Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
Under general supervision, responsible for administration, maintenance and modification of Backup application and infrastructure. Operates closely with customer to determine requirements and resolve problems. Provides general technical consulting on backup systems to customers and field service engineers.
Key Deliverables / Primary Functions
Install, maintain, update, and administer Backup software.
Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance and resolve issues promptly.
System Administration of Windows / Linux / Backup Systems, Backup Appliances and Backup Storage.
Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
Provide On-Call support for backup job failures, user restore needs, and tape, tape drive and tape vaulting issues
Design moderately complex programs and program modifications from supplied specifications, using agreed standards and tools, to achieve a well-engineered result.
Document all work including test results in accordance with agreed standards, methods, and procedures in a clear and concise manner.
Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
Timeously responds to instructions or follows agreed plans to successfully install or remove software, using supplied installation instructions and tools in alignment with agreed standards, including where appropriate those for electrical work
Core Functional Skills & Capabilities
Troubleshooting
ICT Knowledge
Attention to detail
Infrastructure Technology
Problem solving
Core Behavioural Competencies
Job Match
Coping with pressures & setbacks
Delivering Results & Meeting customer expectations
Following instructions & procedures
Working with people
Deciding & Initiating Action
Minimum Qualifications
NQF 4: Grade 12, National Diploma
Additional Education -Preferred /Advantage
Experience
2 years’ System Engineering experience in ICT Backup Environment
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control: 0
Level of Engagement:Clients, senior level specialists
Special Requirements / Employment Condition
Ability to cope under pressure
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
Non-Billable
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