCoordinate daily customer service activities and allocate workloads among\\nCustomer Service Executives.\\nMonitor daily inbound and outbound call activities to ensure productivity targets\u00a0are achieved.\\nReview call queues, pending cases, overdue follow-ups, and unresolved tickets.\\nEnsure all customer interactions are properly logged in the CRM.\\nMonitor turnaround time for customer inquiries and complaint resolution.\\nEnsure daily operational reports are completed accurately and submitted on time.\\nEscalate operational bottlenecks affecting customer experience.\\nQuality Assurance & Performance Monitoring\\nMonitor customer calls, WhatsApp conversations, emails, and other communication\u00a0channels for quality assurance.\\nEvaluate customer interactions against established quality standards and SOPs.\\nProvide constructive coaching and feedback to Customer Service Executives.\\nIdentify training opportunities based on quality monitoring results.\\nTrack customer satisfaction trends and recommend service improvements.\\nEnsure consistent adherence to customer service policies and procedures.\\nCustomer Support Oversight\\nSupport Customer Service Executives in handling complex customer inquiries and\u00a0escalations.\\nAssist in resolving sensitive customer cases requiring managerial intervention.\\nEnsure customers receive timely, professional, and accurate responses across all\u00a0communication channels.\\nMaintain high customer satisfaction by ensuring prompt service delivery.\\nSupport walk-in customer engagements whenever necessary.\\nCustomer Verification & Order Quality Control\\nSupervise customer verification processes to ensure compliance with company\u00a0 policies.\\nReview customer information for completeness and accuracy before order approval.\\nEnsure verification calls are conducted according to approved scripts and standards.\\nMonitor verification turnaround times and recommend process improvements.\\nWork closely with Sales and Verification teams to resolve discrepancies.\\nReporting & Data Analysis\\nPrepare daily, weekly, and monthly customer service performance reports.\\nAnalyze customer complaints, response times, call volumes, and resolution trends.\\nGenerate insights and recommendations to improve operational efficiency.\\nTrack daily departmental KPIs.\\nProcess Improvement & Documentation\\nReview existing customer service processes and recommend improvements.\\nAssist in developing and updating SOPs, call scripts, knowledge base articles, and\u00a0 customer communication templates.\\nEnsure customer service documentation remains accurate and up to date.\\nParticipate in process automation and service improvement initiatives.\\nTeam Coordination & Collaboration\\nCoordinate daily customer service meetings and operational briefings.\\nSupport onboarding and coaching of new Customer Service Executives.\\nPromote collaboration between Customer Service, Technical Support, Sales,\u00a0Logistics, Finance, and Marketing teams.\\nEnsure smooth communication and handover of customer issues across\u00a0 departments.\\nCustomer Education & Experience Improvement\\nSupport customer education initiatives to reduce repeat inquiries and complaints.\\nEnsure customers receive clear guidance on product usage, maintenance, payment\u00a0 processes, and company policies.\\nMonitor customer feedback and recommend initiatives to improve the overall\u00a0 customer experience.\\nOther Responsibilities\\nAssist the Customer Service Manager with operational planning and departmental\u00a0 projects.\\nStan\", \"datePosted\": \"2026-08-18\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"BLUETTI\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Lagos\", \"addressCountry\": \"NG\"}}, \"directApply\": true, \"validThrough\": \"2026-09-01T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> BLUETTI<\/p>\n<p><strong>Location:<\/strong> Lagos<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-09-01<\/p>\n<h3>Job Description<\/h3>\n<p>Job Summary<br \/>The Customer Service Specialist will support the Customer experience Manager in ensuring\u00a0operational excellence across the Customer Experience function. The role is responsible for\u00a0driving complaint resolution, coordinating customer follow-ups, monitoring daily customer\u00a0service activities, ensuring service quality, and supporting continuous improvement\u00a0initiatives.<br \/>The Specialist will serve as the first level of operational oversight for the Customer Service<br \/>Executives by monitoring performance, ensuring timely resolution of customer issues,\u00a0coordinating daily work schedules, and maintaining excellent service delivery standards.<br \/>This role is dynamic, and responsibilities may be adjusted from time to time to meet\u00a0organizational needs.<br \/>Complaint Resolution &#038; Customer Follow-up<br \/>Take ownership of escalated customer complaints from initiation to resolution.<br \/>Coordinate with Technical, Sales, Logistics, Finance, and other departments to\u00a0ensure timely resolution of customer issues.<br \/>Maintain an accurate complaint tracking system and monitor the status of all open\u00a0cases.<br \/>Conduct regular follow-up with customers to provide updates and ensure complete\u00a0resolution.<br \/>Ensure all complaints are properly documented within the CRM.<br \/>Identify recurring customer issues and recommend preventive actions.<br \/>Prepare weekly and monthly complaint resolution reports, including root cause\u00a0analysis and improvement recommendations.<br \/>Ensure service level agreements SLAs for complaint resolution are consistently\u00a0met.<br \/>Customer Service Operations &#038; Daily Monitoring<br \/>Coordinate daily customer service activities and allocate workloads among<br \/>Customer Service Executives.<br \/>Monitor daily inbound and outbound call activities to ensure productivity targets\u00a0are achieved.<br \/>Review call queues, pending cases, overdue follow-ups, and unresolved tickets.<br \/>Ensure all customer interactions are properly logged in the CRM.<br \/>Monitor turnaround time for customer inquiries and complaint resolution.<br \/>Ensure daily operational reports are completed accurately and submitted on time.<br \/>Escalate operational bottlenecks affecting customer experience.<br \/>Quality Assurance &#038; Performance Monitoring<br \/>Monitor customer calls, WhatsApp conversations, emails, and other communication\u00a0channels for quality assurance.<br \/>Evaluate customer interactions against established quality standards and SOPs.<br \/>Provide constructive coaching and feedback to Customer Service Executives.<br \/>Identify training opportunities based on quality monitoring results.<br \/>Track customer satisfaction trends and recommend service improvements.<br \/>Ensure consistent adherence to customer service policies and procedures.<br \/>Customer Support Oversight<br \/>Support Customer Service Executives in handling complex customer inquiries and\u00a0escalations.<br \/>Assist in resolving sensitive customer cases requiring managerial intervention.<br \/>Ensure customers receive timely, professional, and accurate responses across all\u00a0communication channels.<br \/>Maintain high customer satisfaction by ensuring prompt service delivery.<br \/>Support walk-in customer engagements whenever necessary.<br \/>Customer Verification &#038; Order Quality Control<br \/>Supervise customer verification processes to ensure compliance with company\u00a0 policies.<br \/>Review customer information for completeness and accuracy before order approval.<br \/>Ensure verification calls are conducted according to approved scripts and standards.<br \/>Monitor verification turnaround times and recommend process improvements.<br \/>Work closely with Sales and Verification teams to resolve discrepancies.<br \/>Reporting &#038; Data Analysis<br \/>Prepare daily, weekly, and monthly customer service performance reports.<br \/>Analyze customer complaints, response times, call volumes, and resolution trends.<br \/>Generate insights and recommendations to improve operational efficiency.<br \/>Track daily departmental KPIs.<br \/>Process Improvement &#038; Documentation<br \/>Review existing customer service processes and recommend improvements.<br \/>Assist in developing and updating SOPs, call scripts, knowledge base articles, and\u00a0 customer communication templates.<br \/>Ensure customer service documentation remains accurate and up to date.<br \/>Participate in process automation and service improvement initiatives.<br \/>Team Coordination &#038; Collaboration<br \/>Coordinate daily customer service meetings and operational briefings.<br \/>Support onboarding and coaching of new Customer Service Executives.<br \/>Promote collaboration between Customer Service, Technical Support, Sales,\u00a0Logistics, Finance, and Marketing teams.<br \/>Ensure smooth communication and handover of customer issues across\u00a0 departments.<br \/>Customer Education &#038; Experience Improvement<br \/>Support customer education initiatives to reduce repeat inquiries and complaints.<br \/>Ensure customers receive clear guidance on product usage, maintenance, payment\u00a0 processes, and company policies.<br \/>Monitor customer feedback and recommend initiatives to improve the overall\u00a0 customer experience.<br \/>Other Responsibilities<br \/>Assist the Customer Service Manager with operational planning and departmental\u00a0 projects.<br \/>Stand in for the Customer Service Manager during short periods of absence when\u00a0 assigned.<br \/>Perform any other duties assigned by management to support business objectives.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified candidates should send their CV to recruitment_nigeria@bluetti.com using the job title as the subject of the mail.<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"mailto:recruitment_nigeria@bluetti.com\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-09-01 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: BLUETTI Location: Lagos Job Type: Full Time Apply Before: 2026-09-01 Job Description Job SummaryThe Customer Service Specialist will support the Customer experience Manager in ensuring\u00a0operational excellence across the Customer Experience function. The role is responsible for\u00a0driving complaint resolution, coordinating customer follow-ups, monitoring daily customer\u00a0service activities, ensuring service quality, and supporting continuous improvement\u00a0initiatives.The Specialist will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,21],"tags":[159,51,18,17],"class_list":["post-5493","post","type-post","status-publish","format-standard","hentry","category-jobs","category-lagos","tag-bluetti","tag-full-time","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/5493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/comments?post=5493"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/5493\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/media?parent=5493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/categories?post=5493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/tags?post=5493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}