Website Lindt and Sprungli
The Lindt & Sprüngli Group – premium chocolate for more than 175 years Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During 175 years of Lindt & Sprüngli's existence, i… read moret has become known as one of the most innovative and creative companies making premium chocolate. The beginnings of Lindt & Sprüngli are in 1845, when father and son for the first time manufactured solid chocolate in their small confectionery Sprüngli & Son, at that time yet a partnership. Since then, the company has gone through many different eras, but the entrepreneurial spirit and passion for making chocolate that drove both the Sprüngli family as well as Rodolphe Lindt, when he invented the first truly melting chocolate and later on sold his business to Sprüngli, are still alive. Today, quality chocolate products by Lindt & Sprüngli are made at 12 own production sites in Europe and the USA. They are distributed by 32 subsidiary companies and branch offices, in more than 500 own stores, and also via a comprehensive network of more than 100 independent distributors around the globe. With more than 14,000 employees, the Lindt & Sprüngli Group reported sales of CHF 4.97 billion in 2022. Website http://www.lindt-spruengli.com/
Key Responsibilities
Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team
Supervise employees to complete tasks and achieve goals in the absence of Store Management
Manage shop floor and drive sales by addressing customer concerns, motivating and training employees
Ensure that merchandising is as per LINDT standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per LINDT standards, all operational tasks completed
Open and close the store following proper procedures documented in the opening and closing checklist
Ensure doors are opened/closed properly
Complete the necessary banking according to the proper procedure
Execute lead cashier responsibilities such as returns, exchange, expenses
Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner
Stays current and up-to-date on all store systems
Product Knowledge
Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
Product pricing, packaging, and category performance knowledge
Comply with product management and handling procedures
Compliance with food and hygiene and safety standards practicing good hygienic practices
General
Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
Record sampling and wasted products actively quality controlling products
Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day
Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy
Accepting courier deliveries and confirming all items are received against the invoice
Assisting in stock counts
Unpacking, moving, and restocking products
Work, health, and safety
Comply with all work health and safety requirements
Report damaged or dangerous equipment or property to management
Manual Handling
Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
Moving stock from storerooms to front of house
Requirements
Confident and interactive with a friendly disposition
Excellent communication skills with a strong work ethic that can represent a premium brand
Responsible and accountable in achieving individual goals and budgets
Good time management skills (multi-tasking and prioritizing
Grade 12
Customer Service background
Polite and patient
Apply via company website ( N / A ) or
lindt.mcidirecthire.com