Website Paracon
Paracon SA is the founding company of the Paracon group of companies which provides Information and Communication Technology (ICT) services and solutions to a wide range of local and international clients. Paracon’s core business is its Resourcing division which is the leading supplier of ICT reso… read moreurces in South Africa, providing skilled ICT candidates for both consulting and permanent positions. The company also offers a complementary set of services which supports its core business, including consulting, project management and professional services. With a head office in Johannesburg, Paracon also has offices in Cape Town and Pretoria and has a very strong brand in its specialised niche market. Started in 1995, Paracon has consistently been a dominant player in the ICT contracting and recruitment market. Paracon’s client base is represented principally by blue chip corporates and government. With loyal clients, contractors and employees, and a corporate focus on operational excellence, Paracon is led by an experienced management team. Paracon has a strong Balance Sheet and a sound financial track record. Our Mission •To attract and retain highly sought-after professionals who share the group’s commitment to providing superior service and excellent technology solutions. •To ensure that our clients realise their strategic objectives timeously with our extensive database of resources and a deep understanding of the industry. •To continually improve and evolve our services process. •To operate in a responsible manner to the broad environment and communities around us. Adcorp Office Park West Corner of William Nicol and Wedgewood link Bryanston 2194
We are looking for an experienced Application Support Specialist with strong expertise in STARLIMS (Laboratory Information Management System) to provide high-level application support, maintenance, and troubleshooting services. The ideal candidate will have a solid technical background and experience in system upgrades, configuration, and performance tuning within an enterprise environment.
Key Responsibilities:
Provide end-to-end support and maintenance for STARLIMS, ensuring high availability and optimal performance of the system.
Install, configure, and upgrade STARLIMS and related software components as required.
Respond to and resolve user support calls and incidents in a timely and effective manner.
Document system configurations, support procedures, and standards; ensure regular review and updates.
Prepare systems and documentation for internal and external audits; address and resolve audit findings.
Manage user access and application security including roles, privileges, and user provisioning.
Monitor application performance and perform tuning and optimization as needed.
Participate in planning, designing, and implementing system changes and enhancements.
Provide technical troubleshooting and consult with internal development teams and stakeholders.
Act as the technical liaison with vendors and manufacturers for advanced issue resolution.
Handle patch management, version control, and ensure systems remain up to date.
Support project delivery in alignment with scope, deadlines, and objectives.
Maintain a high level of availability for production support, including after-hours support when required.
Perform fault finding, root cause analysis, and proactive issue resolution.
Required Skills & Experience:
Minimum 5–6 years of experience in application support, with at least 3 years working specifically with STARLIMS.
Strong understanding of system installation, configuration, and upgrade processes.
Experience in user support, documentation, and compliance standards.
Proficient in application security, user role management, and privilege assignments.
Skilled in troubleshooting, root cause analysis, and performance tuning.
Experience with patch management, version control, and vendor engagement.
Solid communication skills and ability to work effectively in cross-functional teams.
Experience working in a regulated environment (e.g., healthcare, laboratory, pharma) is advantageous.
Willingness to provide 24×7 support as needed.
Preferred Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Certifications or training in STARLIMS or relevant LIMS platforms are a plus.
Knowledge of SQL, Windows Server, and system monitoring tools is beneficial.
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Apply via company website ( http://www.paracon.co.za ) or