Website Toyota
Since our establishment in 1961, Toyota has become as much a part of South African culture as the vibrant South Africans that drive our vehicles. With this in mind, we've shaped Toyota's culture around contributing positively to the country we love. Toyota South Africa is dedicated and committed to… read more supplying a range of vehicles, parts, accessories and services that meet the requirements of the South African and export markets that it services.
KEY PERFORMANCE AREAS:
Customer Relationship management (internal/external)
Manage efficient Service Parts supply to all Export Distributors
Ensure Service Parts Operations is compliant to Customs Requirements
Customer query resolution with a sense of urgency
Customer order management and order stabilisation
Improvement and adherence to TSAM customer supply related activities
Promote quality and safety in the work environment
Measurement and evaluation of key performance areas
Measurement on distributor orders to identify abnormalities
QUALIFICATIONS AND EXPERIENCE:
NQF Level 5 (240 credits on level 8 framework) – Supply Chain Management or International Trade (Import and export) or equivalent
Advantageous: NQF Level 6 and post graduate qualifications.
Minimum of 3 years customer facing working experience
Dealer network experience (Parts and service will be advantageous)
Understanding Export Business
Knowledge and Interpretation of Customs Act
Project Management
Excellent communication skills (verbal and written)
PC Literacy: MS office – intermediate to advanced level
SAP experience will be advantageous
Customer handling skills
COMPETENCIES:
Accurate information gathering and analysis
Awareness and commitment to our mission
Awareness of situations and decisiveness
Communication and sharing of mid-long-term plans
Establish framework and systems for organisational learning
Creation of Innovative Vision
Attention to detail
Apply via company website ( http://www.toyota.co.za ) or
jobs.toyota.co.za