{"id":5673,"date":"2026-08-19T12:54:01","date_gmt":"2026-08-19T12:54:01","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/nigeria\/uncategorized\/care-coordinator-call-agent\/"},"modified":"2026-08-19T12:54:01","modified_gmt":"2026-08-19T12:54:01","slug":"care-coordinator-call-agent","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/nigeria\/jobs\/yaba\/care-coordinator-call-agent\/","title":{"rendered":"Care Coordinator (Call Agent)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Care Coordinator (Call Agent)\", \"description\": \"Position Summary\\nCoordinate and implement medical case management to facilitate case closure. Review and analyze medical records and assess data to ensure appropriate case.\\nDuties and Responsibilities\\nObtains client information by answering incoming telephone calls and conducting outbound followup calls.\\nDetermine the reason of call and provide service accordingly or transfer call to the appropriate person.\\nUpdate our in-house database.\\nExplain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.\\nReport any problems to the account manager immediately to avoid service interruption and\/or roadblocks.\\nAdhere to quality standards and KPI\u2019s.\\nSupport team members with other required tasks.\\nMay provide pre-approved medical information or literature to customers based on the guidelines of the specific program.\\nInitiates clinical discussions with healthcare professionals per project guidelines\\nSupports patients through their treatment journey\\nDevelops and updates content in keeping with client requests and need\\nPerforms other duties as assigned\\nMinimum Requirements\\nEducation: Diploma\\nExperience\\n:\\nMinimum of 1 year of solid experience in the same field.\\nIdentify preferred requirements:\\nStrong written and oral communication skills.\\nCustomer service focus. \u2022 Critical thinking\\nAbility to work effectively through influence and collaboration.\\nGood judgment in managing and escalating client or project issues. Must be able to manage multiple projects and understand contact center processes.\\nExcellent interpersonal skills.\\nAbility to identify problems, take initiative, and be solution oriented.\\nPatient centric with ability to show empathy\\nSkills & Abilities:\\nKnowledgeable\\nDetail-oriented\\nOrganized\\nFlexible\\nEmpathetic\\nEffective communicator\", \"datePosted\": \"2026-08-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Health Connect 24x7\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Yaba\", \"addressCountry\": \"NG\"}}, \"directApply\": true, \"validThrough\": \"2026-08-31T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Health Connect 24&#215;7<\/p>\n<p><strong>Location:<\/strong> Yaba<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-31<\/p>\n<h3>Job Description<\/h3>\n<p>Position Summary<br \/>Coordinate and implement medical case management to facilitate case closure. Review and analyze medical records and assess data to ensure appropriate case.<br \/>Duties and Responsibilities<br \/>Obtains client information by answering incoming telephone calls and conducting outbound followup calls.<br \/>Determine the reason of call and provide service accordingly or transfer call to the appropriate person.<br \/>Update our in-house database.<br \/>Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.<br \/>Report any problems to the account manager immediately to avoid service interruption and\/or roadblocks.<br \/>Adhere to quality standards and KPI\u2019s.<br \/>Support team members with other required tasks.<br \/>May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.<br \/>Initiates clinical discussions with healthcare professionals per project guidelines<br \/>Supports patients through their treatment journey<br \/>Develops and updates content in keeping with client requests and need<br \/>Performs other duties as assigned<br \/>Minimum Requirements<br \/>Education: Diploma<br \/>Experience<br \/>:<br \/>Minimum of 1 year of solid experience in the same field.<br \/>Identify preferred requirements:<br \/>Strong written and oral communication skills.<br \/>Customer service focus. \u2022 Critical thinking<br \/>Ability to work effectively through influence and collaboration.<br \/>Good judgment in managing and escalating client or project issues. Must be able to manage multiple projects and understand contact center processes.<br \/>Excellent interpersonal skills.<br \/>Ability to identify problems, take initiative, and be solution oriented.<br \/>Patient centric with ability to show empathy<br \/>Skills &#038; Abilities:<br \/>Knowledgeable<br \/>Detail-oriented<br \/>Organized<br \/>Flexible<br \/>Empathetic<br \/>Effective communicator<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified candidates should send their resume to: jobs@healthconnect247.com or mbarisuka@healthconnect247.ng using the Job Title as the subject of the email.<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"mailto:jobs@healthconnect247.com\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-31 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Health Connect 24&#215;7 Location: Yaba Job Type: Full Time Apply Before: 2026-08-31 Job Description Position SummaryCoordinate and implement medical case management to facilitate case closure. Review and analyze medical records and assess data to ensure appropriate case.Duties and ResponsibilitiesObtains client information by answering incoming telephone calls and conducting outbound followup calls.Determine the reason of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,542],"tags":[51,543,18,17],"class_list":["post-5673","post","type-post","status-publish","format-standard","hentry","category-jobs","category-yaba","tag-full-time","tag-health-connect-24x7","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/5673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/comments?post=5673"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/posts\/5673\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/media?parent=5673"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/categories?post=5673"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/nigeria\/wp-json\/wp\/v2\/tags?post=5673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}