Website The National Student Financial Aid Scheme
The National Student Financial Aid Scheme (NSFAS) is a public entity report to the Department of Higher Education and Training. NSFAS provides academic bursaries to South African citizens plan to study at any of the 26 public universities and 50 public TVET colleges throughout the country.
RESPONSIBILITIES:
Policy, Systems and Procedure Implementation
Development, monitoring, and management of the NSFAS policy(ies), guidelines, and procedures across multiple operations department disciplines in line with the student-centric model.
Manage the processes of the applications and evaluations, appeals, disability, student account management and exceptions to maximise the student experience.
Manage the maximisation of student expectations with the NSFAS applications support programmes.
Manage the stakeholder challenges that emanate from the applications support value chain.
Manage and develop instruments to track the implementation of the ongoing applications support programmes.
Develop the overall student funding value chain and ensure our processes are student centric.
Core Strategic/Operations Objectives Implementation
Lead and manage the implementation of the applications support strategic plans.
Lead and manage the implementation of the key performance indicators (KPIs) and operational plans of the unit.
Lead and manage the maintenance of business processes and procedures that verifies data integrity across the subunits of applications support.
People Management & Ethical Leadership
Manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.
Delegate applications support programmes to relevant subunits for implementation.
Lead and manage the unit team to achieve the set and agreed programmes.
Direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
Lead and manage the individual performance contracting and review process for subunits.
Lead and manage all disciplinary matters of subunits related to performance and conduct issues.
Stakeholder Management & Relationships
Oversee the utilisation and implementation of the applications support policies, processes, efficiency channels and databases to resolve stakeholder queries and complaints.
Collaborate with internal stakeholders to enable the successful resolution of applications support programmes.
Manage and delegate the sharing of accurate and reliable data and information to ongoing student support units and institutions of higher learning for the smooth student experience.
Manage the publication and updating of the details of NSFAS application support.
Project Management & Leadership
Manage and supervise the projects to address identified needs as per the Applications support strategy.
Analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
Budget Optimisation
Forecast for unit core administration activities and projects.
Expenditure in line with core activities and projects
Manage payment of applications support service providers in line with institutions verified registration details.
Review and recommend the applications support payments and recover any overpayments
Compliance Monitoring and Evaluation
Lead and manage the plans and processes of verification, compliance, registration, and deregistration data to support the mandate of the student account management.
Lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures.
Analyse and improve the audit, risk, and compliance outlook.
Lead and manage the implementation audit plan.
Information and Knowledge Management
Collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information
Reporting and Accountability
Report on, on unit strategic KPIs progress; on the unit operational plan progress; on strategic stakeholders’ issues and interventions management; on internal and external audit and risk; and on any other work in the mandate of the ongoing student support unit.
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
NQF Level 8 qualification in Commerce, Legal, Business Administration, Information Systems, or related fields
10 Years’ experience in the general various operations units of which 5 should be at the senior management level.
Driver’s License
Advanced project management skill
Data Analysis
Presentation skills
Stakeholder Relations skills
Computer literacy – Intermediate MS Package Suite
Advanced Knowledge of the higher education sector
Working experience in application management programmes.
Preferred
NQF Level 9 qualification in Commerce, Legal, Business Administration, Information Systems, or related fields
15 Years’ experience in the general operations of which 10 should be at the management level in the higher education sector
go to method of application »
Apply via company website ( N / A ) or
www.nsfas.org.za