Website MTN
MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi… read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a "bold, new Digital World”. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands
Responsibilities
The Senior Manager Strategy and Transformation PMO will be accountable to achieve the following objectives:
Develop and manage a comprehensive portfolio of initiatives and projects according to global best practices and industry standards.
Establish, maintain and ensure adherence to the PMO’s governance processes and best practices.
Identify, monitor and report key performance indicators.
Oversee the design and development of the transformation strategy and roadmap for successful execution.
Manage the planning and implementation of initiatives, including budgeting, resource management, scheduling and tracking.
Serve as mentor and coach to project teams for dispute resolution, decision making and both analytical and conceptual problem solving to unlock, unblock, and accelerate the delivery of projects.
Collaborate with stakeholders to ensure successful outcomes from projects, and manage timely escalations as needed
Understand risks associated with projects/programs, measure and review progress, and modify plans as needed.
Monitor overall progress and provide regular reports, with a continued focus on the critical path.
Make recommendations to improve processes and make necessary adjustments or changes to projects or programs.
Develop and maintain effective strategies to promote organizational objectives
Lead change management initiatives to ensure smooth transition across the organization
Develop and implement effective risk mitigation strategies
Collaborate closely with internal stakeholders to ensure goals are met with high quality standards
Design and execute project plans to meet strategic objectives
Manage project budgets to ensure best use of resources
Ensure compliance with relevant legal and regulatory standards
Identify opportunities for improvement in operations and procedures
Manage and develop teams:
Plan the project resources with the balance required to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise within the business.
Effectively allocate the scope of work between one’s self, external contractors and business line talent
Develop the program delivery, technical and soft skills of the program team members and one’s self
Build MTN’s overall program execution capability.
Contribute to the knowledge repository for cross functional and cross market knowledge share – compile and constantly refine the MTN delivery playbook.
Improve and standardize the quality and effectiveness of relevant key projects’ performance management processes.
Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks
Serve as a project management subject matter expert and share best practices learnt with other program leads and teams.
Build a culture and capability of continuous improvement in the Group Team and in the organisation more broadly.
Qualifications
Skills and Qualifications:
Bachelor’s degree in Business Administration or related field.
Postgraduate qualification
minimum 5 – 8 years’ experience in a senior project/program management role work experience in a global management consulting or multinational business environment
Proven ability to develop and manage budgets, programs and projects.
Knowledge of best practices in strategy, business transformation, and project management.
Ability to communicate and collaborate effectively with stakeholder groups.
Strong analytical skills to identify and assess risks and opportunities, and keen attention to detail.
Strong problem-solving and negotiation abilities.
Excellent technical writing, presentation and communication skills.
PMP certification is preferred
Competencies:
Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment
Leadership skills: Ability to get along with, listen to, speak to, and manage people’s expectations. Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders with or without formal reporting relationships
Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important.
Execution and Implementation Skills: Reliability, results-oriented, proven track record of delivery and can-do attitude
Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels. Developing strategies and producing error-free deliverables, shows that the Transformation office is thorough and recommendations are solid.
Prioritization management: Ability to make best out of the allocated time and resources
Skills:
Analytical and conceptual problem solving
Project/Programme Management
Performance Management (Revenue, and Cost)
Financial Analysis and Modelling
Business / Process Analysis
Internal and external Stakeholder/Relationship Management
Planning and Organizing
Group Strategy and Transformation Initiatives
Project Management of the transformation/operational programme initiatives related decisions as delegated by the Executive Group Transformation and / or the Group Transformation Board.
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