Website Oxford University Press Southern Africa
Knowledge and learning underpin the progress we make, as individuals and as a society. When we know more, we can solve new problems and explore fresh opportunities. Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding … read morethe frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential. Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.
Principal Accountabilities:
Customer Relations Management
Build trusted advisory relationships with digital product and platform customers and key stakeholders to fully understand the customer’s business strategy and success metrics.
Be an advocate for OUP digital product and platform customers to ensure they get the most value from our service and product usage.
Customer success journey mapping
Plan, manage and track the onboarding, adoption, support and retention processes for multiple digital products and platforms.
Monitor the digital customer journey through trials and sales and suggest continuous improvements.
Cross-functional engagement
Communicate with internal stakeholders, including Product, Sales, Marketing, and Customer Services to ensure a positive experience at all stages of the customer journey.
Collaborate with the Sales and Marketing teams to suggest opportunities and strategies to convert leads and retain, or cross-sell and up-sell digital products and platforms.
Sales technology tools administration
Assist the Sales team by helping with general Salesforce and other sales technology administration, including data analysis and reporting.
Training
Provide in-person, face-to-face and virtual training to the Sales team to use Salesforce and other sales technology effectively in line with specific requests and general business tasks
Strategy and problem solving
Drive continuous use of Salesforce and other sales technology in line with Sales’ best practice and processes.
Contribute to Salesforce and other sales technology future-facing changes and improvements.
E-vendor query support and management
Be the first point of contact for our e-vendor queries to manage requests internally and ensure that requests are actioned.
Requirements
Qualifications and Experience:
A bachelor’s degree or equivalent (NQF 7) in Education, Communication, Sales, Marketing or related fields with an interest in EdTech
Minimum of 2 years’ experience working with digital products and platforms, and related customer support. Experience working with digital educational resources advantageous.
Minimum of 2 years’ experience in managing customer relationships and CRM systems. Salesforce experience advantageous.
Minimum of 2 years’ experience in creating and managing digital customer success processes and resources
Proven experience in managing complex projects
Knowledge of the South African schools, HE & TVET markets advantageous
Apply via company website ( N / A ) or
oxford.mcidirecthire.com