Website Badger Holdings (Pty) Ltd
Badger Holdings is a specialised insurance and related services company. Founded in 1995, we currently employ over 700 staff members across South Africa and Australia and insure over 180 000 clients with premiums in excess of US$100 million. Through a unique blend of skills and expertise, Badg… read moreer Holdings has grown into a formidable force in the insurance landscape. We have been helping insurance and related companies to maximise their potential for almost two decades. Our success lies in establishing innovative insurance entities and partnering with great people who have excellent track records. We give them the means to grow sustainably into the future by providing expert assistance and advice on legal matters, training needs, marketing requirements and new product development. We believe that it is through partnership that companies will reach their full potential and achieve successful growth. That is why Badger Holdings embraces and encourages opportunities to establish firm, committed and longstanding business relationships. Our chairman often tells the story that inspired his vision for the group – about his friend who was about to crash in a glider plane. He prayed to be saved and felt a gentle wind lift the wings of the plane and gently help to land him. We see relationships and gentle landings in times of need as our offering.
Key Responsibilities
Conversational AI & Automation Development
Design and maintain scalable chatbots and AI workflow agents
Leverage NLP to drive natural, effective conversations
Build and iterate on AI solutions that automate internal processes
Integration & Operational Efficiency
Seamlessly connect AI tools with CRM platforms (e.g., HubSpot, Salesforce), messaging systems (e.g., WhatsApp via Infobip/Clickatell), and backend workflows
Enable automation across self-service portals, Microsoft Copilot, and internal ops systems
Innovation & Technical Support
Drive technical exploration of new AI applications
Provide AI integration support to teams across the business
Resolve system issues quickly and effectively
Collaboration & Stakeholder Engagement
Work closely with business units to define AI requirements
Translate technical insights for non-technical audiences
Facilitate adoption through workshops and training
Governance & Compliance
Ensure AI solutions comply with POPIA, GDPR, and internal standards
Conduct regular audits to maintain fairness, transparency, and performance
Training & Documentation
Produce clear technical and user-facing documentation
Lead internal sessions to enhance AI literacy and adoption
Ideal Candidate Profile
Requirements
Hands-on experience with production-level conversational AI and automation tools
Expert in NLP, Python, and frameworks like GPT APIs, Rasa, Microsoft Bot Framework, Dialogflow
Proven ability to integrate AI with messaging platforms, CRMs, and internal tools
Experience deploying to cloud platforms (Azure, AWS, GCP)
Familiar with APIs, MLOps, agile development, and backend integration
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