Website Capitec Bank
Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to trans… read moreact, save and access credit in realtime. We also believe in harnessing the power of technology to make each interaction easier and simpler. We do everything we can to ensure that our clients have access to transparent and affordable banking services. When you bank with us, there are no hidden costs. We’re committed to making sure that you have a clear understanding of exactly what you're paying for. Why shouldn’t you have access to your cash when and where you want it? Whether you prefer Remote Banking, ATM transacting, drawing cash from tills at your local supermarket or coming into one of our branches, the way you access you cash is entirely up to you.
About the Role
To have ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a ‘best in world’ product through the leadership of a dedicated team, with the dual focus of the platform ownership and, driving, planning and ensuring delivery.
To integrate and align the Product through guiding and coaching Product the team so that world class capabilities and services are developed according to the requirements of the Business Owner/s and organizational strategy and objectives.
Ownership in designing, developing, maintaining and scaling the best CRM (Salesforce) product. This entails accountability for strategic direction and product vision; optimization and scaling of capabilities; driving adoption of Salesforce as a strategic technology; optimizing the product by understanding the client needs (internal and external), the Capitec Client Service model, competitor and regulatory environment. Leading and coaching a team to enable the best client experience and Return on Investment.
Salesforce knowledge and experience is a must for this role.
Our Ideal Candidate
Minimum 5 years of Salesforce Financial Services Cloud experience at a senior management level
Experience of leading small to medium sized high performing teams
Experience of agile product delivery
Strategic and Client Centric
Client development and product validation through customer feedback.
Using influence and relationships to drive and achieve objectives.
Leading and guiding multi-functional teams with a single product operating model
Leading and having oversight of remote / hybrid teams.
Salesforce experience including leading defining strategy and leading a team(s).
Minimum Knowledge
Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
Data-driven approach; analytical and quantitative skills.
Technologically literate and able to adapt to new technologies.
Able to dive deep in understanding the product, the business, and the competitive landscape.
Able to present complex technical information in a clear and concise manner to a variety of audiences.
Minimum Qualifications
A relevant tertiary qualification
Skills
Commercial Thinking Skills
Interpersonal & Relationship management Skills
Facilitation Skills
Numerical Reasoning skills
Presentation Skills
Conditions of Employment
Clear credit and criminal record
Apply via company website ( https://www.capitecbank.co.za/ ) or
careers.capitecbank.co.za