Arjo
Position Description:
The Bench Tech is required to support all IPC & PAC technical functions in the Gauteng region. This will include but not limited to Servicing, Fault-finding/troubleshooting & Repairs on all IPC & PAC systems. Maintaining strong customer relations is essential during service intervals and repairs conducted at customer facilities. A High efficiency is required in turnaround times and in completing services & repairs to improve on customer satisfaction and maximize customer retention.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below are representative of the knowledge, skill, and/or ability required.
Service & repair IPC & PAC equipment to full working capacity.
Schedule and attend onsite customer services and repairs
Fill in and complete job cards for any service repairs, warranties completed
Prepare and regularly track service intervals for IPC & PAC systems
Accurately diagnose and troubleshoot technical issues in a timeous manner.
Plan trips to outline areas to service equipment and attend to service related queries.
Maintain high levels of service and technical support to all customers
Fill out service certifications for equipment serviced
Ensure software calibrations are updated with latest versions
Maintain adequate stock control management for planned repairs and services.
Complete warranty repairs and provide inspection reports to QRC
Complete field actions or as required by the quality team
Maintain and follow up on warranty processors and procedures for all intended repairs.
Assist with queries at hospitals and customer sites.
Maintain good customer relationships
Complete daily activity & reports on a daily basis or as required by supervisor
Maintain company vehicle in good condition.
Keep records on vehicle mileage and route planners
Adhere to safety protocols and quality standards on all Arjo products.
Qualification (Knowledge, Skills and Abilities):
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Must be available to work night shift
Minimum of Grade 12 or equivalent.
Relevant tertiary qualification will be an advantage.
Strong electronic & technical mindset.
Basic computer literacy skills in MS Excel and Outlook.
Valid driver’s license (Code 08/EB)
Minimum experience in driving company vehicle of at least 2 years.
Ability to work independently. Excellent time management skills.
Excellent communication skills.
Understanding of Arjo products will be an advantage
Attention to detail.
Customer Service Orientated.
Organized.
Must be available to work overtime on adhoc basis
Must be available to travel nationally when needed or required.
Skills and Attributes
Energetic
Team worker & player
Excellent time management skills
Solid business acumen
Planning and prioritizing of tasks
Adhere to deadlines, policies & procedures
Punctual
Apply via company website ( ) or
jobs.arjo.com