FNB South Africa
Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
Achieve net profit growth for business
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
Manage the migration of accounts from transactional to Self Service
Manage the growth of active customer Account Base to increase client base
Maximise cross sell opportunities and strengthen client relationships
Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
Compliance with procedures and processes contained in the Golden Rules.
Provide accurate and reliable sales and service statistics.
Manage own development to increase own competencies
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