Flash Group
Description
RESPONSIBILITIES
Handle and resolve customer complaints
Provide customers with product and service information
Effectively deal with job stress, angry callers, and upset customers
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Answer calls professionally
Respond to customer inquiries
Enter customer information and update
Process Orders accurately
Identify and escalate priority issues
Sell to Customers
Route calls to appropriate resources
Follow up customer calls where necessary
Complete attendance registers
Meets commitments to customers
Other duties as assigned by management
Requirements
Minimum Requirements:
Matric
Must be bilingual, with fluency in Amharic and English
Fluency in Foreign Languages i.e. Bengali and Amharic will be an advantage
6 months Call Centre Experience will be an advantage
Must be computer literate
Attributes
Be able to listen to the customer’s query and respond adequately
Perfect telephone etiquette
Able to handle irate customers
Able to multitask
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